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All properties in Guadalajara, Jalisco, Mexico

Krystal Urban Guadalajara

3.5-star hotel with restaurant, near La Minerva

  • Free WiFi and free parking
From
NZ$78

Image gallery

  • Hotel Front – Evening/Night
  • Hotel Front – Evening/Night
  • Junior Suite, 2 Double Beds - Bathroom
  • Standard Double Room - Bathroom
  • Hotel Front – Evening/Night
Hotel Front – Evening/Night. Image 1 of 38.
1 / 38Hotel Front – Evening/Night
8.8.Fabulous.
  • Great place! Excellent service and nice view!

    Jun 1, 2021

  • Close to everything, clean and safe area.

    May 26, 2021

See all 1,180 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Quiet
Walkable
Shopping
  • Free WiFi
  • Free parking
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 140 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Business center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • Heart of Guadalajara
  • La Minerva - 15 min walk
  • US Consulate General Guadalajara - 19 min walk
  • Expo Guadalajara - 36 min walk
  • Guadalajara Cathedral - 2.4 mi / 3.8 km
  • Guadalajara Country Club - 2.6 mi / 4.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room
  • Standard Double Room
  • Junior Suite, 2 Double Beds

Location

  • Heart of Guadalajara
  • La Minerva - 15 min walk
  • US Consulate General Guadalajara - 19 min walk

What’s around

Landmarks

  • Heart of Guadalajara
  • La Minerva - 15 min walk
  • US Consulate General Guadalajara - 19 min walk
  • Expo Guadalajara - 36 min walk
  • Guadalajara Cathedral - 2.4 mi / 3.8 km
  • Guadalajara Country Club - 2.6 mi / 4.1 km
  • Basilica de Zapopan - 4.5 mi / 7.2 km
  • Jalisco Stadium - 5.2 mi / 8.3 km
  • Andares Shopping Center - 5.4 mi / 8.7 km
  • Akron Stadium - 7.8 mi / 12.6 km

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 37 min drive

At a glance

Hotel size

  • This hotel has 140 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 AM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service

Things to do

  • 24-hour fitness facilities

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2015
  • Elevator
  • Terrace

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchairs available on site
  • Telephone accessibility kit

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Small print

Also known as

  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara
  • Krystal Urban Hotel
  • Krystal Urban
  • Krystal Urban Guadalajara Hotel
  • Krystal Urban Guadalajara Guadalajara
  • Krystal Urban Guadalajara Hotel Guadalajara

Optional extras

Early check-in can be arranged for an extra charge of MXN 400 (subject to availability)

Late check-out can be arranged for an extra charge of MXN 500 (subject to availability)

Buffet breakfast is offered for an extra charge of MXN 268 for adults and MXN 155 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Krystal Urban Guadalajara does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:00 AM. There's a charge of MXN 400 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of MXN 500 (subject to availability). Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Casa Tomás (3-min walk), PuercoEspada (3-min walk), and La Dolce Vita (4-min walk).
  • No, this hotel doesn't have a casino, but Majestic Casino (6-min drive) is nearby.
  • Maintain your daily exercise routine at the 24-hour gym.
8.8.Fabulous.
  • 4.0.Fair

    the air conditioning did not serve the staff did not care. They changed us rooms and it was the same, they promised courtesy drinks and they never arrived, there was no coffee, the elevators did not serve

    David, 2 night business trip, May 12, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best hotel in Guadalajara!!

    This hotel, staff and room are all amazing!!! I have stayed here a few times now and just love it. I can say enough good things about these awesome people and super comfortable beds!

    Westley, 1 night business trip, May 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Great location close to everything. Will come back on my next trip to GDL

    Ernestina, 1 night business trip, Apr 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Si comfy and bellboy was amazing

    CHRISTINA, 3 night trip, Apr 20, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A PERFECT STAY

    Our stay was perfect. Spacious room with two double beds. Comfortable mattresses. Nice size bathroom with walkin shower and separate potty room. Balcony with sliding glass doors. Complimentary breakfast. Right across the street from Centro Magno shopping mall. Super location. Also I think the hotel has an underground parking garage

    ANNE, 2 night family trip, Apr 17, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    No te atienden bien te quitan las botellas de regalo y se quedan con ella

    Ivan, 1 night trip, Apr 10, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    They didn’t respect the Custumer stance services

    Ivan, 1 night trip, Apr 9, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Better stay at the Arborea Hotel(better then this)

    It specifies on the websites that they provide on site Covid testing for free if you stay at least 3 nights. This is untrue. They dont offer it at all or any type of compensation. Also they only have 1 working elevator which can take some time to become available.(they have another elevator that they have been fixing for a few years now). The Starbucks in the hotel was always closed. The floor in my bed room appeared to have really bad water damage.The walls are paper thin and you can hear everything going on in all the other rooms on the same level. The sheet covering on the boxspring was stained on the sides and was really gross. Towels were stiff as a board, they dont have any body wash, only a very small bottle of shampoo and conditioner. The only positive thing I can say about this place is that the the staff was very courteous.

    6 night trip with friends, Apr 1, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    It’s a really great deal, great location and a nice place, would stay there again

    Dalia Minerva, 1 night trip, Apr 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing service, great place overall.

    Arnoldo, 7 night family trip, Mar 17, 2021

    Verified Hotels.com guest review

See all 1,180 reviews