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All properties in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
1 room, 2 adults
Aparthotel

The Face Suites Kuala Lumpur

5-star5 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Microwave
  • Dry cleaning/laundry service
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

Luxury apartment with kitchenette, near Petronas Twin Towers
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Microwave
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The hotel and facilities are beautiful and well kept. A pleasant hotel to stay in however…Oct 14, 2018
  • Others was great but the receptionist/front desk should be more politeFeb 1, 2021

The Face Suites Kuala Lumpur

from NZ$67
  • Deluxe Room, 1 Bedroom
  • Superior Room, 1 Bedroom
  • Premier Room, 1 Bedroom
  • Superior Room, 2 Bedrooms
  • Deluxe Room, 2 Bedrooms
  • Premier Room, 2 Bedrooms
  • One Bedroom Grand Premier

What’s around The Face Suites Kuala Lumpur

Landmarks

  • In Kuala Lumpur City Centre
  • Petronas Twin Towers - 13 min walk
  • Kuala Lumpur Convention Centre - 17 min walk
  • KLCC Park - 18 min walk
  • Suria KLCC Shopping Centre - 18 min walk
  • Kuala Lumpur Tower - 19 min walk
  • Pavilion Kuala Lumpur - 21 min walk
  • Merdeka Square - 21 min walk

Getting around

  • Kuala Lumpur International Airport (KUL) - 54 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 32 min drive
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur Bank NeStation KTM Komuter Station - 20 min walk
  • Kuala Lumpur Masjid Jamek Station - 22 min walk
  • Bukit Nanas Station - 3 min walk
  • Dang Wangi Station - 5 min walk
  • Medan Tuanku Station - 6 min walk

At a glance

Key facts

Size

  • 200 apartments
  • Arranged over 51 floors

Arriving/leaving

  • Check-in time starts at 3:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (MYR 10 per day)

  • Onsite valet parking (MYR 30 per stay)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: Chinese, English, Malay.

At the aparthotel

Food and drink
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English
  • Malay

In the apartment

Home comforts
  • Air conditioning
  • Bathrobes
  • Iron/ironing board
  • Washer/dryer
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Number of living rooms
Freshen up
  • Shower only
  • Bidet
  • Hair dryer
Be entertained
  • 42-inch LED TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchenette
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe iL Viso - This café specializes in international cuisine and serves light fare only.

Deep Blue - This rooftop bar specializes in international cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

The Face Suites Kuala Lumpur’s small print

Also known as

  • Face Suites Kuala Lumpur
  • The Face Suites Kuala Lumpur Aparthotel Kuala Lumpur
  • Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur
  • Face Suites Aparthotel
  • Face Suites
  • The Face Suites Kuala Lumpur Aparthotel
  • The Face Suites Kuala Lumpur Kuala Lumpur

Policies

All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The credit card used for booking the reservation must be presented at check-in. If the cardholder cannot be present, guests must contact the property prior to arrival to make special arrangements.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests must contact this property in advance to reserve rollaway/extra beds. Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Deposit: MYR 300.00 per accommodation, per night

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs MYR 10 per day

Valet parking costs MYR 30 per stay

Rollaway beds are available for MYR 85.0 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Face Suites Kuala Lumpur

  • Does The Face Suites Kuala Lumpur offer free cancellation for a full refund?
    Yes, The Face Suites Kuala Lumpur does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Face Suites Kuala Lumpur?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Face Suites Kuala Lumpur?
    Yes. Self parking costs MYR 10 per day. Valet parking costs MYR 30 per stay.
  • Is there a pool at The Face Suites Kuala Lumpur?
    Yes, there are 2 outdoor pools and a children's pool. The swimming pool will be unavailable from January 13 2021 to April 26 2021 (dates subject to change).
  • Are pets allowed at The Face Suites Kuala Lumpur?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at The Face Suites Kuala Lumpur?
    You can check in starting at 2:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
  • Are there restaurants at or near The Face Suites Kuala Lumpur?
    Yes, there are 2 onsite restaurants, featuring international cuisine. Nearby restaurants include TEMPTationS (3-min walk), Dynasty Restaurant (4-min walk), and Xin Cuisine (5-min walk).
  • What is there to do at The Face Suites Kuala Lumpur and nearby?
    The Face Suites Kuala Lumpur has 2 outdoor pools and a fitness center.

Recent reviews

Fabulous 8.6 From 677 reviews

Exceptional 10.0
Amazing. Excellent ambience and suite was clean and comfortable
Pack Sam, gb1 night family trip
Fair 4.0
Disappointed beyond expectation of 5 star
1. 4 lifts but only 1 working per time, caused congested and long waiting and crowded. 2. main door look dirty, floor not clean, no toilet paper, limited kitchenware. 3. waiting 1 hour for breakfast serving just few customer. 4. hot water heater not function well. 5. not 5 star but should rate 3 star only.
LOH, my1 night trip
Very good 8.0
value for money
Good but the pool too many families, Maybe they should start thinking of building another pool at the ground level.
Fahri Zaini, my2 night family trip
Exceptional 10.0
Spacious, clean, staff was very polite. Facilities were great
sg2 night family trip
Very good 8.0
We have stayed at the Face previously. It is a good property but in future we will organise our own breakfast. The breakfast was very average. The choice of food was pretty average also. Items available not something most people would eat for a morning meal. Room was cleaned daily but found that it was done really late in the evening. Mostly when we were in our room. We felt obliged to give a tip as they would wait around after finishing the cleaning.
RichardKelly, au9 night romance trip
Exceptional 10.0
Fabulous apartment!
Fabulous livable apartment as can be seen from my attached photos, only one thing could improve it, a usable balcony. Stayed 5 nights, just wish it could have been longer! Highly recommended, not far from Petronas Towers, KL Tower and a 25 minute stroll to all the action and malls of Bukit Bintang.
Gary, gb5 night trip
Exceptional 10.0
The only problem I had at The Faces was the fact that the infinity pool view was partially blacked by a new building going up. It was one of the main reasons I wanted stay at this hotel. Overall the hotel was great.
us2 night trip
Exceptional 10.0
Clean service every day Nice employees Hotel very clean Very comfortable
ca15 night family trip
Exceptional 10.0
The apartments are spacious, well equipped and the views are good. Up to the pool, and things get even better.
Brian, au3 night romance trip
Very good 8.0
Great location in heart of the city. PTs views partially blocked by new building constructed across the street. Construction was on going while we were there so it made it tough to relax at the pool. Otherwise, great place with stunning views of the city.
Paul, us3 night trip

The Face Suites Kuala Lumpur