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Sereno Art Hotel

Photo gallery for Sereno Art Hotel

Premium bedding, individually decorated, individually furnished
Exterior
Property entrance
Standard Double Room | Premium bedding, individually decorated, individually furnished
Bar (on property)

Overview of Sereno Art Hotel

Sereno Art Hotel

3.0 star property
3-star hotel in De La Merced with restaurant and bar/lounge
8.8 out of 10 Fabulous
8.8/10 Fabulous

85 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Sauna
  • Steam room
  • Room service
  • Spa services
  • Terrace
  • Garden
  • Snack bar/deli
  • Self-serve laundry
For families
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In De La Merced
  • San Cristóbal de las Casas Cathedral - 2 min drive

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 86 min drive

Restaurants

  • Café Bar Revolucion - 2 min walk
  • El Mezcalito - 2 min walk
  • El Fogon de Jovel - 1 min walk
  • Yik Café - 2 min walk
  • Restaurante el Secreto - 1 min walk
Map

About this property

Sereno Art Hotel

Enjoy your visit to San Cristóbal de las Casas with a stay at Sereno Art Hotel. Guests can indulge in massages, and JARDÍN SECRETO serves breakfast, lunch, and dinner. Other highlights include a bar/lounge, a fitness centre and a sauna. The helpful staff and nice bathrooms get good marks from fellow travellers.

Languages

English, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 7 rooms

Arriving/Leaving

  • Check-in time from 1 PM until 8 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 9:00 AM - 7:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets stay for free

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–12:30 PM
  • Hosted evening meals daily for a surcharge
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's menu

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • Fitness centre
  • Spa services
  • Sauna
  • Steam room

Room amenities

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

What to enjoy

  • Garden
  • Individually furnished and decorated

Freshen up

  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

JARDÍN SECRETO – Overlooking the garden, this fine-dining restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 250 for adults and MXN 200 for children
  • Hosted evening meal costs MXN 400

Children & extra beds

  • Rollaway beds are available for MXN 250.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.

Also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel Hotel
Sereno Art Hotel San Cristóbal de las Casas
Sereno Art Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

Does Sereno Art Hotel offer free cancellation for a full refund?
Yes, Sereno Art Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sereno Art Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Sereno Art Hotel?
Yes, pets stay free.
Is parking offered on site at Sereno Art Hotel?
Sorry, there's no on-site parking at Sereno Art Hotel.
What are the check-in and check-out times at Sereno Art Hotel?
You can check in from 1 PM - 8 PM. Check-out time is noon. Contactless check-out is available.
What is there to do at Sereno Art Hotel and nearby?
Sereno Art Hotel has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sereno Art Hotel?
Yes, JARDÍN SECRETO offers garden views.
Does Sereno Art Hotel have any outdoor private spaces?
Yes, every room features a garden.
What's the area around Sereno Art Hotel like?
Sereno Art Hotel is a short 1-minute walk from Mesoamerican Museum of Jade and 4 minutes' walk from San Cristóbal de las Casas Cathedral.

Reviews

8.8

Fabulous

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

8/10 Very good

claudia, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Salvador, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff and beautiful hotel!
Anna, 1-night trip
Verified Orbitz guest review

10/10 Exceptional

Wonderful and a very very unique hotel!
Anna, 7-night trip
Verified Orbitz guest review

10/10 Exceptional

My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
Alexa, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

What a great property and location. The restaurant is also awesome.
Marc, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
Fernanda, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Something different
It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .
Alex, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review