Guests
All properties in San Cristobal de las Casas, Chiapas, Mexico

Sereno Art Hotel

3-star hotel with restaurant, near San Cristobal de las Casas Cathedral

  • Free WiFi
From
NZ$65

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • El Tapanco - Balcony
  • Gallery House - Living Area
  • Terrace/Patio
Terrace/Patio. Image 1 of 71.
1 / 71Terrace/Patio
Av. 16 de Septiembre No. 22, San Cristobal de las Casas, 29200, CHIS, Mexico
9.6.Exceptional.
  • I did not get the room I requested. They moved me to a family room at the same price…

    May 3, 2021

  • It was an amazing game experience. Hotel is very very unique and artistic. I staid in a…

    Dec 17, 2020

See all 22 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 7 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Spa services

For families

  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace
  • Yard
  • Daily housekeeping

What’s around

  • In De La Merced
  • San Cristobal de las Casas Cathedral - 3 min walk
  • Mesoamerican Museum of Jade - 1 min walk
  • Plaza de La Paz - 2 min walk
  • Museo de San Cristóbal - 4 min walk
  • Ex-Convent of Santo Domingo - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Double Room
  • Deluxe Room
  • Family Room

What’s around

Landmarks

  • In De La Merced
  • San Cristobal de las Casas Cathedral - 3 min walk
  • Mesoamerican Museum of Jade - 1 min walk
  • Plaza de La Paz - 2 min walk
  • Museo de San Cristóbal - 4 min walk
  • Ex-Convent of Santo Domingo - 4 min walk
  • Church of San Nicolás - 4 min walk
  • Mayan Textile Center - 5 min walk
  • Regional Costume Museum - 6 min walk
  • Arches of Carmen - 8 min walk
  • Amber Museum of Chiapas - 8 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 74 min drive
map
See on map
Av. 16 de Septiembre No. 22, San Cristobal de las Casas, 29200, CHIS, Mexico

At a glance

Hotel size

  • This hotel has 7 rooms

Arriving/leaving

  • Check-in time 1 PM-8 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets stay free

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
  • Hosted evening meal daily (surcharge)

Things to do

  • Fitness facilities
  • Spa services on site
  • Steam room
  • Sauna

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage

Facilities

  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Things to enjoy

  • Yard
  • Individually decorated
  • Individually furnished

Freshen up

  • Hair dryer

Be entertained

  • 42-inch plasma TV
  • Cable TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

JARDÍN SECRETO - Overlooking the garden, this fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 160 per person (approximately)
  • Hosted evening meal costs MXN 400

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for MXN 250.0 per day

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Also known as

  • Sereno Art Hotel San Cristobal de las Casas
  • Sereno Art Hotel
  • Sereno Art San Cristobal de las Casas
  • Sereno Art
  • Sereno Art Hotel Hotel
  • Sereno Art Hotel San Cristobal de las Casas
  • Sereno Art Hotel Hotel San Cristobal de las Casas

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sereno Art Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Sereno Art Hotel.
  • Yes, pets are welcome.
  • You can check in from 1 PM - 8 PM. Check-out time is noon. Contactless check-out is available.
  • Yes, JARDÍN SECRETO offers garden views. Nearby restaurants include Barrios de Jovel (3-min walk), Lum (4-min walk), and Namandí cafe & crepas (4-min walk).
  • Sereno Art Hotel has a sauna and a steam room, as well as a garden.
9.6.Exceptional.
  • 10.0.Exceptional

    Great stay!! Can’t wait to come back!

    Alexander, 3 night trip, Mar 12, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    You are paying the location

    Good location, near Zocalo, however very noisy. Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.

    Coline, 2 night family trip, Apr 24, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing

    8 night business trip, Apr 23, 2019

    Verified Expedia guest review

  • 8.0.Very good

    A little gem!!

    When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip! The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,, The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.

    Ronald, 3 night romance trip, Jan 7, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Agusto, lindo y super ubicado

    Ame que tuvieran productos loccitane en el baño, fue una delicia! El hotel está bonito y super bien ubicado, lo malo de eso el ruido de la calle, yo escuchaba música de algún bar. La atención muy buena. No me gustó mucho que las cortinas de la habitación estaban muy transparentes, un poco más gruesas o doble cortina para poder descansar mejor y no desiertas con el sol encima

    Gina, 1 night trip with friends, Nov 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Inconveniente con la reservación

    Me mandaron un correo un día antes en donde me notificaban que habían movido mi reservación a otro hotel llamado Sombra del Agua , la habitación contaba con las mismas características que el que yo había reservado desconozco el motivo por el cual me movieron la reservación a el hotel llamado sombra de agua , queda prácticamente enfrente de ellos, por ubicación bastante bien sin embargo el hotel dice que tiene Aire Acondicionado “ Si tiene pero a la vez no “ … En la noche solo se puede poner aire caliente , y por las mañanas no lo puedes mantener encendido , solo por ratos prende el aire acondicionado( menos de un minuto y se apaga ),Pregunte y me dijieron que las habitaciones no cuentan para regular el aire por uno mismo si no más bien el Hotel es el que regula la temperatura y los horarios del aire acondicionado, apesar de que san Cristobal es “Clima frío” hay ocasiones en las que se siente calor, “tiene ventanas” pero no tiene , porque realmente no se pueden abrir ya que estás dan a la calle directamente es una ventana sellada y detrás de esa ventana una ventana que se abre pero que es lo mismo porque nunca entra aire por ningún lado. El hotel se nota que ya es algo viejo sin embargo la limpieza no está mal, la cama es cómoda, el personal fue muy amable. Si buscan un hotel con Aire acondicionado para personas que lleguen a sentir calor en san Cristobal no lo recomiendo, pero si no tienen ningún inconveniente con el calor es un excelente hotel por la ubicación y es cómodo.

    1 night trip, Nov 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    El lugar perfecto!

    La estancia estuvo increible. El lugar es divino, la atención impecable, la comida (y cocteles) deliciosos. Ah, y ubicación perfecta! Sin duda, muy recomendable!

    2 night trip, May 16, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Exelente

    Todo excelente, me he hospedado en varias ocasiones en este hotel y la verdad es que el servicio es buenísimo

    Miguel, 2 night business trip, Mar 23, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Esta muy limpio y original el hotel, muy cerca del centro El único detalle fue que durante toda la noche sonaba una banda por ahí cerca, este no es lugar para las personas que tienen el oído sensible.

    1 night romance trip, Mar 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excelente ubicación, muy limpio y bonito! La atención del personal es excelente! Recomiendo al 100

    3 night romance trip, Mar 19, 2021

    Verified Expedia guest review

See all 22 reviews