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All properties in Tulum, Tulum, Quintana Roo, Mexico

Playa Canek Beachfront Eco Hotel

3-star beachfront hotel with restaurant, near Tulum Beach

From
NZ$233

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7.0.Good.
  • The service was wonderful. Light breakfast on the beachfront was perfect. You can also…

    Jan 12, 2021

  • I loved the room...ocean view...customer service and the beach bar. I liked everything.

    Dec 13, 2020

See all 94 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Safe
Convenient
Quiet
  • Free WiFi
  • Parking available
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 13 guestrooms
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Self parking
  • Airport shuttle

What’s around

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 24 min walk
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Akun - 3 mi / 4.8 km
  • Tulum National Park - 3.1 mi / 5 km

Enter dates for 2 guests

  • Room, 1 King Bed, Terrace, Beachfront
  • Room, 1 Queen Bed, Terrace, Beachfront
  • Room, 1 Queen Bed, Terrace, Garden Area
  • Superior Room, 1 King Bed, Patio, Garden Area
  • Suite, Beachfront
  • Family Suite, Balcony
  • Double Room, 2 Queen Beds, Garden View
  • Luxury Penthouse, Ocean View
  • Standard Room

Location

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 24 min walk

What’s around

Landmarks

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 24 min walk
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Akun - 3 mi / 4.8 km
  • Tulum National Park - 3.1 mi / 5 km
  • Playa Paraiso - 4.2 mi / 6.8 km
  • Las Palmas Public Beach - 3.9 mi / 6.3 km
  • Tulum Mayan Ruins - 6.8 mi / 11 km
  • Gran Cenote - 7.7 mi / 12.3 km
  • Tulum Monkey Sanctuary - 9.2 mi / 14.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 113 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 13 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 8:00 AM-10:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 8 AM - 9 PM. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (USD 15 per day)
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Beach bar

Things to do

  • Bicycle rentals on site
  • Scuba diving nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2014
  • Designated smoking areas
  • Garden
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan

Things to enjoy

  • Balcony or patio

Freshen up

  • Shower only
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Playa Canek Beach Hotel Tulum
  • Playa Canek Beachfront Eco
  • Playa Canek Boutique Eco Hotel
  • Playa Canek Beachfront Eco
  • Playa Canek Beachfront Eco Hotel Hotel
  • Playa Canek Beachfront Eco Hotel Tulum
  • Playa Canek Beachfront Eco Hotel Hotel Tulum
  • Playa Canek Beach Hotel
  • Playa Canek Beach Tulum
  • Playa Canek Beach
  • Playa Canek Boutique Eco Hotel Tulum
  • Playa Canek Boutique Eco Tulum
  • Playa Canek Boutique Eco
  • Playa Canek Beachfront Eco Hotel Tulum
  • Playa Canek Beachfront Eco Tulum

Optional extras

Self parking costs USD 15 per day

Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one-way)

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Playa Canek Beachfront Eco Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 15 per day.
  • Sorry, pets aren't allowed.
  • You can check in from 8:00 AM - 10:00 PM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Casa Banana (3-min walk), La Eufemia (5-min walk), and Hartwood (7-min walk).
  • Yes, an airport shuttle is available. The charge is USD 140 per vehicle one-way.
  • Have fun during the warmer months with activities nearby such as scuba diving. Playa Canek Beachfront Eco Hotel also has a garden.
7.0.Good.
  • 6.0.Good

    I would have rated this an all around excellent experience however we did have an incident that threw us off. We rented the private penthouse located on the property which was beautiful. Decor needed some work and the layout was a little odd but the view I overlooking the beach from the rooftop was all worth it. We went out for the day, and came back mid day to about 4 to 5 people in our room. Some were workers cleaning the room and some were workers planting palm trees and plants on our rooftop. One of the plants fell from the stairs and got soil and mud everywhere. Again, the customer service was great and the staff was amazing, however I felt that it was very unprofessional to schedule plant services without our knowledge during our stay. On top of that, we could not get ready with comfort because the staff was in and out through the room. It made us miss reservations that we had for dinner. The timing and coordinating did not make sense and not to mention being very uncomfortable with having unknown staff coming in and out of our room

    2 night trip, Dec 10, 2020

    Verified Expedia guest review

  • 6.0.Good

    Great location, but not worth $200 a night

    Beautiful beach and view from our room. However, A/C barely works (if at all) and had to track someone down at 11pm to fix it. Mold and who knows what is all over the curtains and sand on the floor of the room when we arrived. Minimal toiletries in bathroom and curtains leave a gap so anyone can see in when walking by. WiFi is spotty and unable to upload photos to this review. On the plus side, the reception was nice, water was brought up quickly and the beach bar service was pleasant.

    RICANNIA, 1 night trip with friends, Nov 26, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Los cuartos con vista al mar cuentan con excelente vista y balcones amplios, el mar queda muy cerca de las habitaciones, las habitaciones no están mal solo que en mi estancia no contábamos con agua caliente y se batallaba en bajarle al baño ya que el agua se iba por ratos largos

    Karen, 4 night family trip, Nov 19, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Fernando is wonderful! The drinks on the beach were delicious. I highly recommend the fresh passion fruit margarita. The property is very small and there aren’t any amenities so bring your own toiletries.

    4 night romance trip, Nov 12, 2020

    Verified Expedia guest review

  • 6.0.Good

    This hotel was sadly disappointing. If it wasn’t for the warm staff, I would give it 1-star. We showed up two hours after check in to find that the room with the ocean view we reserved was flooded. There were leaks in the ceiling. We were moved temporarily into a garden room which was very dark and small for 3 people. The room we originally booked was given to another group and we were promised a food and drink credit for the price difference which we didn’t receive. Eventually we got a discount per night on the room and stayed in another Room for the remainder of the stay. The room service didn’t come for 2 nights out of 4 and the bugs were bad. Worms and roaches :( they didn’t replace the water from the previous guests and the floors were not very clean. I wish I didn’t have to review this place, but it’s a warning if you’re looking a For a special experience.

    3 night family trip, Nov 6, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Terrible hotel - flooded rooms and gross stains

    This hotel was absolutely terrible! The entire time we were there (4 nights) our room was flooding. We had about 4 towels on the ground at all times trying to soak up the water, but it wasn’t even helping because the towels would just become sopping wet. We talked to the front desk when the problem first started and they said there was nothing they could do. On top of it, our room was gross in general. There were blood stains on all 4 of the curtains, stains on the bed sheets and what looked to be mold in the shower. The hotel was extremely stingy about towels, even though we absolutely needed them in our room to soak up the water. It was pulling teeth to get any extras from them. Our friends stayed in the penthouse suite and also had issues with flooding... and one of them actually slipped and fell because of it. I have never been so disappointed in a hotel in my life.

    Lindsay, 4 night trip with friends, Nov 4, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The staff at Playa Canek is so helpful and friendly! The spot is right on the beach and in the middle of the busy parts of Tulum. If you want a spot that gets you right in the middle of the action, Playa Canek is your place. Also, be sure to say "Hi!" to Fernando! He took great care of us!

    Saydes, 6 night trip with friends, Oct 12, 2020

    Verified Orbitz guest review

  • 6.0.Good

    Hot night...

    To all future stayers FYI AC's are controlled and only work from 8pm-7am.. Needless to say that ours wasn't working! We asked the staff and didn't do much other than give us a standing fan.. Following morning a staff member came and fixed the issue; he even stated "So sorry guys, the night staff should have called me last night and I would of came". Night staff just came and tried to convince us that it wasnt too hot, an the fan would cool it down.. it just wasn't a nice night. Other than that, beach acces was great, food was great freshly cooked.

    Sergio, 2 night trip with friends, Sep 26, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderful stay

    Fernando made our stay very special! Nice and chilled vacation spot :)

    Ekaterina, 2 night trip with friends, Sep 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Perfect for the Minimalist

    Property is perfectly tucked into a natural scape of trees with immediate toes in the sand access to the beach where you can soak up hours of ocean views and open breeze. Eco-friendly use of water and utilities. The rooms have a minimalistic vibe containing only the essentials so don’t expect a tv, telephone, refrigerators, microwaves, etc. We never really had “hot” water but you honestly don’t need it when you are freshening up at any point of your stay because it is quite hot outside and a luke warm/cool shower is quite refreshing at anytime of the day. The A/C is managed to run 8pm-7am which mirrors when guests are most likely to be in their room and it worked perfectly. The staff were friendly and very attentive. The property grounds were clean and neat. The beach beds, cushions, and umbrellas, however were torn and stained so I avoided using and enjoyed my beach towel and the umbrella they will provide. Beachside breakfast and food was good and the drinks did not disappoint. It is a safe area and not as congested as other parts of the strip. You are also within walking distance to more restaurants and bars if you would like to venture off the property. I hope this never becomes another commercial resort and remains authentic to the culture of the city and people. Perfect stay for me and I can only see this property getting better with every season.

    7 night trip, Aug 26, 2020

    Verified Hotels.com guest review

See all 94 reviews