Destination
Guests
All properties in Hanoi, Vietnam

Hanoi Emerald Waters Hotel & Spa

Luxury hotel with spa, near Thang Long Water Puppet Theatre

  • Free WiFi
From
NZ$204

Image gallery

  • Suite, Balcony - Guest Room
  • Suite, Balcony - Guest Room
  • Suite, Balcony - Balcony View
  • Junior Twin Room - Bathroom
  • Suite, Balcony - Guest Room
Suite, Balcony - Guest Room. Image 1 of 47.
1 / 47Suite, Balcony - Guest Room
9.6.Exceptional.
  • We’re staying twice at this hotel it was such a welcoming place. The staff are sincere in…

    Mar 1, 2020

  • Clean, good location, staff was super friendly and helpful, good breakfast. Great for a…

    Feb 26, 2020

See all 467 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Shopping
Dining options
Safe
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 50 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Airport shuttle

For families

  • Cribs/infant beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 3 min walk
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old City Gate - 11 min walk
  • Hanoi Opera House - 11 min walk
  • Ho Chi Minh Mausoleum - 34 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Family Quadruple Room
  • Deluxe Double Room
  • Deluxe Family Room
  • Honeymoon Suite, City View
  • Junior Twin Room
  • Family Room, City View
  • Junior Double Room
  • Suite, Balcony
  • Deluxe Twin Room
  • Deluxe Double Room - No Breakfast

What’s around

Landmarks

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 3 min walk
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old City Gate - 11 min walk
  • Hanoi Opera House - 11 min walk
  • Ho Chi Minh Mausoleum - 34 min walk
  • Ngoc Son Temple - 4 min walk
  • St. Joseph's Cathedral - 12 min walk
  • Dong Xuan Market - 15 min walk
  • Hoa Lo Prison Museum - 21 min walk
  • Imperial Citadel of Thang Long - 28 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 37 min drive
  • Hanoi Long Bien Station - 17 min walk
  • Hanoi Railway Station - 28 min walk
  • Hanoi Van Dien Station - 11 min drive
  • Airport shuttle (surcharge)
map

At a glance

Hotel size

  • This hotel has 50 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16
  • Minimum Spring Break check-in age is 16

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Spa treatment room(s)

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Vietnamese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms

Things to enjoy

  • Fireplace
  • Individually decorated

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

EF Massage & Spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Salmon Run - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.

Small print

Also known as

  • Emerald Waters Hotel
  • Hanoi Emerald Waters
  • Hanoi Emerald Waters Hotel
  • Hanoi Emerald Waters & Hanoi
  • Hanoi Emerald Waters Hotel & Spa Hotel
  • Hanoi Emerald Waters Hotel & Spa Hanoi
  • Hanoi Emerald Waters Hotel & Spa Hotel Hanoi

Optional extras

Breakfast is offered for an extra charge of VND 230000 per person (approximately)

Cribs/Infant beds are available for VND 10.00 per night

Airport shuttle service is offered for an extra charge of VND 412000 per vehicle (one-way)

Airport shuttle service for children up to age 12 costs VND 412000 (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 12 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hanoi Emerald Waters Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Hanoi Emerald Waters Hotel & Spa.
  • Sorry, pets and service animals aren't allowed.
  • You can check in starting at 2:00 PM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, Salmon Run offers international cuisine. Nearby restaurants include Black Jack's (3-min walk), Green Tangerine (3-min walk), and Giang Cafe (4-min walk).
  • Yes, an airport shuttle is available. The charge is VND 412000 per vehicle one-way.
  • Hanoi Emerald Waters Hotel & Spa has a spa.
9.6.Exceptional.
  • 8.0.Very good

    Okay but disappointing.

    Our stay was okay however the water in our bathroom had a weird smell. Room 601. It was very difficult to use it to clean your face or even gargle with it. We were force to buy mineral water just to able to do our normal stuff.

    Ellie Floyd, 1 night family trip, Feb 22, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome find

    Great location and breakfast. The people were so nice!

    Beatrice, 1 night family trip, Feb 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff were amazing helpful for new comers to their beautiful city!

    Rutj, 2 night trip, Feb 5, 2020

    Verified Orbitz guest review

  • 8.0.Very good

    Rooms are large with plenty of lighting. Bathrooms have are roomy with good running hot water

    1 night family trip, Feb 2, 2020

    Verified Expedia guest review

  • 8.0.Very good

    good location, kind staff, not bad room condition, but quite expensive for the room.

    1 night family trip, Jan 29, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Great little hotel , Can't say enough about the staff at this hotel . They made are say enjoyable . We will stay there again the next time we are in Hanoi Breakfast was good , rooms were a little out and outdated but very clean and comfortable. I recommend the rooms with a balcony. They add a lot more room and nice place to sit and take in the city below .

    Scott, 1 night trip, Jan 24, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was very helpful in helping us navigate the city streets. The beds were decorated with beautiful flowers and "towel art". On the down side, the street noise is noticed in the rooms. Ear plugs are provided.

    2 night family trip, Jan 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    4 days in Hanoi

    The staff was gracious and very accommodating. We enjoyed the variety of the daily morning breakfast. Our dinner at the Hotel Restaurant (Salmon Run) was excellent. Lastly our rooms were very nice, comfortable and clean. Thank you

    Diane, 4 night trip with friends, Jan 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Best hotel in Hanoi for non fussy travelers

    We love the hotel. Staff were super friendly and helpful, location is excellent, breakfast was great!

    christina, 1 night family trip, Jan 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good reception. Clean room. Quiet room. Very good breakfast.

    2 night family trip, Jan 5, 2020

    Verified Orbitz guest review

See all 467 reviews