Park Plaza London Waterloo

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Overview of Park Plaza London Waterloo

Park Plaza London Waterloo

4.0 star property
4-star hotel with spa, near Florence Nightingale Museum

8.6/10 Fabulous

1,201 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is $426
Price available on 31/07/2022
Map
6 Hercules Road, London, England, SE1 7DP
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Self parking
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms
For families
  • Children stay free
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In London City Centre
  • St. Thomas' Hospital - 4 min walk
  • Imperial War Museum - 6 min walk
  • Westminster Bridge - 10 min walk
  • Sea Life London Aquarium - 11 min walk
  • London Dungeon - 11 min walk
  • London Eye - 12 min walk
  • Big Ben - 13 min walk
  • Whitehall - 14 min walk
  • Westminster Abbey - 16 min walk
  • Houses of Parliament - 16 min walk

Getting around

  • London City Airport (LCY) - 36 min drive
  • Heathrow Airport (LHR) - 48 min drive
  • Luton Airport (LTN) - 48 min drive
  • Gatwick Airport (LGW) - 85 min drive
  • Waterloo Station - 10 min walk
  • London (QQW-Waterloo Train Station) - 11 min walk
  • London Waterloo East Station - 13 min walk
  • Lambeth North Underground Station - 6 min walk
  • Waterloo Underground Station - 11 min walk
  • Southwark Underground Station - 14 min walk

About this property

Park Plaza London Waterloo

Park Plaza London Waterloo offers a great location, putting you within a 15-minute walk of St. Thomas' Hospital and Westminster Bridge. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with deep-tissue massages, aromatherapy, or Ayurvedic treatments. Other features of this upscale hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers like the location for the sightseeing and because it's just a short walk to public transportation: Lambeth North Underground Station is 6 minutes and Waterloo Underground Station is 11 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Safety Protocol (Radisson)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 494 rooms
  • Arranged over 13 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (GBP 50.00 per night)
  • Offsite parking within 0.3 mi (GBP 20 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • English breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2016
  • Terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 48-inch LED TV
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • LED light bulbs

Special features

Spa

Mandara has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • English breakfast is offered for an extra charge of GBP 21.00 for adults and GBP 21.00 for children (approximately)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs GBP 50.00 per night
  • Parking is available offsite and costs GBP 20 per day (0.3 mi away)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Park Plaza London Waterloo Hotel
Park Plaza Waterloo Hotel
Park Plaza Waterloo
Park Plaza London Waterloo Hotel
Park Plaza London Waterloo London
Park Plaza London Waterloo Hotel London

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

8.1/10

Eco-friendliness

4/10 Fair

Bad customer service
Obviously this hotel needs more professional, friendly and kind staff , you should expect more than usual wait time to check-in, also I had terrible experience during check out, I paid 20£ and extended our check out by 2pm, @1:45 I had planned to pick up our luggages and take a taxi , but my key did not work I came back to receptionist and asked for help, they impolitely behaved with me and asked me to stay in end of check-in line to fix issue, after some time somebody served me and told me issue is fixed but unfortunately after I came back to my room still key did not work and I repeated same process again, we left this hotel with 40 min delay and had a terrible moment to caught our train to leave country. If you charge guests like a high quality hotel then they will expect to receive high quality service of this hotel.
3-night family trip
Verified Hotels.com guest review

2/10 Poor

T, 1-night trip
Verified Hotels.com guest review

8/10 Very good

David, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Dr Keith, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Amazing location near tube station, enjoyed our stay with family
Shadi, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel!
Excellent hotel! Really enjoyed our stay.
jennifer, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Stayed for 6 nights and had a great experience. Excellent service. The staff was attentive and accommodating. Convenient to public transit anywhere in London. Close to the South Bank area. Would definitely stay again. Highly recommend.
6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great
Great experience
Karelin, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kenia, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great location
Great location. Everything you need is close by. Very walkable!
Bonnie, 3-night trip
Verified Hotels.com guest review