Guests
All properties in Chitose, Hokkaido, Japan

Marukoma Onsen Ryokan

Mountain Chitose ryokan with restaurant

  • Free WiFi in lobby
From
NZ$447

Image gallery

  • Sundeck
  • Sundeck
  • Traditional Room, Smoking, Lakeside (Japanese Style) - Lake View
  • Traditional Room, Smoking, Lakeside (Japanese Style) - Bathroom
  • Sundeck
Sundeck. Image 1 of 36.
1 / 36Sundeck
Shikotsuko Poropinai 7, Chitose, 066-0287, Hokkaido, Japan
8.8.Fabulous.
  • Had a wonderful time at the onsen last week. Room came with dinner and buffet breakfast,…

    Feb 9, 2020

  • Onsen was great! So was the service staff including the reception and the waitresses at…

    Dec 12, 2019

See all 78 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 55 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Hot springs
  • Breakfast available
  • Terrace

Feel at home

  • Refrigerator
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • On the boardwalk
  • Sapporo Dome - 25.9 mi / 41.7 km
  • Odori Park - 26.4 mi / 42.5 km
  • Sapporo Clock Tower - 26.9 mi / 43.4 km
  • Former Hokkaido Government Office Building - 27 mi / 43.5 km
  • Sapporo TV Tower - 27.2 mi / 43.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Traditional Room, Smoking, Mountainside (Japanese Style)
  • Traditional Room, Smoking, Lakeside (Japanese Style)
  • Run Of House, Japanese Style Room, Smoking

Location

Shikotsuko Poropinai 7, Chitose, 066-0287, Hokkaido, Japan
  • On the boardwalk
  • Sapporo Dome - 25.9 mi / 41.7 km
  • Odori Park - 26.4 mi / 42.5 km

What’s around

Landmarks

  • On the boardwalk
  • Sapporo Dome - 25.9 mi / 41.7 km
  • Odori Park - 26.4 mi / 42.5 km
  • Sapporo Clock Tower - 26.9 mi / 43.4 km
  • Former Hokkaido Government Office Building - 27 mi / 43.5 km
  • Sapporo TV Tower - 27.2 mi / 43.7 km
  • Hokkaido Shrine - 27.3 mi / 43.9 km
  • Sapporo JR Tower - 27.3 mi / 43.9 km
  • Hokkaido University - 27.6 mi / 44.5 km
  • Sapporo Beer Museum - 27.9 mi / 44.9 km
  • Hokkaido Museum - 31.8 mi / 51.2 km

Getting around

  • New Chitose Airport (CTS) - 46 min drive
  • Okadama Airport (OKD) - 86 min drive
  • Tomakomai Station - 41 min drive
  • Chitose Station - 41 min drive
  • Sapporo Beer Teien Station - 47 min drive

At a glance

Size

  • 55 rooms

Arriving/leaving

  • Check-in time 3 PM-7:30 PM
  • Check-out time is 10 AM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers pickup service from Shikotsukohan Bus Terminal only.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Snack bar/deli
  • Room service (during limited hours)
  • Water dispenser
  • Kaiseki meal served

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services

Facilities

  • Elevator
  • Garden
  • Terrace

Languages Spoken

  • English
  • Japanese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Slippers

Sleep well

  • Turndown service

Freshen up

  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • LCD TV

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to 11:00 PM.

Dining

Komakusa - This restaurant specializes in Japanese cuisine and serves breakfast and lunch.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: JPY 150 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 1650 per person (approximately)

PetsPay at property

  • Service animals exempt from fees

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash.

Also known as

  • Marukoma Onsen Ryokan Chitose
  • Marukoma Onsen Chitose
  • Marukoma Onsen
  • Marukoma Onsen Ryokan Ryokan
  • Marukoma Onsen Ryokan Chitose
  • Marukoma Onsen Ryokan Ryokan Chitose

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Marukoma Onsen Ryokan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Marukoma Onsen Ryokan.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - 7:30 PM. Check-out time is 10 AM.
  • Yes, Komakusa offers Japanese cuisine. Nearby restaurants include Mizuno uta AMAM (7 mi), showa bussan (7 mi), and Memere (7 mi).
  • Onsite recreation at Marukoma Onsen Ryokan includes hot springs. Marukoma Onsen Ryokan also has a garden.
8.8.Fabulous.
  • 6.0.Good

    Very cramp room, service staff for dinner are excellent comparing to the breakfast restaurant service staff excellent dinners very authentic Japanese dishes, as compared to Sapporo spreads

    6 night family trip, Nov 30, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Perfect place in fall!

    A most beautiful view from outside onsen to the lake and the mountain. Colorfull scenery, very impressive indeed. There very some unknown black ”beetles” (?) on the room cieling which dropped to my face, neck and arm when I was asleep. Not a nice wakeup call! I could not sleep after 2:30am that night! The dinner was served in our room. We do not like so much eating in our bedroom.

    1 night romance trip, Oct 21, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    An authentic vintage Onsen hotel that can bring you calm, comfy, and zen style of life!

    Campbell, 1 night trip, Sep 27, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    We stayed in a Non~smoking facing lake room which was newly renovated. Dinner added Japanese style grilled fish set ( indoor table BBQ) to our Kaiseki dinner was good experience. Onsens were good and traditional, esp. natural onsen by the lake which required walking 61 stairs each way。 A nice stay for enjoying the hotel only as there were no other shops or convenient stores around.

    V, 1 night trip, Jan 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent food and hot spring facilities. Our family enjoyed so much on the hot spring and the dinner served. The breakfast was local but with vast variety, enjoyed the breakfast time with many dishes to choose to go with rice or congee. The hostel also provided good connection service to the main streets and overall it is a good place for relaxation and family gathering.

    HO MAN, 2 night family trip, Dec 7, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    2年ぶりにお邪魔しました。

    コロナ対策もしっかりされており、安心して宿泊できました♨️ 久しぶりにのんびり過ごせました。 また行きます😘

    Chieko, 1 night family trip, Mar 12, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    가성비 좋은 전통료칸

    세번째 투숙인데 매번 느끼지만 식사나 온천이 훌륭하고 직원들도 친절한 전통료칸 입니다. 다만 접근성이 다소 떨어지는게 아쉽지만 예약을 하면 시코츠코 버스정류장까지 셔틀을 이용할 수 있습니다. 이번에는 저녁 가이세키를 객실이 아닌 식당에서 먹어야했던 점이 몹시 아쉬웠습니다.

    SOO JUNG, 1 night family trip, Feb 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    非常に満足できる宿

    夕食は期待以上で非常に良かった。また朝食を食べながら見る景色も最高でした。

    KOSUKE, 1 night family trip, Feb 7, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We had a lake view room. Very nice view. The open onsen is great. Highly recommended!

    1 night family trip, Jan 22, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    或許因為入住時人太多,沒有網路上流傳的女將泡茶服務,很可惜。而且因為是非禁菸房,煙味超重,聞到我頭暈到痛。有整套的浴衣可供使用,穿起來很有型,因為有開暖氣,外套穿起來後一點也不冷,也準備兒童尺寸的浴衣。來的時候因為名湯巴士額滿(官網詢問後會回信),必須從JR千歲站轉程,一共一趟JR到千歲、一趟巴士到支芴湖、一趟飯店的交通車,整趟很麻煩。還好入住時詢問回程巴士的時候,願意多開一輛交通車送至札幌站,真的很貼心,感謝服務人員的幫忙,節省我們的麻煩。

    1 night family trip, Jan 11, 2020

    Verified Expedia guest review

See all 78 reviews