Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Adults-only hotel with 3 restaurants, near Quinta Avenida

  • Free WiFi and free parking
From
NZ$203

Image gallery

  • Rooftop terrace
  • Rooftop terrace
  • Infinity Pool
  • Poolside Bar
  • Rooftop terrace
Rooftop terrace. Image 1 of 56.
1 / 56Rooftop terrace
1 Ave. Norte y Calle 28 Norte, Playa del Carmen, 77720, QROO, Mexico
8.6.Fabulous.
  • The front desk staff are rude and obnoxious! Laughed in my face over a small request.…

    Jun 29, 2021

  • Not a functional check in process. Customers have to wait several minutes to an hour…

    Jun 6, 2021

See all 635 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 120 guestrooms
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Junior Suite
  • Deluxe Master Suite

Location

1 Ave. Norte y Calle 28 Norte, Playa del Carmen, 77720, QROO, Mexico
  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Mamitas Beach Club - 3 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Nuestra Senora del Carmen Catholic Church - 11 min walk
  • Punta Esmeralda Beach - 30 min walk
  • Plaza Las Americas - 39 min walk
  • Mario Villanueva Stadium Madrid - 4 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Pier Navega - 8 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

At a glance

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 on site. Antigen screening for COVID-19 is available for USD 33 per person, and PCR screenings for COVID-19 is available for USD 150 per person. Guests should contact the front desk upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Caters to adults only
*See small print for additional details or extra charges

In the hotel

Food and drink

  • 3 restaurants
  • 2 bars/lounges
  • Snack bar/deli
  • Poolside bar

Things to do

  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Pool umbrellas
  • Billiards or pool table

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Designated smoking areas
  • Rooftop terrace
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels
  • IPod docking station

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Microwave
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities

Not included
  • Motorized water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

Small print

Also known as

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Inclusive Adults Playa del Carmen
  • The Reef 28 Inclusive
  • The Reef 28 Adults Only
  • The Reef 28 Adults Only All Suites with optional All Inclusive
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen

Policies

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Yes, there are 3 onsite restaurants. Nearby restaurants include La Vaca Gaucha (3-min walk), Chez Celine (3-min walk), and La bodeguita del medio (3-min walk).
  • Onsite recreation at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive also has 2 bars and a fitness center.
8.6.Fabulous.
  • 6.0.Good

    Hotel is okay. NO ROOM SERVICE and no food togo. Restaurants and rooftop close at 11 so there is no food/drink available from 11pm-6am. Several nights i waited 10-15mins to be greeted by waitstaff in restaurants. Also during my stay the power went out 8 times, complete blackout. Rooms are clean.

    Ashley, 2 night trip with friends, May 21, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Friendly staff, very close to shops

    Lilia, 2 night family trip, May 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The Reef 28

    Overall, this property was very good, the only problem was the check-in process was very delayed due to poor staffing at front desk. It took us about 45 minutes to check in. The manager should have made an attempt to help to speed up the process.

    JEFF, 2 night family trip, May 5, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Beware of the “Not all inclusive”

    Not everything is included when it comes to Food and drinks so if you plan an extended stay (more than 5 days) then you should be prepared to repeat food options on the all inclusive plan. The wine under the plan is also awful ! Restaurants rotate so not all restaurant options are open daily. Breakfast is good but they serve always the same items so it gets boring after a couple of days.

    Jefferson, 5 night trip, May 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great location a block from the Mamitas beach! Good breakfast and mimosas included. Clean property and rooftop

    Tina, 7 night trip, Apr 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great experience, I’ve been to a lot of places and this one definitely is one of the best for costumer service. The people here are so lovely and always happy to help. The place itself is beautiful and in a perfect location. The pool is very warm so at night it feels fantastic and it’s open until 10:00pm. If i could i would give it 10 stars for hospitality!! I needed a special surprise for my girlfriend’s birthday and Daniela really helped me out by decorating the room and and getting a cake ready for the time requested. She was even able to get me private Mariachis!! Thank you so much!! Gran experiencia, he estado en muchos lugares y este definitivamente es uno de los mejores para el servicio al cliente. La gente aquí es encantadora y siempre está dispuesta a ayudar. El lugar en sí es hermoso y está en una ubicación perfecta. La piscina es muy cálida, por lo que por la noche se siente fantástico y está abierta hasta las 22:00 h. ¡Si pudiera, le daría 10 estrellas por su hospitalidad! Necesitaba una sorpresa especial para el cumpleaños de mi novia y Daniela realmente me ayudó decorando la habitación y preparando un pastel para el tiempo solicitado. ¡Incluso pudo conseguirme Mariachis privados! ¡¡Muchas gracias!!

    3 night romance trip, Apr 27, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    The Reef 28 was such a great choice! The staff was amazingly hospitable and everything was spotless. You go to check in and they greeted us with two mimosas and took our bags and made us do no work. The tour of everything the hotel had to offer was amazing because of Arturo! Room was really spacious and was more then enough for two people. The rooftop was incredible especially the view and the service you get up top. I would come and stay here again when i come back to Mexico!

    6 night romance trip, Apr 25, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location! Walking distance to everything. Very clean! Adults only. Awesome rooftop pool and hangout area. Rooftop view is exactly as pictured. Would definitely stay here again.

    4 night romance trip, Apr 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Everything was perfect. Rented the largest Master suite. Enjoyed every moment. Great staff! Thank you.

    2 night trip, Apr 24, 2021

    Verified Expedia guest review

  • 2.0.Poor

    When we arrived at the hotel they notified us that they had over sold the hotel. We were told we would have to go to a sister property. When we arrived at the sister property it took 45 minutes to check in and only one person was working: we were given a room with double beds and no view even though we paid for an upgrade. The front staff called in the morning to apologize for not giving us a welcome but when we came down they realized we were from the other hotel so they couldn't offer us anything and implied that reef 28 would take care of us. When we made it back to reef 28 there were no apologizes. There wasn't an offer of upgrade, the staff was rude. We went the all inclusive route the food was great for a change but no one was especially polite or helpful. A lot of things were not included in all inclusive. We went out on our second night and when we arrived back they told us to park in their under ground parking but they didn't open it for us. So we had to pull back around and ask again and try and find it a second time. Just say no. It is better by far better than coco beach but overall the service makes the place not worth spending your money at. We left disappointed and wishing we hadn't.

    2 night romance trip, Apr 24, 2021

    Verified Expedia guest review

See all 635 reviews