Hilton Astana

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Overview of Hilton Astana

Hilton Astana

5.0 star property
Luxury hotel in Nur-Sultan with 2 bars/lounges and spa

9.0/10 Superb

56 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Sauran Street 46, Nur-Sultan, 010000
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • EXPO 2017 - 1 min drive
  • Palace of Peace and Reconciliation - 10 min drive
  • The US Embassy and the Consulate in Kazakhstan - 10 min drive

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 13 min drive
  • Astana Railway Station - 14 min drive
  • Airport shuttle (surcharge)

About this property

Hilton Astana

A great choice for a stay in Nur-Sultan, Hilton Astana features a rooftop terrace and offers an airport shuttle (available 24 hours) for KZT 11000 per vehicle. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. Fellow travelers like the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 253 rooms

Arriving/Leaving

  • Check-in time from 2 PM - 5:30 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Free reception (select days)
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Grocery/convenience store

Working away

  • Business center
  • 9 meeting rooms
  • Conference space (7535 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Sign language-capable staff
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • Chinese (Mandarin)
  • English
  • German
  • Russian
  • Turkish

Room amenities

Be entertained

  • MP3 docking station
  • 40-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Eforea spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily.

Dining

Axis - Onsite lobby lounge.
Cloud 9 - Onsite rooftop bar. Reservations are required. Open daily.
Park Kitchen - This restaurant serves breakfast, lunch, and dinner. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between KZT 10000 and KZT 10000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 11000 per vehicle (one-way, Maximum occupancy 3)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for KZT 5000.0 per night
  • Airport shuttle for children between the ages of 17 and 18 costs KZT 0 (one-way)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hilton Astana Hotel Nur-Sultan
Hilton Astana Hotel
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel Nur-Sultan
Hilton Astana Nur-Sultan
Hotel Hilton Astana Nur-Sultan
Nur-Sultan Hilton Astana Hotel
Hilton Astana Hotel
Hotel Hilton Astana
Hilton Astana Hotel Nur-Sultan

Frequently asked questions

Overall score and ratings

9.0

Superb

9.6/10

Cleanliness

9.2/10

Staff & service

8.7/10

Amenities

9.3/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Peter, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Останавливаемся втором раз с семьей ,очень хороший отель ,расположение и персонал ! Stay at this hotel for a second time ,nice facility,friendly staff,in the libby they have kids corner ,so little one can play while parents eats,spa is amazing ,has kids pool too ,little dip but it’s ok .So great place for both,family and business.Highly recommended.
yevgeniya, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

Instead of king size bed, was offered two double
Dmitri, 1-night trip
Verified Expedia guest review

8/10 Very good

Great stay!
Amy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

yevgeniya, 1-night trip
Verified Expedia guest review

6/10 Good

3-night trip
Verified Expedia guest review

8/10 Very good

We usually only stay for a night or 2 at this hotel. It’s always been clean and the staff has always helpful!!
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel for overnight hotel stay. Very clean.
1-night business trip
Verified Expedia guest review

10/10 Exceptional

best for business trip
a very friendly staff. the view from room is beautiful. high class hotel.
Tal, 7-night business trip
Verified Hotels.com guest review