Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Hakuba, Nagano (prefecture), Japan
1 room, 2 adults

Phoenix Chalets, Hakuba, Japan

4.5-star4.5 stars
4690-2 Hokujo, Hakuba, Nagano, 399-9301, Japan

Luxury vacation home with kitchen, near Hakuba Valley Ski Area
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Phoenix Chalets, Hakuba, Japan

from NZ$866
  • Chalet, 2 Bedrooms
  • Chalet, 3 Bedrooms
  • Chalet, 3 Bedrooms (Max 8 People)
  • Phoenix One Chalet
  • Maki Cottage

What’s around Phoenix Chalets, Hakuba, Japan

Landmarks

  • Hakuba Valley Ski Area - 1 min walk
  • Happo-one Adam Gondola - 10 min walk
  • Happo Information Center - 9 min walk
  • Hakuba Mini Train Park - 10 min walk
  • Wadanonomori Church - 11 min walk
  • Hakuba Ski Jumping Stadium - 18 min walk
  • Hakuba Olympic Museum - 20 min walk
  • Hakuba Saegusa Art Museum - 25 min walk

Getting around

  • Hakuba Station - 9 min drive
  • Chikuni Station - 11 min drive
  • Nakatsuchi Station - 15 min drive
  • Free train station pick-up
  • Free ski shuttle

At a glance

Key facts

Size

  • 10 apartments

Arriving/leaving

  • Check-in time 4 PM-6:00 PM
  • Check-out time is 10 AM
The front desk is open daily from 7 AM - 10 PM. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Train station shuttle service is available on request from 7:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free train station pick-up from 7:00 AM to 10:00 PM *

Parking

  • Free self parking (limited)

Offsite

  • Free ski shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

The manager

Speaks: English, Japanese.

At the property

Food and drink
  • Full breakfast (surcharge)
  • Restaurant
  • Bar/lounge
Things to do
  • Free ski shuttle
  • Ski storage
  • Fitness facilities
  • Snowmobiling nearby
  • Snowshoeing nearby
Services
  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Terrace
Languages Spoken
  • English
  • Japanese

In the apartment

Home comforts
  • Ceiling fan
  • Coffee/tea maker
  • Slippers
  • Washer/dryer
Things to enjoy
  • Number of living rooms 1
  • Balcony
Freshen up
  • Deep soaking bathtub
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Netflix
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Housekeeping - once per stay

Phoenix Chalets, Hakuba, Japan’s small print

Also known as

  • Phoenix Chalets House Hakuba
  • Phoenix Chalets House
  • Phoenix Chalets Hakuba
  • Phoenix Chalets Hakuba
  • Phoenix Chalets Private vacation home
  • Phoenix Chalets Private vacation home Hakuba

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property is licensed under an applicable law.Property Registration Number 第H21 18−30号

Optional extras

Rollaway beds are available for JPY 7000.0 per night

Full breakfast is offered for an extra charge of JPY 3000 for adults and JPY 2000 for children (approximately)

Cribs/Infant beds are available for JPY 3000 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Phoenix Chalets, Hakuba, Japan

  • Does Phoenix Chalets offer free cancellation for a full refund?
    Yes, Phoenix Chalets does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Phoenix Chalets?
    Yes, there's free self parking. Parking spots may be limited.
  • Are pets allowed at Phoenix Chalets?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Phoenix Chalets?
    You can check in from 4 PM to 6:00 PM. Check-out time is 10 AM.
  • Are there restaurants at or near Phoenix Chalets?
    Yes, there's an onsite restaurant. Nearby restaurants include Hindi Momo (1.2 mi), Nonjae (1.4 mi), and Tomatito (1.6 mi).

Phoenix Chalets, Hakuba, Japan

Is the description of this property not correct? Tell us