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Sandcastles Beach Resort

3.5 star property
Beachfront resort in Ocho Rios with spa, outdoor pool

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Sandcastles Beach Resort

Photo gallery for Sandcastles Beach Resort

Private beach, white sand
Exterior
In-room safe, soundproofing, iron/ironing board, free WiFi
Daily full breakfast for a fee
Lobby

Overview of Sandcastles Beach Resort

Property highlights

  • Restaurant
  • Bar
  • Pool
  • Spa
  • Free parking
  • Airport transfer
Map
Main Street, Ocho Rios, St. Ann
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Outdoor tennis court
  • Room service
  • Massage/treatment rooms
  • Babysitting
  • Airport shuttle
Feel at home
  • Babysitting (surcharge)
  • Playground on site
  • Kitchen
  • Private bathroom
  • Separate dining area
  • Separate sitting area

Room options

View all photos for Room, 2 Bedrooms, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Room, 2 Bedrooms, Kitchen

  • 121 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Apartment, 1 Bedroom

View from room

Comfort Apartment, 1 Bedroom

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment, 1 Bedroom, Kitchen

View from room

Comfort Apartment, 1 Bedroom, Kitchen

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Apartment

View from room

Comfort Apartment

  • 836 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Basic Room, 1 Bedroom, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Basic Room, 1 Bedroom, Kitchen

  • 102 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Studio, Kitchen

  • 557 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Basic Room, 1 Queen Bed, Kitchen

Basic Room, 1 Queen Bed, Kitchen

Basic Room, 1 Queen Bed, Kitchen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Studio

Comfort Studio

Comfort Studio

  • 93 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment, 1 Bedroom

View from room

Comfort Apartment, 1 Bedroom

  • Ocean view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • On a private beach
  • Dunn's River Falls - 42 min walk
  • Turtle Beach - 1 min drive
  • Mystic Mountain - 6 min drive
  • James Bond Beach - 30 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 18 min drive
  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 100 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • Miss T's Kitchen - 14 min walk
  • MOMO @ Moon Palace Jamaica Grande - 8 min walk
  • Toscanini - 8 min drive
  • Ocho Rios Jerk Center - 6 min walk
  • Oceans On The Ridge - 4 min drive
Map

About this property

Sandcastles Beach Resort

Sandcastles Beach Resort offers a private beach and puts you near activities such as scuba-diving, snorkelling and parasailing. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages and manicures and pedicures. The restaurant is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. A 24-hour fitness centre and an outdoor tennis court are offered, and in-room conveniences include fridges and microwaves.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica)
Follows the industry cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 40 units

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:00 PM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 5:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*
  • Shopping centre shuttle*

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–9 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Playground
  • Supervised childcare (surcharge)

What to do

  • On a private beach
  • Fitness classes
  • Kayaking nearby
  • Scuba-diving nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Outdoor tennis court
  • Massage/treatment rooms

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Fridge
  • Freezer
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Cleaning supplies

Special features

Spa

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, Swedish massages, Thai massages and manicures and pedicures.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Cleaning fee: USD 30 per accommodation, per stay
  • Service fee: 10 per cent

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 10 to 20 per person
  • Airport shuttle service is offered for an extra charge of USD 170.00 per vehicle (return)
  • Local area shuttle and shopping centre shuttle services are offered for an extra charge
  • Housekeeping is available for an additional fee

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC).

Policies

This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Sandcastles Ocho Rios Condo
SandCastles Resort
SandCastles Ocho Rios
Sandcastles Resort Jamaica
Sand Castles Resort Jamaica/Ocho Rios
Sand Castles Ocho Rios
Sand Castles Hotel Ocho Rios
SandCastles Ocho Rios Hotel
SandCastles Hotel
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Ocho Rios
Sandcastles Resort Ocho Rios
Sandcastles Beach Resort Resort
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Resort Resort Ocho Rios

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sandcastles Beach Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sandcastles Beach Resort?
Yes, there's an outdoor pool.
Are pets allowed at Sandcastles Beach Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Sandcastles Beach Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Sandcastles Beach Resort?
Yes, an airport shuttle is available. The charge is USD 170.00 per vehicle return.
What are the check-in and check-out times at Sandcastles Beach Resort?
You can check in from 3:00 PM - 5:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Sandcastles Beach Resort and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sandcastles Beach Resort also has a private beach, a 24-hour fitness centre and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Sandcastles Beach Resort?
Yes, there's an on-site restaurant that offers international cuisine.
Does Sandcastles Beach Resort have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
Does Sandcastles Beach Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sandcastles Beach Resort like?
Sandcastles Beach Resort is a short 3-minute walk from Jamaica Beaches and 4 minutes' walk from Turtle Beach.

Reviews

5.6

6.2/10

Cleanliness

6.0/10

Staff & service

6.2/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Poor

Stay away
Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away
2-night family trip
Verified Hotels.com guest review

2/10 Poor

This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.
Verified Orbitz guest review

2/10 Poor

They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.
Verified Orbitz guest review

8/10 Very good

Sadian, 7-night trip
Verified Expedia guest review

10/10 Exceptional

I liked the friendly staff and the convenient location, was right on the beach
Paul, 4-night trip with friends
Verified Expedia guest review

4/10 Fair

Unable to get any assistance with any needs. Staff was not friendly Needed toilet paper and was told manager would send someone. No one ever came. We had to get t paper from our family member who was staying there. Unacceptable. They never removed dirty towels daily even though we were told they would. Staff not friendly
RICHARD, 4-night romance trip
Verified Expedia guest review

2/10 Poor

When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It.
Verified Expedia guest review

8/10 Very good

Chavenese, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Ana M, 6-night trip
Verified Expedia guest review

2/10 Poor

Overal place was poor would not recommend to stay there