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Hotel Elephant Bay

Photo gallery for Hotel Elephant Bay

Outdoor pool
Exterior
Premium bedding, in-room safe, desk, iron/ironing board
Restaurant
Superior Single Room, River View | Bathroom | Separate bathtub and shower, free toiletries

Overview of Hotel Elephant Bay

Hotel Elephant Bay

3.0 star property
Family-friendly hotel in Pinnawala with outdoor pool and restaurant

7.2/10 Good

36 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Pinnalandawatta, Rambukkana, 70130

Guests rated this location 8.4/10 - Very good

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Children's pool
  • Room service
  • Babysitting
  • Business centre
  • Airport shuttle
  • Area shuttle
  • Terrace
  • 24-hour front desk
For families
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Private bathroom
  • Separate bath and shower
  • Premium TV channels

Room options

About this area

Getting around

  • Kandy Railway Station - 43 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Athukorala Bakery - 12 min drive
  • Pizza Hut - 14 min drive
  • Eppco Mini Mart - 21 min drive
  • Kfc Kegalle - 12 min drive
  • Champa Bakers & Restaurant - 12 min drive
Map

About this property

Hotel Elephant Bay

A great choice for a stay in Pinnawala, Hotel Elephant Bay features a rooftop terrace and offers an airport shuttle (available 24 hours) for USD 50 per vehicle. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Other highlights include a children's pool, a terrace and a garden. Fellow travellers say good things about the comfortable beds and location.

Languages

English

At a glance

Hotel size

  • 20 rooms

Arriving/Leaving

  • Check-in time starts at 4 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • BBQs
  • Free daily reception
  • Room service (limited hours)

Travelling with children

  • Children's pool
  • Playground
  • Babysitting (surcharge)

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in reception
  • Luggage storage
  • Bike hire

Facilities

  • Rooftop terrace
  • Garden
  • Picnic area
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Grab bar near toilet

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 50 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge

Policies

<p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel Elephant Bay Pinnawala
Elephant Bay Pinnawala
Hotel Elephant Bay Hotel
Hotel Elephant Bay Rambukkana
Hotel Elephant Bay Hotel Rambukkana
Hotel Elephant Bay Rambukkana
Elephant Bay Rambukkana
Hotel Hotel Elephant Bay Rambukkana
Rambukkana Hotel Elephant Bay Hotel
Hotel Hotel Elephant Bay
Elephant Bay

Frequently asked questions

Does Hotel Elephant Bay offer free cancellation for a full refund?
Yes, Hotel Elephant Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Elephant Bay?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Hotel Elephant Bay?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Elephant Bay?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Elephant Bay?
Yes, an airport shuttle is available. The charge is USD 50 per vehicle one-way.
What are the check-in and check-out times at Hotel Elephant Bay?
You can check in starting at 4 PM. Check-out time is noon.
What is there to do at Hotel Elephant Bay and nearby?
Hotel Elephant Bay has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Elephant Bay?
Yes, there's an on-site restaurant.
Does Hotel Elephant Bay have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hotel Elephant Bay like?
Hotel Elephant Bay is located a short 9-minute walk from Pinnawala Zoo. Travellers say that this hotel is in a good location.

Reviews

7.2

Good

7.0/10

Cleanliness

7.5/10

Staff & service

5.7/10

Amenities

6.7/10

Property conditions & facilities

Reviews

8/10 Very good

ASKIN, 1-night trip
Verified Hotels.com guest review

6/10 Good

Steven, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

Really bad experience
Got the wrong room and only noticed it a couple of hours after we arrived. We paid for the elephant bath view and we were literally on the opposite side. We went to tell the receptionist after dinner and they didn't do anything. We had to go back at the reception the following morning and had to argue with the restaurant manager (it seems) because the actual manager was nowhere to be found. We paid for a deluxe room with ELEPHANT BATH VIEW and we got the river view. The whole point that we booked this room was to see the elephants. Anyway, after a LONG TIME arguing with them, they did decide to give us a little discount but that was not enough for us. The room had stains on towels and sheets. The bathroom was not cleaned (sink had bugs and the shower had 2 spiders in it and we found a cockroach !!!). The food is not good, tasted frozen (had the cheeseburger). Also had the carbonara, it smelled really weird and the chef put chicken that had been boiled ?? (The waiter told us that because we complained about it) The food is expensive for what you get. 250 rupees for a bottle of water !!! Breakfast was included and well I'm glad because there was almost nothing on the tables. There were brioche buns etc not good at all, were definitely frozen. Plus the tv was not working, we had to ask them to come and fix it. Overall a bad experience. Go somewhere else !!
Eloïse, 1-night romance trip
Verified Hotels.com guest review

6/10 Good

Unsure about how I feel... we had an incredible view from the balcony and it was incredibly exciting when the elephants first appeared in the river about 100 yards away. The excitement disappeared a bit as the “handlers” brought the elephants closer and we realized they had chains on their necks and were eventually chained to the ground to stay in place so that the tourists were free to gawk and take photos.
1-night romance trip
Verified Expedia guest review

8/10 Very good

Elephants save the day.. and the stay!
The Elephant experience (seeing them bathed and up close) was A++. The hotel is fine and the service is good. Food was just OK. Particularly at night, it is a beautiful facility - outdoors with the lighting in the pool area and the sound of the river rushing by. Unfortunately, the place next door had loud thumping trance club music blaring from about noon until 2AM on the one day/night we were there. It really almost ruined what should have been a more peaceful stay. They said it was just that one time (local holiday or something). Everyone was complaining and management definitely got the message. I would ask about it before I book again. But the Elephants!! The animals were so captivating that I found myself able to tune out the hideous music most of the time.
David, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Good view but run down.
Good area to view the elephants but could do with some TLC. Very dusty and seemed like it has been let go. River was in flood so elephants could not go to the river while we were there. Check on river heights before you book.
Sharr, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

The only thing about the hotel is that the view is beautiful. The room was very poor in all it’s aspects. The property needs refurbishment especially the rooms.
1-night trip
Verified Expedia guest review

8/10 Very good

1-night romance trip
Verified Hotels.com guest review

6/10 Good

Great place to watch elephants.
It was very good location and it’s unique experience watching parade of almost 50 elephants and then bathing and doing lots of mischief in the river for two hours. Negative side of the stay - breakfast was very poor. Shower pressure in the bathroom was absolutely poor. Overall I will say that if you are nature lover then you will definitely enjoy this place.
SHAH, 2-night romance trip
Verified Hotels.com guest review

8/10 Very good

Good position But ..
Well positioned hotel, nice room but, As documented elsewhere you can not even go to the hotel before 4pm, The entrance lane is guarded and they will not let you past.This is a blatant tactic to force you to visit the elephant orphanage which is very very expensive.There is little else to do locally whilst you wait. Check in was very slow.The So called honeymoon suite was nothing special.The food was poor, the waiter spoke no English, even basic menu items. The most annoying was the on-site restaurant music, well thumping resonating bass line which started at 7am and could be heard through the hotel, Why ?? Once the elephants come to the river it is a great view from the hotel but overall I feel they could do much much better with what should be a fabulous property.
STEPHEN, 1-night romance trip
Verified Hotels.com guest review