Krystal Grand Suites Insurgentes

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Overview of Krystal Grand Suites Insurgentes

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Krystal Grand Suites Insurgentes

4.0 star property
4-star hotel with restaurant, near Manacar Tower

8.8/10 Fabulous

963 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Kitchenette
Map
Insurgentes Sur #1991, Col Guadalupe Inn Del Alvaro Obregon, Mexico City, CDMX, 1020
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • 24-hour room service
  • Business center
  • 3 meeting rooms
  • Airport shuttle
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Kitchenette
  • Connecting/adjoining rooms available
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Alvaro Obregon
  • Frida Kahlo House Museum - 35 min walk
  • Plaza Universidad Shopping Center - 3 min drive
  • Manacar Tower - 13 min drive
  • Centro Coyoacan - 12 min drive
  • Juan de la Barrera Olympic Gymnasium - 5 min drive
  • Centro Comercial Perisur - 7 min drive
  • World Trade Center Mexico City - 18 min drive
  • Pepsi Center - 19 min drive
  • Metropoli Patriotismo - 5 min drive
  • National Autonomous University of Mexico - 7 min drive

Getting around

  • Benito Juarez International Airport (MEX) - 13 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 63 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 81 min drive
  • Mexico City Buenavista Station - 11 min drive
  • Mexico City Fortuna Station - 16 min drive
  • Tlalnepantla de Baz Station - 21 min drive
  • Miguel Angel de Quevedo Station - 12 min walk
  • Viveros Station - 16 min walk
  • Barranca del Muerto Station - 18 min walk
  • Airport shuttle (surcharge)

About this property

Krystal Grand Suites Insurgentes

Putting you within a 10-minute drive of Centro Comercial Perisur and Diana the Huntress Fountain, Krystal Grand Suites Insurgentes offers an airport shuttle (available 24 hours) for MXN 350 per vehicle. The restaurant is the perfect spot for a bite to eat, and after visiting the 24-hour fitness center for a workout, you can unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include a snack bar/deli and a terrace. Fellow travelers love the helpful staff and location. The property is just a short walk to public transportation: Miguel Angel de Quevedo Station is 12 minutes away.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 1392 fee, and antigen/rapid COVID-19 testing is available for a MXN 812 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 12:30 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 33 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite valet parking (MXN 185 per night)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business center
  • 3 meeting rooms
  • Coworking spaces
  • Conference space (70 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Hand-held showerheads
  • Portable shower seat
  • Well-lit path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge
  • Microwave
  • Kitchenette
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 265 per person (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 350 per vehicle (one-way)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 600 per pet, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Covered valet parking costs MXN 185 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

On-site PCR COVID-19 testing is available for a MXN 1392 fee, and antigen/rapid COVID-19 testing is available for a MXN 812 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Krystal Grand Insurgentes Sur Hotel Mexico City
Krystal Grand Insurgentes Sur Hotel
Krystal Grand Insurgentes Sur Mexico City
Krystal Insurgentes Sur Hotel
Krystal Suites Insurgentes
Krystal Grand Insurgentes Sur
Krystal Grand Suites Insurgentes Hotel
Krystal Grand Suites Insurgentes Mexico City
Krystal Grand Suites Insurgentes Hotel Mexico City

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Exceptional

Raphael, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Will never stay here again
Horrible service. Staff lies and is incompetent. We called in advance to ask if we could bring our dog since we were staying for almost a week in their Master Suite. The person who answered told us that the dog was no problem and complimentary since we were in a suite. Later they wanted $25 a night extra. I hate businesses that lie and cheat.
Jason, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrés, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved it! Thank you!
Amazing stay. The staff is very nice and always willing to help! The hotel is beautiful, the location is good! The rooms are new and modern although some deep cleaning and little maintenance is needed.
Everardo, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Ho Yee Samuel, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Shaun, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Krystal Grand Suites delivers
I was very happy with our stay at Krystal Grand Suites. After reviewing some of the negative comments, I was concerned that hotel would not honor the pcr test. However, they did honor it as our stay was 3 nights. They got an uber for us to go to Quest Diagnostics and paid for our pcr test and uber driver. All in all, the hotel was very clean, very good service. Would definitely stay here again.
Diane, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Thalia, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel. And I highly recommend while in Mexico. I felt safe , great location but not to loud. Also there are convenience stores and coffee shops within walking distance
Tselani, 7-night trip
Verified Expedia guest review

10/10 Exceptional

It was a nice looking property with nice rooms and convenient places to get food outside of the hotel. I wish they had a pool.
Lauro Manuel, 4-night romance trip
Verified Expedia guest review