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All properties in Zihuatanejo, Guerrero, Mexico
1 room, 2 adults

Hotel Casa de la Palma

2.5-star2.5 stars
Great for families

Good to know

  • Children's pool
  • Beach nearby
  • Free WiFi
  • Snack bar/deli
Calle Ciruelos S/N, Centro, Zihuatanejo, GRO, 40890, Mexico

Bayfront hotel with outdoor pool, near Zihuatanejo Bay
  • Free continental breakfast and free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Beach nearby
    • Free WiFi
    • Snack bar/deli
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected.
  • Great place, super helpful staff for non Spanish speakerJan 24, 2021
  • It great place personal was great be back in dec clean place love catSep 4, 2020

Hotel Casa de la Palma

from NZ$36
  • Basic Room
  • Comfort Room
  • Junior Double Room
  • Double Room
  • Family Room
  • Grand Room
  • Economy Room, 1 Double Bed

What’s around Hotel Casa de la Palma

Landmarks

  • In Zihuatanejo Centro
  • La Ropa Beach - 18 min walk
  • Zihuatanejo Bay - 3 min walk
  • La Madera Beach - 10 min walk
  • Municipal Market - 3 min walk
  • Kioto Plaza - 7 min walk
  • Principal Beach - 9 min walk
  • Fisherman's Walk - 10 min walk

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 16 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 17 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-10 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport shuttle

Parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Onsite carport and garage

Payment types at the property

  • Cash
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Free continental breakfast daily
  • Coffee shop/café
  • Snack bar/deli
  • Coffee/tea in a common area
  • Refrigerator in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Pool sun loungers
  • Pool umbrellas
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Terrace
Accessibility
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Closed captioned TV
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Freshen up
  • Shower only
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping

Hotel Casa de la Palma’s small print

Also known as

  • Hotel Casa Palma Zihuatanejo
  • Casa Palma Zihuatanejo
  • Hotel Casa de la Palma Hotel
  • Hotel Casa de la Palma Zihuatanejo
  • Hotel Casa de la Palma Hotel Zihuatanejo

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Casa de la Palma

  • Does Hotel Casa de la Palma offer free cancellation for a full refund?
    Yes, Hotel Casa de la Palma does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Casa de la Palma?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Casa de la Palma?
    Yes. Parking spots may be limited.
  • Is there a pool at Hotel Casa de la Palma?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Hotel Casa de la Palma?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Casa de la Palma?
    You can check in from 3 PM - 10 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Casa de la Palma?
    Yes. Nearby restaurants include La Papa Loca (3-min walk), Carmelitas Cafe (4-min walk), and Sabores y Colores (5-min walk).
  • Is airport shuttle service offered by Hotel Casa de la Palma?
    Yes, a free airport shuttle is available.
  • What is there to do at Hotel Casa de la Palma and nearby?
    Hotel Casa de la Palma has an outdoor pool.

Recent reviews

Superb 9.0 From 59 reviews

Very good 8.0
Owners hired great staff. Manager Karen is an excellent manager and cares about the guest. Friendly, helpful service and clean room all at a reasonable price. Constructive criticisms: Very little warm or hot water but temperatures in Zihua make cool water something desirable. I will likely return.
Scotch-Irish, ca7 night trip
Exceptional 10.0
The staff they really made it an enjoyable time. Really close to everything.
us7 night romance trip
Exceptional 10.0
Great Staff!
The staff was excellent, the room very clean and very centrally located There was a building next-door that was doing construction work in the middle of the night and they went above and beyond to help us out and move to another room when necessary. Anna and the whole staff is amazing.
Traci, us7 night family trip
Exceptional 10.0
An excellent basic hotel in the Centro. Staff, particularly Ana, were extremely helpful and responsive. Would definitely return.
us2 night trip
Very good 8.0
One night stay this time but may stay longer next Front office staff pleasant
Wanderers, us1 night family trip
Exceptional 10.0
I loved this casa. The bright, sunny, spacious rooms were spotless and full of character with pretty stone mosaic detail. Anna and the team was an incredible host. She went above and beyond to help us with our travel plans. Highly recommended.
au2 night trip with friends
Exceptional 10.0
Loved it all. Anna, Daniel, and Angelica were amazing. If you want a budget friendly hotel in the heart of Zihua near the market; this is the place. Will be back for sure!
Dave, us3 night trip with friends
Very good 8.0
Very clean, staff helpful but a bit noisy.
Shawn, ca2 night trip
Very good 8.0
The hotel was a 2 1/2 * so don't expect 5*. But - it was clean; a good location and the staff, especially Anna and Jessica were wonderful. They made it very special. Would also like more places to hang towells and clothes.
Lyla, ca6 night family trip
Exceptional 10.0
This is a small family hotel away from the tourist district but close enough to walk to most attractions. The charming sisters who manage the place go far out of their way to ensure the happiness of their guests, and staff members have the same attitude. They have staying here a pleasure.
Meredith, us7 night romance trip

Hotel Casa de la Palma