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Grand Hyatt Changsha

Photo gallery for Grand Hyatt Changsha

Exterior
Indoor pool
Free minibar items, in-room safe, desk, blackout curtains
2 bars/lounges
Interior detail

Overview of Grand Hyatt Changsha

Grand Hyatt Changsha

4.5 star property
Luxury Changsha hotel with full-service spa, connected to a shopping centre
8.8 out of 10 Fabulous
8.8/10 Fabulous

18 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
Map
No. 36 Middle Xiangjiang Road, Tianxin District, Changsha, Hunan, 410002
Main amenities
  • Daily housekeeping
  • 5 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • 24-hour room service
  • Business centre
  • 9 meeting rooms
  • 24-hour front desk
  • Air conditioning
For families
  • Private bathroom
  • Separate bath and shower
  • Separate sitting area
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Tian Xin

Getting around

  • Changsha (CSX-Huanghua Intl.) - 36 min drive
  • Changsha Railway Station - 18 min drive
  • Changsha South Station - 29 min drive

Restaurants

  • 老妈家庭厨房 - 2 min walk
  • 九子香辣蟹 - 1 min walk
  • 鹿回头酒楼 - 1 min walk
  • 碧露轩 - 7 min walk
  • 惠群餐馆 - 2 min walk
Map

About this property

Grand Hyatt Changsha

Located in the entertainment district, Grand Hyatt Changsha is a great choice for a stay in Changsha. After visiting the 24-hour fitness centre for a workout, you can grab a bite to eat at one of the 5 restaurants or unwind with a drink at one of the 2 bars/lounges. This luxurious hotel also features an indoor pool, a sauna and a snack bar/deli. Fellow travellers like the comfortable beds.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 354 rooms
  • Arranged over 61 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 5 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Snack bar/deli

Working away

  • Business centre
  • 9 meeting rooms
  • Conference space (37071 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Braille/raised signage
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • 48-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Designer toiletries
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Dining

Grand Café – This restaurant serves breakfast, lunch and dinner. Open daily.
Xiangjiang 36 – This restaurant serves lunch and dinner. Open daily.
BBQ – This restaurant serves lunch and dinner. Open daily.
Casa Grande – On-site bar. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 168 per person

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

Policies

This property accepts credit cards. Cash is not accepted.

Also known as

Grand Hyatt Changsha Hotel
Grand Hyatt Changsha Hotel
Grand Hyatt Changsha Changsha
Grand Hyatt Changsha Hotel Changsha

Frequently asked questions

Does Grand Hyatt Changsha offer free cancellation for a full refund?
Yes, Grand Hyatt Changsha does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Hyatt Changsha?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Hyatt Changsha?
Yes, there's an indoor pool.
Are pets allowed at Grand Hyatt Changsha?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Hyatt Changsha?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Grand Hyatt Changsha?
You can check in from 3 PM - midnight. Check-out time is noon.
What is there to do at Grand Hyatt Changsha and nearby?
Grand Hyatt Changsha has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness centre.
Are there restaurants at or near Grand Hyatt Changsha?
Yes, there are 5 on-site restaurants.
What's the area around Grand Hyatt Changsha like?
Grand Hyatt Changsha puts you in Tian Xin, in the heart of Changsha. Popular attractions include Helong Stadium, which is 3 minutes away by car.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

9.0/10

Staff & service

9.3/10

Amenities

9.1/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Sally, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The staff were very friendly and helpful. The room was clean and comfortable. The location is great, the staff is very friendly and
6-night family trip
Verified Expedia guest review

10/10 Exceptional

Richard, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Yvonne, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Grand Deluxe Room Discrepancy. Room was Cold.
Booked a Grand Deluxe room for 3 nights in early Apr'18. The room that was given doesn't come with curved floor-to-ceiling window with xiang river view as per their advertised photo. I was given a city view room instead. Have been to front desk to inquire and request for a room change but was told that was not the type of room I have booked. As I have booked a Grand Deluxe room but not a Standard room thus I'm very sure of the room type I have booked meets my expectation. After confirming room type I have booked was correct, I was told only single bed room comes with curved floor-to-ceiling window with river view, but not twin bed room. Since I have paid extra charges for additional bed thus I'm ok with single bed room for us (3 adults), but was again told all such rooms type were fully booked, and I need to pay extra to upgrade my room type. I find it ridiculous for me to pay extra for what the hotel failed to deliver the room type I have booked. Front desk has given me an impression that money is what they care for and no service at all. What is even more disappointing is that there is no heating at all in such a 5 stars hotel. There is no heating even after a few hours thus have resorted to turn off the air conditioning, sleeping in cold room. Location is good but overall it's not worth what we have paid for to enjoy such services and experiences. We will never stay in this hotel if we visit ChangSha again.
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property!
Our room was georgeous and it had everything one might need. You cannot stay in a lux hotel like this anywhere else for this price. Loved it!
1-night trip
Verified Orbitz guest review

8/10 Very good

Si Ieng, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chong Fat, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

酒店各方面都很高水準，員工服務態度也甚好，唯一缺點是當我 check out 時，前台正幫我辦退房手續期間，有一位中年男士連向我致歉也沒一聲很沒禮貌的硬擠到我旁邊向幫我辦退房手續的職員詢問事情，問的事不是短短一兩句話，也不是急事，卻長篇大論的繼續向該職員發問，完全忽視我的存在。在此情況下，我覺得您們職員應該請他排隊及稍等，或請示我可否先幫那位中年男士，而不是毫無表示，讓他聊個夠後才繼續幫我辦退房，助長這種沒規沒矩的風氣很不好，不應是君悅這種大酒店的服務風範。
Reggie, 1-night business trip
Verified Expedia guest review

4/10 Fair

1-night trip
Verified Expedia guest review