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Sunway Pyramid Hotel

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Exterior
Water park
Waterslide
Water park
Deluxe Room, 1 Bedroom, Park View | View from room

Overview of Sunway Pyramid Hotel

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Sunway Pyramid Hotel

4-star property
4-star hotel with restaurant, connected to the convention centre, near Sunway Pyramid Mall

8.4/10 Very good

587 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Connecting rooms available
Map
Persiaran Lagoon, Bandar Sunway, Petaling Jaya, Selangor, 47500

Room options

About this area

What's nearby

  • In Bandar Sunway
  • Sunway Pyramid Mall - 1 min walk
  • Paradigm Mall - 15 min drive
  • University of Malaya - 21 min drive
  • Mid Valley Megamall - 25 min drive
  • Bukit Jalil National Stadium - 20 min drive
  • Kuala Lumpur Sentral - 27 min drive
  • 1 Utama - 27 min drive
  • Petaling Street - 31 min drive
  • Merdeka Square - 31 min drive
  • I-City - 17 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 19 min drive
  • Kuala Lumpur International Airport (KUL) - 45 min drive
  • SS 15 - 5 min drive
  • Kuala Lumpur Subang Jaya KTM Komuter Station - 6 min drive
  • Kuala Lumpur Setia Jaya KTM Komuter Station - 20 min walk
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • Brotzeit - 3 min walk
  • Juice Works - 4 min walk
  • Tony Roma's - 4 min walk
  • Pizza Hut - 4 min walk
  • Delicious - 4 min walk
Map

About this property

Sunway Pyramid Hotel

Sunway Pyramid Hotel puts you within a 10-minute drive of Sunway Pyramid Mall and offers an airport shuttle (available on request) for MYR 170 per vehicle. You can grab a bite to eat at the restaurant or wind down at the end of the day with a drink from the bar/lounge. Fellow travellers say good things about the helpful staff and location.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 564 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Covered on-site self-parking (MYR 15 per night; includes in/out privileges)
  • On-site valet parking (MYR 30 per day)

Transfers

  • Airport shuttle from 7:00 AM to 11:30 PM*

Off-site

  • Free area shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free local shuttle

Working away

  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Shopping centre on site

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path to lift

Languages

  • Arabic
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • LED television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 54.80 for adults and MYR 26 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 170 per vehicle (roundtrip. Maximum occupancy 4)

Parking

  • Covered self-parking costs MYR 15 per night with in/out privileges
  • Valet parking costs MYR 30 per day
  • Guests must contact this property in advance to reserve on-site parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Sunway Pyramid Hotel Petaling Jaya
Sunway Pyramid Petaling Jaya
Pyramid Tower Hotel At Sunway Lagoon Petaling Jaya
Pyramid Hotel At Sunway Lagoon
Sunway Pyramid Hotel Hotel
Sunway Pyramid Hotel Petaling Jaya
Sunway Pyramid Hotel Hotel Petaling Jaya

Frequently asked questions

Does Sunway Pyramid Hotel offer free cancellation for a full refund?
Yes, Sunway Pyramid Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sunway Pyramid Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Sunway Pyramid Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sunway Pyramid Hotel?
Yes. Self-parking costs MYR 15 per night. Valet parking costs MYR 30 per day.
Is an airport shuttle service offered by Sunway Pyramid Hotel?
Yes, an airport shuttle is available from 7:00 AM to 11:30 PM on request. The charge is MYR 170 per vehicle roundtrip.
What are the check-in and check-out times at Sunway Pyramid Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon.
Are there restaurants at or near Sunway Pyramid Hotel?
Yes, there's an on-site restaurant. Nearby restaurants include Brotzeit (3-min walk), Juice Works (4-min walk) and Tony Roma's (4-min walk).
What's the area around Sunway Pyramid Hotel like?
Sunway Pyramid Hotel is a short 1-minute walk from Sunway Pyramid Mall and 4 minutes' walk from Pinnacle Sunway. Travellers say that the area is quiet and good for shopping.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.3/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

Joshua, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kuan, 2-night trip
Verified Hotels.com guest review

6/10 Good

CHUN SENG ERIC, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Reception only 1 staff service very slow
Gini, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Joshua, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a lovely hotel stay. So close to amenities.
Mary, 9-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Excellent location but they need some flexibility
Everything was fine except that they were not flexible in terms of checking out. The best thing I liked about the hotel is the location.
Abdullah, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Large shopping centre just next to the property. Lots of food in and around. The room assigned to us has a bad smell. It smelled light wet socks but unfortunately the staff was not able to change the room for us. Has to endure two nights of foul smell.
Soon Teong, 2-night trip with friends
Verified Expedia guest review

6/10 Good

Perfect location for the shoppers. Very busy, however concierges very helpful.
Vincent, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel newly renovated. Clean
Gini, 1-night trip with friends
Verified Hotels.com guest review