Tunjungan Hotel

Photo gallery for Tunjungan Hotel

Primary image
Children's pool

Overview of Tunjungan Hotel

Tunjungan Hotel

4.0 star property
4-star Surabaya hotel with restaurant, connected to a shopping center

17 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Laundry facilities
  • Bathtub
The price is NZ$75
Price available on 17/09/2022
Jl. Tunjungan 102 - 104,102-104, Surabaya, SUB, 60011
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Sauna
  • 24-hour room service
  • Room service
  • Coffee shop/café
  • Business center
  • 24-hour front desk
  • Front desk safe
  • ATM/banking services
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Washer/dryer
  • Coffee/tea maker
Cleaning & safety
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 4 min drive
  • Pakuwon Mall - 32 min drive

Getting around

  • Surabaya (SUB-Juanda) - 19 min drive
  • Surabaya Gubeng Station - 25 min walk
  • Surabaya Pasar Turi Station - 28 min walk

About this property

Tunjungan Hotel

Tunjungan Hotel is a great choice for a stay in Surabaya. Guests indulge in massages, then grab a bite to eat at the coffee shop/café. This upscale hotel also features a bar/lounge, a fitness center, and a sauna.


English, Indonesian

Cleaning and safety practices

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 272 rooms


  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

What to do

  • Ecotours
  • Shopping
  • Pool table

Working away

  • Business center
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Porter/bellhop


  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • Sauna


  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • Wheelchairs available on site


  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 125000 for adults and IDR 62500 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

Tunjungan Hotel SURABAYA
Tunjungan Hotel Hotel
Tunjungan Hotel Surabaya
Tunjungan Hotel Hotel Surabaya

Frequently asked questions

Overall score and ratings





Staff & service




Property conditions & facilities

8/10 Very good

Ng, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Hotel interior condition equivalent to 2.5/3-star.
Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.
Lim, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Good 👌
Emaenula, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Near to Tunjungan Plaze
old hotel with old facilities. Needs abit of a revamp.
sufi, 1-night trip
Verified Expedia guest review

4/10 Fair

Disappointing ...
Not too bad overall, the location is great, but the hotel is invaded with family groups lacking any kind of respect for other customers. The breakfast experience was awful in between those people … Breakfast buffet offer is also much less than a few years back. I did enjoy the big room, there's space enough, but the bathroom is clearly in need of deep renovation. Same goes for the lifts ...
S, 3-night trip
Verified Expedia guest review

2/10 Poor

Very poor maintenance
The hotel was built to a high standard, probably about 30 years ago. However it has not been maintained properly. The lobby looks good. But from the lift onwards, you can really see that a tired looking hotel. The bed was comfortable. Water from the tap at the sink goes in different directions because it it partially clogged. Should either be serviced or changed. The sink outlet was also clogged. Stayed 2 nights. On the first morning, I had only cold water from the shower. On the second morning, there was hot water. The jug kettle provided was so old that the heating element that boils the water was corroding away. There is no working desk, so I had to use the TV table to work on my laptop. Iron and board is not available even upon request. This hotel is totally not suitable for business travellers. Breakfast spread was fairly good. However there were a few vegetables at the salad bar that had started becoming rotten. One of my colleagues got stuck in the lift for a few minutes. Maintenance is poor, and it does not seem that the people up-keeping this hotel are doing their job. All of us colleagues staying during this visit agreed that we would never stay in this hotel again.
Andrew, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Not worth a 3 star hotel. Really dirty
Really dirty room, no view at all. Asked for a room change and they gave me another one which was worst. For sure not a 3 star hotel. Some 2 stars hotels are much more better.
Viswanaden, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

won't go back again
-water no pressure -cockroach in bathtub
Teh, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Very convenient location next to Tunjungan Plaza
Close to Tunjungan Plaza
1-night trip
Verified Hotels.com guest review

6/10 Good

ショッピングモールに近いだけで、おすすめのホテルではありません。 古い部屋ではありますが、掃除か行き届いてないので余計に汚く見えます。 コロナのせいもあってか、朝食はとても貧弱でした。 このホテルに泊まるくらいならば、少し値段ははっても他の星4ホテルをお勧めします。
2-night trip
Verified Hotels.com guest review