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Tunjungan Hotel

4.0 star property
Central Surabaya hotel with outdoor pool, connected to a shopping centre

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Tunjungan Hotel

Photo gallery for Tunjungan Hotel

Lobby sitting area
Outdoor pool
Exterior
Deluxe Executive
Breakfast, lunch, dinner served; international cuisine

Overview of Tunjungan Hotel

Property highlights

  • Pool
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Air conditioning
  • Gym
Map
Jl. Tunjungan 102 - 104,102-104, Surabaya, SUB, 60011
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • 24-hour room service
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • 24-hour front desk
Feel at home
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Washer/dryer
  • Coffee/tea maker

Room options

View all photos for Superior Room Breakfast

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room Breakfast

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Executive

Deluxe Executive

Deluxe Executive

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Tunjugan Suite

Tunjugan Suite

Tunjugan Suite

  • 128 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Breakfast Promo

In-room safe, desk, laptop workspace, iron/ironing board

Superior Breakfast Promo

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Premier

Deluxe Premier

Deluxe Premier

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite

Business Suite

  • 94 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room Only Promo

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room Only Promo

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room Room Only

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room Room Only

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 1 min drive
  • Pakuwon Mall - 12 min drive

Getting around

  • Surabaya (SUB-Juanda) - 19 min drive
  • Tandes Station - 13 min drive
  • Surabaya Gubeng Station - 25 min walk
  • Surabaya Pasar Turi Station - 28 min walk

Restaurants

  • Haidilao Hot Pot - 1 min walk
  • Fish and Co. - 1 min walk
  • Starbucks - 1 min walk
  • Djournal Coffee - 3 min walk
  • Gyu-Kaku Tunjungan Plaza IV - 3 min walk
Map

About this property

Tunjungan Hotel

Tunjungan Hotel is a great choice for a stay in Surabaya. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other features of this upmarket hotel include an outdoor pool, a bar/lounge and a fitness centre.

Languages

English, Indonesian

Cleaning and safety practices

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 272 rooms

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

What to do

  • Ecotours
  • Shopping
  • Pool table

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool
  • Sauna
  • Banquet hall
  • Reception hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchairs available on site

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 125000 for adults and IDR 62500 for children

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.

Also known as

Tunjungan Hotel SURABAYA
Tunjungan Hotel Hotel
Tunjungan Hotel Surabaya
Tunjungan Hotel Hotel Surabaya

Frequently asked questions

Does Tunjungan Hotel offer free cancellation for a full refund?
Yes, Tunjungan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Tunjungan Hotel?
This property confirms that guests are provided with hand sanitiser. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Tunjungan Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Tunjungan Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Tunjungan Hotel?
Sorry, there's no on-site parking at Tunjungan Hotel.
What are the check-in and check-out times at Tunjungan Hotel?
You can check in from 2 PM - midnight. Check-out time is noon.
What is there to do at Tunjungan Hotel and nearby?
On-site recreation at Tunjungan Hotel includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a fitness centre.
Are there restaurants at or near Tunjungan Hotel?
Yes, there's an on-site restaurant that offers international cuisine.
What's the area around Tunjungan Hotel like?
Tunjungan Hotel is in the heart of Surabaya, a short 1-minute walk from Tunjungan Plaza and 13 minutes' walk from Surabaya Plaza Shopping Mall.

Reviews

5.6

5.4/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Poor

Hotel needs full makeover
This hotel needs a huge makeover and refurbishments. Service is extremely bad. Door locks malfunctioned few times. No word of apology for the inconveniences caused. We chose this hotel only for its location.
Shahul Hameed, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Wahib, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Ng, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Hotel interior condition equivalent to 2.5/3-star.
Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.
Lim, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Good 👌
Emaenula, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Near to Tunjungan Plaze
old hotel with old facilities. Needs abit of a revamp.
sufi, 1-night trip
Verified Expedia guest review

4/10 Fair

Disappointing ...
Not too bad overall, the location is great, but the hotel is invaded with family groups lacking any kind of respect for other customers. The breakfast experience was awful in between those people … Breakfast buffet offer is also much less than a few years back. I did enjoy the big room, there's space enough, but the bathroom is clearly in need of deep renovation. Same goes for the lifts ...
S, 3-night trip
Verified Expedia guest review

2/10 Poor

Very poor maintenance
The hotel was built to a high standard, probably about 30 years ago. However it has not been maintained properly. The lobby looks good. But from the lift onwards, you can really see that a tired looking hotel. The bed was comfortable. Water from the tap at the sink goes in different directions because it it partially clogged. Should either be serviced or changed. The sink outlet was also clogged. Stayed 2 nights. On the first morning, I had only cold water from the shower. On the second morning, there was hot water. The jug kettle provided was so old that the heating element that boils the water was corroding away. There is no working desk, so I had to use the TV table to work on my laptop. Iron and board is not available even upon request. This hotel is totally not suitable for business travellers. Breakfast spread was fairly good. However there were a few vegetables at the salad bar that had started becoming rotten. One of my colleagues got stuck in the lift for a few minutes. Maintenance is poor, and it does not seem that the people up-keeping this hotel are doing their job. All of us colleagues staying during this visit agreed that we would never stay in this hotel again.
Andrew, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Not worth a 3 star hotel. Really dirty
Really dirty room, no view at all. Asked for a room change and they gave me another one which was worst. For sure not a 3 star hotel. Some 2 stars hotels are much more better.
Viswanaden, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

won't go back again
-water no pressure -cockroach in bathtub
Teh, 3-night business trip
Verified Hotels.com guest review