The Ritz-Carlton, Koh Samui

Photo gallery for The Ritz-Carlton, Koh Samui

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Beach
Beach
Pool
Outdoor pool

Overview of The Ritz-Carlton, Koh Samui

UNESCO Sustainable Travel Pledge

The Ritz-Carlton, Koh Samui

5.0 star property
Beachfront resort in Koh Samui with spa and outdoor pool

9.2/10 Superb

139 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, 84140
Main amenities
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Beach umbrellas
  • Beach towels
  • 24-hour room service
  • Business center
Feel at home
  • Free cribs/infant beds
  • Separate bathtub and shower
  • Living room
  • Television
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Choeng Mon Beach - 4 min drive
  • Chaweng Beach - 25 min drive
  • Bo Phut Beach - 20 min drive
  • Fisherman's Village Plaza - 22 min drive
  • Chaweng Noi Beach - 32 min drive
  • Lamai Beach - 41 min drive
  • Nathon Pier - 46 min drive

Getting around

  • Ko Samui Airport (USM) - 20 min drive
  • Airport shuttle (surcharge)

About this property

The Ritz-Carlton, Koh Samui

The Ritz-Carlton, Koh Samui offers a private beach where you can enjoy the shade from a beach umbrella, plus you'll have access to onsite snorkeling, sailing, and kayaking. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in Thai massages, facials, and body treatments. Shook!, one of 6 restaurants, serves breakfast. Other highlights at this luxurious resort include 2 poolside bars, a fitness center, and a snack bar/deli. Fellow travelers say great things about the pool and helpful staff.

Languages

Chinese (Mandarin), English, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safety and Health Administration (Thailand)
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 175 units

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle from 6:00 AM to 11:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 6 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Snorkeling

Working away

  • Business center
  • 4 meeting rooms
  • Conference space (1335 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Biodegradable drinking straws

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Grab bar near toilet
  • Grab bar in shower

Languages

  • Chinese (Mandarin)
  • English
  • Thai

Room amenities

Be entertained

  • 50-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed
  • Day bed

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Bulk dispenser for toiletries

Special features

Spa

Spa Village has 8 treatment rooms. Services include Thai massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

Dining

Shook! - This restaurant serves breakfast only.
Baan Talat - This restaurant specializes in local cuisine and serves dinner only. Open select days.
Sea Salt - This restaurant specializes in local and international cuisine and serves lunch only. Open daily.
Pak Tai - This restaurant specializes in local cuisine and serves dinner only. Open select days.
Tides - Onsite cocktail bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of THB 1300 for adults and THB 650 for children (approximately)
  • Airport shuttle service is offered for an extra charge of THB 2000 per vehicle (one-way, maximum occupancy 2)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) and Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Ritz-Carlton Koh Samui Resort
Ritz-Carlton Koh Samui

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Exceptional

Truly deserves its 5 stars
Stunningly beautiful and good True 5 Star experience
Renee, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Superb staff and facilities!
Very warmly welcomed to the resort. Staff and facilities were excellent. I will definitely be back to stay and recommend this resort to anyone who values quality.
Martin, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Hotel. Excellent Customer Services. Clean and beautiful. I will stay again for sure. Thanks to all the hotel’s staff.
Martha, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Tsuen Yan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I'm pleasured their pool and restaurant.
Tetsushi, 3-night family trip
Verified Expedia guest review

4/10 Fair

Overall everything in the hotel is completely inconsistent and mismanaged. I would recommend staying elsewhere. - We didn't like the view from our room. They mentioned they would check everyday if they could change our room. They never did. - No mosquito repellent in the rooms - had to ask for it. Expect bites on the 1st night! - Our mini bar was never re-stocked (we were there for 5 nights). We specifically asked for it to be re-stocked one day and then was never re-stocked post that. Also probably the poorest selection of any mini bar I've ever seen. - We went to the thai restaurant twice. The 2nd time we had terrible service. We had to get our own cutlery, napkins and plates from a nearby draw. No-one checked on us the whole meal. We had to pour our own wine. The wine list is also the worst I've seen with 10 wines on the whole list. Some of them weren't even available. - Room service left empty trays of food outside our room for over 24 hours at a time. The housekeeping left it outside our room attracting bugs. This happened twice. - Booked thai for two massage. The room where you get scrubbed was clearly dirty and smelled. - On our last night they rang my room at 11pm and woke me up! - I told the manager about all of the above and how unpleasant our stay was. He sent me 10k Marriot Bonvoy points as an apology. That is the equivalent of 1/5th of a night stay in the most basic room at the hotel during off peak - we stayed 5 nights in a pool villa. What an absolute joke.
Sharan, 5-night romance trip
Verified Expedia guest review

6/10 Good

Travelled with family and stayed in a exclusive pool villa which was very nice. Staff was kind and helpful and especially the staff in-charge of breakfast and pool area were great (Omar/Carl). The resort manager Tanzie was also very humble and helpful in suggesting activities for us as a family. We found our interaction with the reception perhaps the worst. Firstly, the airport transfer never showed up (and I was travelling with a 2 year old), and then the hotel offered to pay for the return transfer - which they never did or offer on the day of checkout. The resort lobby/reception was felt like a boiler room and is very small in comparison to the size of the resort! I have stayed at many Ritz-Carlton hotels around the world and I do believe they are amazing. Koh Samui resort is also great although inconvenient for families as you need a buggy to get around to almost do anything unless you have a villa in the middle (near breakfast/pool and etc). Also, the long staircase/walk to access our villa was a bit of pain.
Hardeep, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Jolyn Le Thuy, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

beautiful stay.
a wonderfully comfortable resort with fabulous friendly staff. would stay again
gino, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hotel was very nice! The staff service was great. A special mention to June and Up. June went above and beyond to spend time taking many photos and ensuring our stay was pleasant and comfortable. Look forward to staying here again sometime :)
Iain, 4-night romance trip
Verified Expedia guest review