We spent three nights at Thirdfold Residence and could not have been more pleased. The hotel itself is very lovely with well-appointed rooms, a good restaurant, and a great pool to enjoy after a hot day climbing Angkor Wat. The service provided by the staff was second-to-none. We were particularly impressed and appreciative of the service we received from Lara. Whether it was booking tuk-tuk rides, arranging tours, solving an electrical outlet issue, or preparing early morning lunch packs for us, she always went above and beyond. Her language skills - stretching from Khmer to perfect English to Mandarin - were also a big asset which made our multi-lingual family feel very welcome. Also, we wanted to thank Eric for the service he provided. When Siem Reap was hit with an electrical blackout, he met us upon our arrival back at the hotel and made sure we had everything we needed and ensured that our room's air conditioning was still working on the generator, etc. Again, we cannot recommend this hotel enough. If you are visiting Siem Reap, this is the place to stay. They also provide free evening tuk-tuk service to the popular Pub Street area and give you a small phone to call the hotel when you are ready for pick-up. Whatever you need while visiting Siem Reap, they will accommodate you.
Only two suggestions for improvement: WiFi reliability, and see if the neighboring restaurant can be made to keep the noise down at night.