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Heaven on Downtown LA

3.5 star property
Comfortable apartment with kitchen, near Grand Hope Park

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Heaven on Downtown LA

Photo gallery for Heaven on Downtown LA

Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms | Private kitchen
Terrace/patio
Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms
Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms | Living area
Front of property

Overview of Heaven on Downtown LA

7.8 out of 10 Good
7.8/10 Good

Property highlights

  • Kitchen
  • Refrigerator
  • Laundry facilities
  • Air conditioning
  • Restaurant
  • Lounge area
Map
W 11th St and S Hill St, Los Angeles, CA, 90028
Main amenities
  • 4 apartments
  • Housekeeping (on request)
  • Restaurants
  • Business centre
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Self-serve laundry
Feel at home
  • Kitchen
  • Private bathroom
  • Separate bedroom
  • Separate dining area
  • Living room
  • Premium TV channels

Space details

2 bedrooms, 2 bathrooms
90 sq m
    1 King Bed
    1 Queen Bed and 1 Double Sofa Bed

Room options

View all photos for Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms

Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms | Living area

Apartment, 2 Bedrooms, Non Smoking, 2 Bathrooms

  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

About this area

What's nearby

  • In Downtown Los Angeles
  • Crypto.com Arena - 10 min walk
  • L.A. Live - 11 min walk
  • Los Angeles Convention Center - 13 min walk
  • Microsoft Theater - 1 min drive
  • Walt Disney Concert Hall - 2 min drive
  • Banc of California Stadium - 4 min drive
  • Los Angeles Memorial Coliseum - 5 min drive
  • University of Southern California - 5 min drive
  • Echo Park Lake - 4 min drive
  • Dodger Stadium - 9 min drive

Getting around

  • Hawthorne, CA (HHR-Hawthorne Municipal) - 23 min drive
  • Long Beach, CA (LGB-Long Beach Municipal) - 27 min drive
  • Los Angeles Intl. (LAX) - 31 min drive
  • Burbank, CA (BUR-Hollywood Burbank) - 33 min drive
  • Los Angeles Cal State Station - 8 min drive
  • Glendale Transportation Center - 10 min drive
  • Los Angeles Union Station - 11 min drive
  • Pico Station - 10 min walk
  • Pershing Square Station - 15 min walk
  • 7th Street - Metro Center Station - 16 min walk

Restaurants

  • Pine & Crane DTLA - 5 min walk
  • Cabra LA - 2 min walk
  • Chipotle Mexican Grill - 3 min walk
  • Zinque - 5 min walk
  • Belasco Theater - 1 min walk
Map

About this property

Heaven on Downtown LA

This aparthotel puts you in a great location, within a 15-minute walk of Crypto.com Arena and Los Angeles Convention Center. Apartments feature kitchens, flat-screen TVs and premium bedding. The property is only a short walk to public transportation: Pico Station is 10 minutes away.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 4 PM until 7:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 23
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Hotel is not responsible for loss, damage or theft of cash, jewelry or othervaluables left unattended in guest rooms. Hotel is also not responsible forarticles/valuables left behind by guests and found after departure of theguest.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 23

Children

  • No cots (infant beds)

Property amenities

Parking and transport

  • Wheelchair-accessible parking available

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker

Dining

  • 1 restaurant

Bedrooms

  • 1 bedroom
  • Premium bedding

Bathrooms

  • 2 bathrooms
  • Combined shower/bath
  • Hairdryer
  • Free toiletries
  • Towels provided

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Flat-screen TV with premium channels

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Business centre
  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • 24-hour front desk

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Smoke detector

General

  • 4 rooms
  • Individually decorated
  • Individually furnished

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Cleaning fee: USD 115.00 per accommodation, per stay
  • Resort fee: 0.5 per cent of room rate
  • Resort fee inclusions:
    • Internet access (may be limited)
    • Laundry facilities

Optional extras

  • Late check-in between 7:00 PM and 5:00 AM can be arranged for an extra charge
  • Credit card charges are subject to an extra charge of 3.5 per cent

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-out is available.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards. Cash is not accepted.
State tax ID – 47-1324968
Please note: A 3.5% transaction fee will be added to credit card payments.
Property Registration Number 0002769068-0001-8

Also known as

Hollywood Sunset Furnished Apartments Apartment
Sunset Furnished Apartments Apartment
Hollywood Sunset Furnished Apartments
Sunset Furnished Apartments
Sunset Furnished Apartments Sleeps 5-6 Guests Apartment
Hollywood Sunset Furnished Apartments Sleeps 5-6 Guests
Sunset Furnished Apartments Sleeps 5-6 Guests
Sunset Furnished s Sleeps 56
Heaven On La Los Angeles
Heaven on Downtown LA Aparthotel
Heaven on Downtown LA Los Angeles
Heaven on Downtown LA Aparthotel Los Angeles

Frequently asked questions

Does Heaven on Downtown LA offer free cancellation for a full refund?
Yes, Heaven on Downtown LA does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Heaven on Downtown LA?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
What are the check-in and check-out times at this aparthotel?
You can check in from 4 PM - 7:00 PM. Check-out time is 11 AM. Contactless check-out is available.
What is there to do at Heaven on Downtown LA and nearby?
Recommended spots to visit include Grand Hope Park (6-min walk) and Grand Central Market (1 mi), along with OUE Skyspace LA (1 mi) and Walt Disney Concert Hall (1.3 mi).
Are there restaurants at or near this aparthotel?
Yes, there's an on-site restaurant.
Does Heaven on Downtown LA have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, a fridge and a microwave.
What's the area around Heaven on Downtown LA like?
Heaven on Downtown LA is a short 10-minute walk from Crypto.com Arena and 13 minutes' walk from Los Angeles Convention Center.

Reviews

7.8

Good

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Very good

4-night trip
Verified Expedia guest review

2/10 Poor

VERY NOISY - the property isn't advertised as being across the street and above an outdoor nightclub, but it is. On the first night we returned home exhausted to hear and feel the room vibrate from the club booming away across the street. It continued on throughout the night till 4am and then re-started for the cleaning up at 8am. The place is let by Pelican Residences (who aren't supposed to sub-let through Airbnb, we were asked not to enter through reception to avoid awkward questions). Pelican refused to allow us to cut short our booking without penalty. They offered to refund one of the three day booking if we left the apartment by 11am on the second day which we couldn't afford to do. Hotels.com promised to get us out of the agreement given the situation, we were on a family vacation and couldn't get any sleep. However, when Pelican refused to agree they simply gave up and offered no further help. The area is going through a massive regeneration programme so you should also be aware that the lorries rock up at 8am and throughout the day and sit below the apartment with their engines running and you have the workmen and heavy duty tools working on the sites right next to the residence. The apartment itself is spacious, clean and would have been lovely to stay in if it wasn't for the noise.
Angela, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

The whole check in and check out seemed illegal and very unprofessional
6-night family trip
Verified Expedia guest review

6/10 Good

It has great potential with some TLC
There are units in different buildings as we did not have a rooftop pool as expected, nor a view or sofabed as pictured. It was a futon style. Check in and check out was easy, but we learned that the toilets were being replaced the next day starting at 8am, not ideal wanting to sleep in on vacation. You are also responsible for personal items like electronics and passports so it caused us great anxiety leaving the unit. This was beyond their control, but we were not given the opportunity to cancel or price reduction. The unit had holes in the walls behind the bedroom doors, a broken bedside table in one, and one bathroom had grime, a gross showerhead, and dirty curtain. It is important to note that the bedrooms did not have room darkening blinds. The bedrooms do not get dark due to the pool and pathway lighting on all night and one pool light shines directly on the bed in 1 room making it challenging to sleep. (Photo taken at midnight) The key/fob did not work well on the elevator and it was difficult to get to the parkade. There was a guest guidebook in the room but it lacked information on how to use the thermostat or where to find the fitness center or business center. We could not find access to either. Pelican initiated follow-up with us the 1st day and indicated they would address these things quickly but not before our departure. Hopefully, they will. A box of laundry soap would be nice, and a security latch on the front door more secure at night.
David, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Bathrooms were dirty. Sink was clogged with hair. I had to clean it myself. Even after telling the person in charge they didn’t sent anybody to clean.
CHRISTIAN, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Donna, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Hollywood & Subset Furnished Apartments
This is the second time we have used a Pelican Residence. The location was excellent. However, the apartment and the attitude of Pelican Residences leaves a lot to be desired. They spend more time telling guests what they can be fined/evicted for than in caring about their comfort. Every e-mail they send contains warnings about noise, smoking, and losing the keys and what it will cost. The stove in the apartment looked like it had never been cleaned. There was no toaster, but they eventually provided one. There were no dish towels in the apartment but there was a dishwasher. One of the bedside tables was falling off the wall. The wattage/illumination used in all the lamps was so poor you couldn't read easily. There was no hot water in the morning on one of the days we stayed there. The worst problem concerns the limitation of one set of keys/garage fobs per apartment. That may be fine if there are only two occupants, but even that causes problems. The lack of extra keys/fobs means that everyone either has to do things together, or some folks simply have to remain in the apartment because once they leave, they can't get back in. That becomes a logistical nightmare for 2 or 3 but just about impossible if 5 or 6 people were staying together. There only was one T.V. set in the entire apartment. It was located in the living room, there were none in the bedrooms. The Spectrum T.V. service was annoying to use; however, the internet service was fine.
Arthur, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

3-night trip
Verified Orbitz guest review

10/10 Exceptional

Perfect in every way! Loved how clean it was, how they thought of everything to make our stay more comfortable and we couldn’t have been more pleased with our stay.
5-night family trip
Verified Orbitz guest review

6/10 Good

Nice apartment in good location.
Some of the furniture was worn & uncomfortable. The building was nice & conveniently located. Needed more than 1 key.
5-night trip
Verified Expedia guest review