Hotel Casa Real Celaya

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Overview of Hotel Casa Real Celaya

Hotel Casa Real Celaya

3.0 star property
3-star hotel in Celaya with restaurant and bar/lounge

6.9/10 Good

31 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
Map
Blvd Adolfo Lopez Mateos 1507 Pte, Renacimiento, Celaya, GTO, 38044
Main amenities
  • 88 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Room service
  • Business center
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Meeting room
  • Luggage storage
  • Tour/ticket assistance
For families
  • Children stay free
  • Private bathroom
  • Daily housekeeping
  • In-room climate control (air conditioning)
  • Flat-panel TV
  • Dry cleaning/laundry service
Cleaning & safety
  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Queretaro Intl. Airport (QRO) - 61 min drive

About this property

Hotel Casa Real Celaya

Enjoy your visit to Celaya with a stay at Hotel Casa Real Celaya. For a bite to eat, guests can check out Mokali, which serves breakfast, lunch, and dinner. There's also a bar/lounge, and rooms offer flat-screen TVs and room service.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 88 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 10:00 PM
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property doesn't offer after-hours check-in
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–noon
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Children stay free

What to do

  • Pool table

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Mokali - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of MXN 120 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of MXN 200 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and staff at the property wear personal protective equipment.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property accepts credit cards, debit cards and cash.

Also known as

Casa Real Celaya
Hotel Casa Real Celaya
Hotel Casa Real Celaya Hotel
Hotel Casa Real Celaya Celaya
Capital O Hotel Casa Real Celaya
Hotel Casa Real Celaya Hotel Celaya

Frequently asked questions

Overall score and ratings

6.9

Good

6.7/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.1/10

Property conditions & facilities

8/10 Very good

Miriam Ever, 2-night trip
Verified Hotels.com guest review

6/10 Good

La habitación a la que llegué olía tanto a caño que tuve que solicitar que me cambiarán a una más chica, sin ajuste en el costo total de la habitación. Al día siguiente, la habitación a la que me cambiaron también olía a caño. El agua caliente fue escasa
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Muy bien
Muy bien el personal atento igual en el restaurante y el bar con karaoke
uriel, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Instalaciones comodas y seguras. Buen hambirnte y limpieza.en cada habitación
2-night business trip
Verified Expedia guest review

2/10 Poor

Sin Agua caliente ni fría en mi estancia
Hola, eh enviado, mensajes y eh llamado, sin tener respuesta, en el hotel no había agua caliente, porque se descompuso la caldera, dijeron que en una hora quedaría y no fue así, volví a llamar y dijeron que en el transcurso de la noche llegaría o al día siguiente por la mañana, y peor al siguiente día ni agua fría ni agua caliente, ni el WC ni el lavabo, por lo que solicito un reembolso, por esta incomodidad, se le informo al personal quienes pedían disculpa constantemente, pero eso no resolvía la incomodidad
Miguel, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Solicito Reembolso, por no haber agua
Mal, no había agua caliente, , Recepción informo que estaban reparando la Caldera y que en cuestión de unos minutos se arreglaba, pasaron horas y volví a llamar y me informaron que más noche o mañana en la mañana y hoy Domingo se continúo sin Agua caliente, pero el colmo que hoy ya sin Agua caliente ni Agua fría, por lo que solicito, el Reembolso, aclaro que la persona de Recepción, pidió muchas veces disculpas, pero eso no me ayudó en Nada. Tuve que ir a hacerme con mi esposa a unos baños Publicos
Miguel Angel, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Precio beneficio bueno, en general buena atención en todo momento
2-night family trip
Verified Expedia guest review

6/10 Good

Gracias
El recepcionista muy amable, el precio muy accesible, las instalaciones podrían estar mejor
S, 1-night trip
Verified Hotels.com guest review

8/10 Very good

En general bien el hotel limpio aunque ya de algunos años
Rodolfo, 1-night trip
Verified Hotels.com guest review