Hyatt Centric Gran Via Madrid

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Overview of Hyatt Centric Gran Via Madrid

Hyatt Centric Gran Via Madrid

5.0 star property
Luxury hotel with 2 bars/lounges, near Gran Via Street

9.2/10 Superb

545 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Gran Via 31, Madrid, Madrid, 28013
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • 24-hour fitness center
  • 24-hour room service
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Front desk safe
  • Laundry service
For families
  • Private bathroom
  • Cable/satellite TV service
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Madrid Centro
  • Gran Via Street - 1 min walk
  • Puerta del Sol - 5 min walk
  • Plaza Mayor - 9 min walk
  • Royal Palace of Madrid - 12 min walk
  • El Retiro Park - 19 min walk
  • Prado Museum - 19 min walk
  • Puerta de Alcala - 3 min drive
  • Museo Nacional Centro de Arte Reina Sofia - 8 min drive
  • WiZink Center - 4 min drive
  • Las Ventas - 6 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 24 min drive
  • Madrid Recoletos Station - 17 min walk
  • Madrid Principe Pio Station - 21 min walk
  • Madrid (XOC-Atocha Train Station) - 27 min walk
  • Gran Via Station - 2 min walk
  • Callao Station - 2 min walk
  • Santo Domingo Station - 5 min walk

About this property

Hyatt Centric Gran Via Madrid

5-star luxury hotel near Gran Via Street
A short walk from Puerta del Sol and Plaza Mayor, Hyatt Centric Gran Via Madrid provides a terrace, a garden, and dry cleaning/laundry services. The onsite restaurant, Hielo y Carbon, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 bars and a 24-hour gym.
Additional perks include:
  • Buffet breakfast (surcharge), an elevator, and a porter/bellhop
  • A 24-hour front desk, multilingual staff, and tour/ticket assistance
  • Smoke-free premises, laundry services, and luggage storage
  • Guest reviews speak highly of the central location
Room features
All guestrooms at Hyatt Centric Gran Via Madrid have comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning. Guest reviews speak positively of the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and hair dryers
  • 55-inch TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks


English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 159 rooms
  • Arranged over 10 floors


  • Check-in time from 3:00 PM - noon
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • Pets stay free
  • Service animals welcome
  • Food and water bowls available


  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Working away

  • Business center
  • Meeting rooms
  • Conference space (2121 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance


  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 55-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone


  • Daily housekeeping
  • In-room safe

Special features


Hielo y Carbon - This restaurant specializes in international cuisine.
Via Fantastica - Onsite rooftop bar.
Ondas Bar - Onsite lobby lounge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 20 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and GBAC STAR (Hyatt).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Hotel
Hyatt Centric Gran Via
Hyatt Centric Gran Via Madrid Hotel
Hyatt Centric Gran Via Madrid Madrid
Hyatt Centric Gran Via Madrid Hotel Madrid

Frequently asked questions

Does Hyatt Centric Gran Via Madrid offer free cancellation for a full refund?
Yes, Hyatt Centric Gran Via Madrid does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt Centric Gran Via Madrid?
As of 26 September 2022, prices found for a 1-night stay for 2 adults at Hyatt Centric Gran Via Madrid on 24 October 2022 start from NZ$486, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt Centric Gran Via Madrid?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hyatt Centric Gran Via Madrid?
Yes, pets stay free. Food and water bowls are available.
Is parking offered on site at Hyatt Centric Gran Via Madrid?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Hyatt Centric Gran Via Madrid?
You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an onsite casino at Hyatt Centric Gran Via Madrid?
No, this hotel doesn't have a casino, but Casino Gran Via (3-min walk) and Casino de Madrid (7-min walk) are both nearby.
What is there to do at Hyatt Centric Gran Via Madrid and nearby?
Hyatt Centric Gran Via Madrid has 2 bars and a 24-hour fitness center, as well as a garden.
Are there restaurants at or near Hyatt Centric Gran Via Madrid?
Yes, Hielo y Carbon offers international cuisine. Nearby restaurants include Rodilla (3-min walk), Pizza Al Cuadrado (3-min walk), and 100 Montaditos (3-min walk).
What's the area around Hyatt Centric Gran Via Madrid like?
Hyatt Centric Gran Via Madrid is a short 2-minute walk from Gran Via Station and 5 minutes' walk from Puerta del Sol. Travelers say the local area is very central perfect for shopping.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Excellent location. Great amenities. Room is clean. The room service is awesome. Towel and sheets are clean. Roof top.
Aryham, 2-night family trip
Verified guest review

2/10 Poor

Robert, 3-night trip
Verified guest review

10/10 Exceptional

Awesome location with friendly staff!
We loved it! Perfect location and lots to do nearby. We arrived after an overnight flight and were pleased that they had our room ready early. The breakfast is awesome - experiment will like it!
Christine, 3-night family trip
Verified guest review

10/10 Exceptional

Great hotel in a great location.
Fantastic service, location and comfort. A grand hotel with multiple updates features.
Kirill, 1-night trip
Verified guest review

10/10 Exceptional

Great hotel
Fantastic great location
NASSER, 5-night trip
Verified guest review

10/10 Exceptional

SALVADOR, 2-night trip
Verified guest review

10/10 Exceptional

David Mayer, 6-night trip
Verified guest review

6/10 Good

5-night trip
Verified guest review

8/10 Very good

SALVADOR, 3-night trip
Verified guest review

10/10 Exceptional

Jose, 7-night trip
Verified guest review