Hyde Resort & Residences
- Free WiFi
The elevators were down and it took over 40 minutes in a packed elevator during a…
Absolutely the worst stay of any place that I've ever done in my life. Front desk service…
Hyde Resort & Residences
from NZ$748- Suite, 1 King Bed, Ocean View
- Suite, 1 King Bed, Oceanfront
- Two Queen Suite Ocean View
- Suite, 2 Bedrooms, Oceanfront
- Room, 2 Bedrooms, Ocean View
- Suite, 2 Bedrooms, Ocean View
- Room, 3 Bedrooms, Oceanfront
- Room, 3 Bedrooms, Ocean View
- Four Bedroom Suite Oceanfront
- Suite, 2 Bedrooms, Ocean View
- Suite, 2 Bedrooms, Ocean View
- Suite, 2 Bedrooms, Ocean View (Roll In Shower)
- Penthouse, 1 King Bed, Ocean View
- Penthouse, 2 Bedrooms, Ocean View
- Suite, 1 King Bed, Partial Ocean View
The manager
Speaks: English, Spanish.
FAQs for Hyde Resort & Residences
Does Hyde Resort & Residences offer free cancellation for a full refund? Yes, Hyde Resort & Residences does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Hyde Resort & Residences? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Hyde Resort & Residences? Yes. Valet parking costs USD 28.00 per night. Onsite parking options include a garage. Is there a pool at Hyde Resort & Residences? Yes, there are 2 outdoor pools. Are pets allowed at Hyde Resort & Residences? Sorry, pets aren't allowed, but service animals are welcome. What are the check-in and check-out times at Hyde Resort & Residences? You can check in from 4:00 PM - midnight. There's a charge of USD 50 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available. Are there restaurants at or near Hyde Resort & Residences? Yes, there's an onsite restaurant. The dining venue will be unavailable from March 1 2021 to June 1 2021 (dates subject to change). Nearby restaurants include The Cafe (8-min walk), Nando (8-min walk), and Padrino's Cuban Cuisine (8-min walk). What is there to do at Hyde Resort & Residences and nearby? Hyde Resort & Residences has 2 outdoor pools and a spa, as well as a 24-hour fitness center.
Recent reviews
Good 6.8 From 948 reviews
The photos online of the property do not look anything like what it is! This place is rundown, filthy, and smells like urine. The pools were all overrun by children splashing and screaming/crying the entire time! The elevators took an average of 10 minutes to go up or down, with everyone packed in like sardines (even with Covid) because no one wanted to wait another 10 minutes! Tried to call front desk over and over and no one ever answered and then when prompted to leave a message, it said mailbox full!! Very dissatisfied that Hotels.com would post these pictures to sell rooms, when no one would stay there had they known the real conditions of the place! Everyone there that we spoke to was complaining as well! DO NOT RECOMMEND AT ALL!
The resort is extremely amazing, the only downside is the lack of customer service at the front desk and wait. Overall, we will be back.
The property and the room was fine but the elevators services the entire 41 floors and it was booked to capacity. We were on the 19th floor..it was bananas!!
The rooms were filthy. The lines for the elevator and the front desk were ridiculous. The beach bar was pathetic. No menus no signs not stock! You had to wait a very long time for any kind of service. I felt like I spent the majority of my time waiting in line!
The worst experience I ever had. Don’t know how are people still going there. Never coming back. Elevators were never available. They knock my door at 10.00am to kick me out. No towels in the pool. They ran out! A pretty place and awfull service.
Valet and elevator wait was unexceptable. The location view and rooms were excellent.
Had to clean the room when we first arrived!! Rooms are nice but not maintained at all!!! Floors were dirty, sticky, and haven’t been cleaned in months. Shower had mildew, sand and hair in it. Front desk avoided us. We had to go buy Clorox, mop and broom to clean ourselves. Only reason we stayed was because we prepaid for the week and the front desk would not refund. They rationed toilet paper and towels. Blood staines on floor and walls. Found New Years Graffiti from 2018 when we swept and mopped (Its 2021). Could be nice hotels with better management and maintenance. Will avoid staying here again.
Valet Parking is a complete disaster
My check in was at 4pm i got there at 3:30pm the room wasn't ready till 5:50pm The worst experience I have ever had.
The hotel was beautiful, bur could not get the front desk to answer the phone. The service was not the best!