Comfort Hotel Astana

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Overview of Comfort Hotel Astana

Comfort Hotel Astana

4.0 star property
4-star hotel in Nur-Sultan with spa and restaurant

8.6/10 Fabulous

29 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air conditioning
The price is $73
Price available on 24/07/2022
Map
Kosmonavtov 60, Nur-Sultan, 010000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness center
  • Steam room
  • 24-hour room service
  • Conference center
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Palace of Peace and Reconciliation - 9 min drive
  • The US Embassy and the Consulate in Kazakhstan - 14 min drive
  • EXPO 2017 - 20 min drive

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 26 min drive
  • Astana Railway Station - 20 min drive
  • Airport shuttle (surcharge)

About this property

Comfort Hotel Astana

Comfort Hotel Astana offers an airport shuttle (available 24 hours) for KZT 6000 per vehicle one-way. You can visit the spa to indulge in deep-tissue massages, body wraps, or mani/pedis, and international cuisine is served at Edezza, which is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a fitness center, and a steam room. Fellow travelers say good things about the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 105 rooms

Arriving/Leaving

  • Check-in time from 1 PM - 5:30 AM
  • Minimum check-in age - 18
  • Check-out time is 12:30 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service

Taking the kids

  • Children stay free

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • Full-service spa
  • Steam room

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages spoken

  • Chinese (Mandarin)
  • English
  • German
  • Polish
  • Russian
  • Turkish

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Minibar
  • Bathrobes and slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sultan Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Edezza - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 5500 for adults and KZT 5500 for children (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 6000 per vehicle (one-way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for KZT 8000.0 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have elevators.

This property accepts credit cards and cash.

Also known as

Nur-Sultan Comfort Hotel Astana Hotel
Comfort Hotel Astana Hotel
Comfort Hotel Astana Nur-Sultan
Comfort Hotel Astana Hotel Nur-Sultan
Comfort Hotel Astana Nur-Sultan
Nur-Sultan Comfort Hotel Astana Hotel
Hotel Comfort Hotel Astana
Comfort Astana Nur-Sultan
Comfort Astana
Hotel Comfort Hotel Astana Nur-Sultan
Comfort Hotel Astana Nur-Sultan
Comfort Astana Nur-Sultan
Hotel Comfort Hotel Astana Nur-Sultan
Comfort Astana
Hotel Comfort Hotel Astana
Comfort Hotel Astana Nur-Sultan
Comfort Astana Nur-Sultan
Hotel Comfort Hotel Astana Nur-Sultan
Nur-Sultan Comfort Hotel Astana Hotel
Comfort Astana
Hotel Comfort Hotel Astana
Comfort Astana Nur Sultan

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

9.0/10

Staff & service

7.3/10

Amenities

8.4/10

Property conditions & facilities

8.7/10

Eco-friendliness

10/10 Exceptional

The staff were superb also the service ... Every effort was made to help in any way possible from ordering taxi's to asking directions or helping with 'Checking in' and printing boarding passes etc ... The staff were an absolute credit to the Hotel !!
4-night trip with friends
Verified Expedia guest review

8/10 Very good

Location truly 4 star the Lobby is Great the staff are friendly and helpful
2-night trip
Verified Expedia guest review

10/10 Exceptional

Thierry, 1-night trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Expedia guest review

10/10 Exceptional

Comfort Hotel is a low-rise away from Astana city center about 2 blocks from a main thoroughfare and walking distance from banks, restaurants, fast food, a park and convenience shops. The #70 bus stop is 2 blocks away and it goes back to city center. The staff is young, attractive and helpful. English is a little spotty but that did not affect the service at all. A pleasant international clientele. Good WiFi and free internet. Comfort Hotel is spotlessly clean. It appears to have had recent renovations. The decor is Euro contemporary and everything works. The beds are comfortable. If you want the linens changed or extra towels just ask. Only complaint is that the air conditioning could not be set as cool as I like it (hot flashes) but most people probably wouldn't mind. The exercise room was well equipped. The rooms are a bit small for a double twin but fine for a single king. There are English language channels available on the TV. The breakfast is ample with a nicely presented spread of hot dishes and beautifully arranged sliced fruits and veggie canapes. Eggs always availabe, sausage and cheeses. Extensive selection of breads, hot/ cold cereal, tea and a serve yourself coffee/espresso-maker. Comfort Hotel is a very good place from which to explore Astana without having to stay in the business center. In a city with kind of a theme park vibe (Epcot Center?), it feels normal. We would be happy to stay there again.
Mimi, 4-night trip
Verified Orbitz guest review

6/10 Good

Was very central in Astana. Very large breakfast buffet. Staff was nice. For the price it was good. My only complaints are that I requested early check in on my reservation and upon arrival they tried to charge me a whole night to check in early. But their whole night price was double what i paid per night on here. Also, the way the bathroom walls were designed there was quite a bit of mold on the wall facing the bed. I dealt with it but it was noticeable. Also they have smart tvs which would be great but the wifi isnt strong enough to use. Was good enough to scroll through Facebook but couldnt support streaming Netflix.
6-night trip
Verified Expedia guest review

10/10 Exceptional

Jon, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel
My lovely spot in Astana, I don’t know why Comfort Hotel have low rate on Expedia.com this hotel is really great I love it super quite, clean, staff is great smiling always and they do the best to help you. Breakfast as 5 stars hotel. I highly recommend it, I will be back and back and back.....
Mohamad, 2-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel with great service
The front desk personnel were very friendly and helpful. I just wish there were more restaurants within close walking distance. There were bus stops nearby, but taking buses was a challenge for me, since I do not speak Russian or Kazakh. The breakfast buffets were very nice.
Kenneth, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Great value hotel, only downside was the breakfast
Good value hotel in a good area (for me anyway) Good staff and service Breakfast needs some work
Verified Hotels.com guest review