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Maro Hotel

3-star hotel with restaurant, near Thang Long Water Puppet Theatre

  • Free WiFi
From
NZ$122

Image gallery

  • Hotel Entrance
  • Hotel Entrance
  • Deluxe Double Room - Bathroom
  • Family Condo, 1 Bedroom, Smoking, City View - Bathroom
  • Hotel Entrance
Hotel Entrance. Image 1 of 80.
1 / 80Hotel Entrance
8.2.Very good.
  • I have been penalty for 500,000 for smoking inside my rooms toilet. They should inform me…

    Dec 27, 2019

  • friendly staffs, great location very helpful if ask for opinion on where to shop or day…

    Oct 18, 2019

See all 15 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 20 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Business center
  • Airport shuttle
  • Childcare

For families

  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 2 min walk
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old City Gate - 9 min walk
  • Hanoi Opera House - 16 min walk
  • Ho Chi Minh Mausoleum - 30 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room
  • Deluxe Twin Room
  • Family Room
  • Suite, City View
  • Family Condo, 1 Bedroom, Smoking, City View

Location

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 2 min walk
  • Hoan Kiem Lake - 3 min walk

What’s around

Landmarks

  • In Hoan Kiem
  • Thang Long Water Puppet Theatre - 2 min walk
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old City Gate - 9 min walk
  • Hanoi Opera House - 16 min walk
  • Ho Chi Minh Mausoleum - 30 min walk
  • Ngoc Son Temple - 4 min walk
  • St. Joseph's Cathedral - 9 min walk
  • Dong Xuan Market - 12 min walk
  • Hoa Lo Prison Museum - 15 min walk
  • Imperial Citadel of Thang Long - 24 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 37 min drive
  • Hanoi Long Bien Station - 13 min walk
  • Hanoi Railway Station - 23 min walk
  • Hanoi Van Dien Station - 10 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 20 rooms

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Year Built - 2016
  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Slippers

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Maro Hotel Hanoi
  • Maro Hanoi
  • Maro Hotel Hotel
  • Maro Hotel Hanoi
  • Maro Hotel Hotel Hanoi

Optional extras

Rollaway beds are available for VND 350000 per night

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 470000 per vehicle (one way)

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Guests are provided with hand sanitizer.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Maro Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Sorry, pets aren't allowed.
  • You can check in starting at 2:00 PM. Check-out time is noon.
  • Yes, there's an onsite restaurant. Nearby restaurants include The Note Coffee (3-min walk), Aubergine Cafe (3-min walk), and Tandoor Indian Cuisine (3-min walk).
  • Yes, an airport shuttle is available. The charge is VND 470000 per vehicle one way.
8.2.Very good.
  • 6.0.Good

    Super small rooms with no windows.

    Nestan, 1 night business trip, Aug 9, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    I like the location , the hotel was clean and family room is bigger than I expected for a small hotel. Staff pretty awesome very helpful. What I didn’t like is they put a bowl of candy sweet on the front desk ,so my kid would love to take it each time we went down LOL 😁 just for a laugh! Thank you MARO !!!

    4 night family trip, May 29, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location. Fantastic staff. Clean. Great and quick services such as laundry, shopping advice, etc. I'll definitely return there.

    2 night trip, Jan 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    A Hidden Gem in the Heart of Old Quarter

    WOW! Wish we had booked this place on the front end of our trip in Hanoi! We only stumbled across it because the end of our trip our previous hotel was booked. Lucky for us! This place is situated perfectly in the Old Quarter with a close walk to everything. It's down the by lake plaza so off the main roads, which was nice since we didn't have to march through the crowded and noisy streets to get to this area. We booked the family room which did not face the road so it was very quiet. The room was quite large with a kitchenette and sitting area as well. Very comfortable for our family of three. I will go back here for sure if we visit Hanoi again in the future. The staff was friendly and helpful as well. Thank you Maro Hotel! We really enjoyed our stay with you.

    Christopher, 1 night family trip, Dec 30, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff are friendly and helpful but the room a bit small.

    Cheng Ming, 1 night romance trip, Nov 15, 2018

    Verified Hotels.com guest review

  • 6.0.Good

    Nej, tyvärr.

    Rummet var väsentligt mindre än vad bilderna visar. Ingen plats för två öppna resväskor. Ena sidan av sängen hade varken nattduksbord eller hylla att lägga saker på. Stenhård säng och enorm kudde. Jag tog en handduk till kudde. Frukosten hade inga pålägg förutom margarin och sylt. Utöver det, endast ägg, frukt, nudelsoppa. Fruktansvärt lyhört, och stojigt på morgnarna. Rekommenderas inte, trots mycket vänlig personal.

    5 night trip, Dec 19, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    갠츈갠츈핳...

    룸크기는 작음 하지만 관광시설이 근처에있어서 여행하기 편함 (가격대비 룸은 상당히 작은편에 속함)

    hyekyung, 1 night business trip, Mar 5, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    2泊しました。 1泊目深夜着で、部屋に入ると暖房がつきませんでした。スタッフに言うと部屋に来てくれましたがスイッチがつかないと「寒くないからつかない」と言われたので気温9度でさむかったのですが仕方なくその日は過ごしました。もちろん寒すぎて一睡もできませんでした。しかし、次の日はロビーも朝食会場もしっかり暖房はついていました。 私は寒い思いをして我慢したのにあまりに酷い対応だと思います。 2日目にスタッフに再度暖房がつかない旨を言い、再度対応してもらいました。 しかし、まだ暖房がつかない状態にもかかわらず何度も「OK!」と言って部屋を出ていこうとしたので、かなり食い下がってエアコンをどうにかする様にお願いしました。 30分ぐらいしてやっと着くようになりましたが、なんどもしつこい位言ったりしないと誠実な対応をしてもらえないし、嘘をつかれて放置されます。冬のハノイで暖房なしは相当つらいです。 あと、対応の際、私のベッドの上にすわったり、裸足でのったりされてとてもいやでした。 寝る場所に、裸足で乗るのは不潔だと思います。

    a12584, 2 night trip, Dec 27, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    3 night family trip, Jun 5, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    chua, 1 night romance trip, May 24, 2019

    Verified Hotels.com guest review

See all 15 reviews