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All properties in Akumal, Quintana Roo, Mexico
1 room, 2 adults

Cenote Balam-Ha

3.5-star3.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Dry cleaning/laundry service
  • Free self parking
  • Free WiFi
Carretera Federal Km 256, Rancho San Martin Villas Balam Ha, Akumal, QROO, 77776, Mexico

Riverfront cabin within easy reach of Yal-ku Lagoon
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Dry cleaning/laundry service
    • Free self parking
    • Free WiFi

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Private Cenote was magnificent! Owners were delightful!Feb 24, 2021
  • I've just come back from 4 months in Mexico, staying mostly around the Akumal area. Tulum…Feb 19, 2021

Cenote Balam-Ha

  • Design Suite, 1 Bedroom, Patio, Park View
  • Panoramic Bungalow, 2 Bedrooms, Lake View, Lakeside
  • Family Apartment, 1 Bedroom, Garden View, Garden Area
  • Family Apartment, 2 Bedrooms, Garden View, Garden Area
  • Design Villa, 4 Bedrooms, Garden View, Garden Area
  • Design Cabin, 2 Bedrooms, Terrace, Garden Area

What’s around Cenote Balam-Ha


  • On the boardwalk
  • Hekab Be Biblioteca - 2.9 mi / 4.7 km
  • Akumal Beach - 3.4 mi / 5.5 km
  • Half Moon Bay - 4.5 mi / 7.2 km
  • Yal-ku Lagoon - 4.8 mi / 7.7 km
  • Riviera Maya Golf Club - 5 mi / 8 km
  • Xpu-ha Beach - 9.2 mi / 14.7 km
  • Xel-Há Park - 9.2 mi / 14.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 87 min drive

At a glance

Key facts


  • 16 cabins


  • Check-in time ends at anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
There is no front desk at this property. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)

  • Babysitting/childcare*


  • Pets stay free


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free onsite self parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

The manager

The manager

Speaks: English, French, Italian, Portuguese, Russian, Spanish.

At the property

Food and drink
  • Barbecue grills
Things to do
  • Lazy river
  • Spa services on site
  • Ecotours on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Windsurfing nearby
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Number of buildings/towers - 6
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
Languages Spoken
  • English
  • French
  • Italian
  • Portuguese
  • Russian
  • Spanish

In the cabin

Home comforts
  • Ceiling fan
Stay connected
  • Free WiFi
  • Daily housekeeping
  • In-room safe (laptop compatible)

Cenote Balam-Ha’s small print

Also known as

  • Cenote Balam-Ha Cabin Akumal
  • Cenote Balam-Ha Cabin
  • Cenote Balam-Ha Akumal
  • Cenote Balam Ha
  • Cenote Balam-Ha Cabin
  • Cenote Balam-Ha Akumal
  • Cenote Balam-Ha Cabin Akumal


Hot springs access available from 8:00 AM to 6:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned, and disinfectant is used to clean the property.

Contactless check-out is available.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Cenote Balam-Ha

  • Does Cenote Balam-Ha offer free cancellation for a full refund?
    Yes, Cenote Balam-Ha does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Cenote Balam-Ha?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at Cenote Balam-Ha?
    Yes, there's free self parking.
  • Are pets allowed at Cenote Balam-Ha?
    Yes, pets are welcome.
  • What are the check-in and check-out times at Cenote Balam-Ha?
    Check-in ends–anytime. Check-out time is 11 AM. Contactless check-out is available.
  • Are there restaurants at or near Cenote Balam-Ha?
    Yes. Nearby restaurants include Cosme's Taqueria (2.8 mi), Tequilaville (2.8 mi), and El Ultima Maya (2.8 mi).
  • What is there to do at Cenote Balam-Ha and nearby?
    Have fun with nearby activities like boat tours, kayaking, and scuba diving. Additional recreation onsite includes ecotours and hot springs. Enjoy amenities like a lazy river, a picnic area, and a garden.

Recent reviews

Exceptional 9.6 From 21 reviews

Exceptional 10.0
What a wonderful stay
After spending a few days at a so-so all inclusive, we decided to try something different... and boy, howdy, we got DIFFERENT! What a wonderful place to stay. While we did not take a dip in the cenote, we certainly felt it's sway. We only regret that our visit did not coincide with the blooming of the thousands of orchids present on the property. Franko was a sweetheart, ensuring our immediate needs were met and we enjoyed exploring the property as well as the nearby restaraunts and shoppes. The only thing that could have made it a bit more perfect would be the availability of enough hot water for two showers, but, hey... it's the jungle after all. If I weren't reviewing by laptop, I would include photos of the scenery, toucans and our lovely, well appointed room. Warning: If you MUST have air conditioning, this is not the type of property for you. But with windows open and fans on, we slept comfortably with the sounds of the rain on the roof and occasional monkey cry.
Kathryn, us2 night trip
Exceptional 10.0
The photos don’t do this place justice, you have to experience it yourself. We stayed in the Palapa and it was wonderful! The cenote on the property was beautiful and refreshing! We stayed in March and the weather was amazing, not too hot. I brought bug spray and it worked just fine for the mosquitoes. Jorge and Marie provide hand soap, shampoo, conditioner and body wash. Beach towels and regular towels plus an assortment of oils and spices
us2 night trip
Exceptional 10.0
Beautiful Cenote near the room. Rooms in the middle of the jungle, all equipment you need. Great service and attention.
Taina, us3 night family trip
Exceptional 10.0
A unique nature experience, a very special place, filled with personal touch. The cenote is wonderful and the trail around it is well mantained. The palapa allows you to enjoy nature and observe animals, whilst comfortably sitting in one of the two living rooms. Very attentive hosts, rapidly responding to requests or minor maintenance isue, which are normal in the forest. Highly recommend for people wanting to live someplace different.
ca2 night family trip
Exceptional 10.0
It is a magical place. The owners are very hospitable. The villa is specious and full of art. The water of the Cenote is magnificent. Thank you very much! We are planning to come to your place again. Kindly, Anton and Eugenia
Eugenia, ca6 night family trip
Exceptional 10.0
Stunning property with an amazing one of a kind atmosphere. Beautiful lodging with wonderful and artistic sense for design and detail in a embedded in a natural paradise.
us2 night romance trip
Exceptional 10.0
This is one of the best experiences you will ever have. The spot is unique and Franco and his team will make your stay unforgettable.
Ernesto, ie2 night trip with friends
Exceptional 10.0
As many have written before, this is a beautiful place, quiet and peaceful.. the Cenotes are great. The accommodation is very comfortable and has some beautiful Mexican folk art items decorating it. The owners and the staff are super friendly. I highly recommend staying here. Arrive by car and bring bug repellent. You will love it here
gb3 night romance trip
Exceptional 10.0
Such a nice relaxing place with kind and thoughtful hosts. The cenotes are beautiful and not too cold. Youll need your own car! We took a taxi from the airport, and had to get rides from the property managers. They were very nice, but you should bring a car. It's further down the dirt road than you might think
us3 night family trip
Exceptional 10.0
Franco and Maria are great hosts and the place is truly relaxing and beautiful. Tucans and monkeys in the trees, a crystal clear cenote, and clean comfortable rooms. If you are in the area, make sure to spend a couple of days here.
us2 night family trip

Cenote Balam-Ha