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Pelicanstay at Auckland Viaduct Harbour

Photo gallery for Pelicanstay at Auckland Viaduct Harbour

Flat-screen TV
2 bedrooms, desk, iron/ironing board, free WiFi
In-room dining
Flat-screen TV

Overview of Pelicanstay at Auckland Viaduct Harbour

Entire apartment

Pelicanstay at Auckland Viaduct Harbour

4-star property
Upmarket Auckland apartments with kitchens

6.8/10 Good

10 verified guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Laundry facilities
  • Lounge area
99 Customs Street West, Auckland, 1010

Room options

About this area

What's nearby

  • In Auckland Central Business District
  • Auckland Ferry Terminal - 2 min drive
  • Sky Tower - 8 min drive

Getting around

  • Auckland (AKL-Auckland Intl.) - 29 min drive
  • Auckland Remuera Station - 6 min drive
  • Auckland Mt Eden Station - 6 min drive
  • Auckland Britomart Station - 7 min walk


  • Dr Rudi's Rooftop Brewing Co - 2 min walk
  • Danny Doolan's - 3 min walk
  • Beast & Butterflies - 3 min walk
  • Pride & Joy - 3 min walk
  • Gourmet Burger & Brew Kitchen - 3 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Pelicanstay at Auckland Viaduct Harbour

Enjoy your visit to Auckland with a stay at Pelicanstay at Auckland Viaduct Harbour. Apartments feature bonuses such as kitchens and washers/dryers, along with flat-screen TVs and free WiFi. Fellow travellers like the comfortable beds and location.



At a glance


  • Check-in time from 3 PM until 9 PM
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • No cots (infant beds)


  • Pets not allowed

Property amenities


  • Free WiFi

Parking and transport

  • Self parking on site (NZD 25.00 per day)


  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Electric kettle
  • Cookware/dishes/utensils
  • Coffee/tea maker


  • Combined shower/bath
  • Free toiletries
  • Hairdryer

Living spaces

  • Dining room
  • Sitting area


  • Flat-screen TV with cable service


  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating


  • No pets allowed


  • Lift
  • Designated smoking areas

Services and conveniences

  • Iron/ironing board
  • 24-hour front desk
  • No housekeeping

Location highlights

  • In the business district


  • 5 rooms

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Cleaning fee: NZD 105 per accommodation, per stay

Optional extras

  • Late check-in between 9 PM and midnight can be arranged for an extra charge of NZD 25
  • Credit card charges are subject to an extra charge of 3.5 per cent


  • Self-parking costs NZD 25.00 per day


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property accepts credit cards. Cash is not accepted.

Also known as

Furnished Suites Auckland Waterfront Apartment
Furnished Suites Waterfront Apartment
Furnished Suites Auckland Waterfront
Furnished Suites Auckland Waterfront Apartment
Furnished Suites Auckland Waterfront
Furnished Suites Waterfront
Apartment Furnished Suites in Auckland Waterfront Auckland
Auckland Furnished Suites in Auckland Waterfront Apartment
Apartment Furnished Suites in Auckland Waterfront
Furnished Suites in Auckland Waterfront Auckland
Furnished Suites Waterfront Apartment
Pelicanstay at Auckland Viaduct Harbour Auckland
Pelicanstay at Auckland Viaduct Harbour Apartment
Pelicanstay at Auckland Viaduct Harbour Apartment Auckland

Frequently asked questions

Does Pelicanstay at Auckland Viaduct Harbour offer free cancellation for a full refund?
Yes, Pelicanstay at Auckland Viaduct Harbour does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Pelicanstay at Auckland Viaduct Harbour?
Sorry, pets aren't allowed.
Is parking offered on site at Pelicanstay at Auckland Viaduct Harbour?
Yes. Self-parking costs NZD 25.00 per day.
What are the check-in and check-out times at Pelicanstay at Auckland Viaduct Harbour?
You can check in from 3 PM - 9 PM. Check-out time is 11 AM.
Are there restaurants at or near Pelicanstay at Auckland Viaduct Harbour?
Yes. Nearby restaurants include Gourmet Burger & Brew Kitchen (3-min walk), White + Wong's (4-min walk) and Fish & Ships (4-min walk).
Does Pelicanstay at Auckland Viaduct Harbour have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, cookware and a fridge.
What's the area around Pelicanstay at Auckland Viaduct Harbour like?
Pelicanstay at Auckland Viaduct Harbour is a short 7-minute walk from Auckland Britomart Station and 3 minutes' walk from Viaduct Harbour. Travellers say that this apartment is in a good location.







Staff & service


Property conditions & facilities


2/10 Poor

Warning. You are booking wth Pelican Stays.
Dreadful. Two days before arrived received an email wanting me to go onto an app for “verification” and enter my photo, photo of my passport, personal and credit card details. To get a ( single) key to the apartment I had to first go to an unrelated building Heritage Tours to meet a woman with no ID who did not introduce herself. She gave me a long document to sign but said just sign it. she also gave me a blank credit card page and said sign and date it “I’ll fill in the rest later”. I wrote across it no more charges and got her to sign it. She took a photo of me and of my passport ( I thought she was just looking at it- should have got her to delete it from her phone). we then had to make our way to the property. We opened the door onto the balcony and the lock fell off- it had just been sitting there- clearly not worked for ages. We had no security. the apartment 1Q was at the level of the umbrellas of restaurants below. There were nightclubs with DEAFENING sound that went until 4.00am. This stay has been a nightmare and there is still some woman out there with my passport on her mobile phone. The property should be removed from the hotel website. Book at your own peril!!!!!!
Kerryn, 3-night romance trip
Verified guest review

8/10 Very good

View was superb
Great location was close to all the places I wanted to see. A few broken chairs and outside chairs were very tied plus no tea or coffee provided - however the view made up for the issues.
Kylie, 3-night family trip
Verified guest review

10/10 Exceptional

We loved the location the apartment was fantastic the only issue we had was the fold out bed was broken so we just used the mattress by itself on pillows wonderful setting I have recommended the apartment to 3 other friends
Lyn, 3-night trip
Verified Wotif guest review

10/10 Exceptional

Fantastic location and beautiful apartment.
The views over the marina and harbour were fantastic. The apartment had everything you needed and was excellent. It had more to offer than what was in the description. Daisy was amazing and very helpful. We thoroughly enjoyed our stay and will definitely book this again. Thank you.
Sandy, 2-night trip
Verified Wotif guest review

10/10 Exceptional

Spacious and close to everything.
Over all excellent experience, making a wonderful holiday.
4-night trip
Verified Wotif guest review

6/10 Good

Modern and great location
While the accomodation and facilities were what we expected, I am very disappointed with how the booking was handled. There was a $250 deposit that was to be paid at check in. This was charged on the same day as the booking. I only noticed it when I saw my credit card had been charged for the deposit along with the fee for the accomodation. When I called, I was informed that this was the deposit that would be refunded when we checked out. We checked out on the 19th of April and at this morning the deposit has not been returned despite being informed by the company that the refund had been approved and was being processed. I am used to a hold being placed to cover a deposit on my credit card but this is the first time I was actually charged for it at the time of booking.
Asantha, 2-night trip
Verified Wotif guest review

6/10 Good

Auckland Vuaduct - Not a Hotel
Ok firstly, this is not a Hotel. It seemed to be privately owned. I was contacted by someone by email a couple of days before outlining the details of the Unit including cleaning, parking, wifi & key arrangements. It gave both a NZ number to ring along with what seemed like a US number to text along with an email address that didn’t seem to relate to anything Auckland. On the way to the departure airport I received a text asking when I would arrive and on arriva three calls from a number in the Netherlands. I answered the fourth of these and someone hard to understand wanted to know what time I was arriving. After waiting outside for about 15 minutes a random person arrived with keys and showed us to our room. The photos online were quite misleading both in terms of the size of kitchen and lounge as well as the view of the Marina/Harbour space. The Unit was comfortable if a little dated with damage to the carpet and lighting. Despite the cloak & dagger strange check in process which had us quite concerned the overal location near the Viaduct shops and restaurants was good. For $2050NZD 5 nights was expensive for the experience.
D-Dog, 5-night trip
Verified Wotif guest review

2/10 Poor

Beware, these guys are dodgy!
Listed room rate was $149 (NZD) for the night. In fine print, there's an additional charge $100 for cleaning, but of course you don't read that. Why not list the room rate as $249?? A company called 'Pelican Stay' charged my card $499 two days before the stay. BTW, there's no mention of 'Pelican Stay' on Expedia. Standard procedure for hotels is to take a hold on your card, but only charge the full amount after your stay. These guys charge your card the full amount plus a 'deposit'. On the day of check-in, I was contacted by a woman (the call was from overseas I think) telling me I needed to meet a guy outside the property by 2.45pm, because their guy is leaving the area by 3pm. So I left my client meetings to meet him. He was fine, although I asked about the $499 they took from my card and when I'd get a refund etc, and he said he had no idea and that I should contact them. I called them but there was no answer. The room bore no resemblance to the pics on Expedia. Different room entirely. In saying that, the room was fine. After the stay, I received no emails, no communication whatsoever from these people about the refund of the 'deposit' they took. After waiting for almost a week, I sent them an email and called them. Finally got an email saying they would pass it on to their finance team. Two days later, I got an email saying the refund had been processed, but it would take 3 to 5 working days to show up in my account. Waiting patiently for the cash to show up...
Verified Expedia guest review

10/10 Exceptional

Verified guest review

4/10 Fair

very expensive for what you get.
There was no milk/tea/coffee left which was strange. The bed was hard and the cleaning fee extravagant. The reception person dropped the key off to me which was great but I didnt feel this was value for money. Also room was above a resturant so i got food smells and smoke all night through the apartment and it was noisy.No TV in the bedroom.
Verified Wotif guest review