Listed room rate was $149 (NZD) for the night. In fine print, there's an additional charge $100 for cleaning, but of course you don't read that. Why not list the room rate as $249??
A company called 'Pelican Stay' charged my card $499 two days before the stay. BTW, there's no mention of 'Pelican Stay' on Expedia. Standard procedure for hotels is to take a hold on your card, but only charge the full amount after your stay. These guys charge your card the full amount plus a 'deposit'.
On the day of check-in, I was contacted by a woman (the call was from overseas I think) telling me I needed to meet a guy outside the property by 2.45pm, because their guy is leaving the area by 3pm. So I left my client meetings to meet him. He was fine, although I asked about the $499 they took from my card and when I'd get a refund etc, and he said he had no idea and that I should contact them. I called them but there was no answer.
The room bore no resemblance to the pics on Expedia. Different room entirely. In saying that, the room was fine.
After the stay, I received no emails, no communication whatsoever from these people about the refund of the 'deposit' they took. After waiting for almost a week, I sent them an email and called them. Finally got an email saying they would pass it on to their finance team. Two days later, I got an email saying the refund had been processed, but it would take 3 to 5 working days to show up in my account.
Waiting patiently for the cash to show up...