3 March 2023
5*? Maybe out of 10.
This is not a 5* hotel. The room smelled stale on arrival, and by 9pm the whole 22nd floor stank of rancid cooking oil. There was litter on the bedroom floor at arrival, it remained after two days of "cleaning". WiFi was consistently unreliable, didn't reach the desk in the room, and was sporadic in the common areas. Staff at breakfast and the pool bar were friendly, but checkout took over 10 mins to complete for no explicable reason. A hotel voucher was issued but not honoured, and none of the VIP perks were offered. Pool is undercover so stays cold all day, loungers are limited and get no sun. Area around the hotel is a building site, lots of prostitution in the vicinity. Do not recommend.
Kate, 2-night trip
Verified Hotels.com guest review