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The Metrotel Motel

Photo gallery for The Metrotel Motel

Double or Twin Room, 2 Bedrooms, Mezzanine | Premium bedding, individually decorated, individually furnished, desk
Studio, Accessible | Terrace/patio
Studio | Balcony
Studio, Accessible | Premium bedding, individually decorated, individually furnished, desk
Studio | Premium bedding, individually decorated, individually furnished, desk

Overview of The Metrotel Motel

The Metrotel Motel

3.0 star property
In the heart of New Plymouth

9.6/10 Exceptional

238 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Connecting rooms available
22 Gill Street, New Plymouth, 4310

Room options

About this area

What's nearby

  • In New Plymouth CBD

Getting around

  • New Plymouth (NPL) - 11 min drive


  • Petit Paris - 2 min walk
  • Laughing Buddha - 3 min walk
  • Sushi Ninja - 3 min walk
  • Gengy's Mongolian BBQ Buffet - 3 min walk
  • Elixir Cafe - 4 min walk

About this property

The Metrotel Motel

The Metrotel Motel is a great choice for a stay in New Plymouth. You'll have free perks such as WiFi and self-parking. Fellow travellers say great things about the comfortable beds and helpful staff.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global), Safe Travels (WTTC - Global) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms


  • Check-in time starts at 3:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

What to do

  • Beach nearby


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Bike storage


  • Terrace
  • Bike parking


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Grab bar near toilet


  • English

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Cot/infant bed (surcharge)

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Toaster


  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Guidebooks/recommendations
  • Restaurant dining guide
  • Cleaning supplies

Fees & policies

Refundable deposits

  • Deposit: NZD 200 per accommodation, per stay

Optional extras

  • Late checkout can be arranged for an extra charge of NZD 70.00
  • Credit card charges are subject to an extra charge of 2 per cent

Children & extra beds

  • Cots/infant beds are available for NZD 20 per night
  • Rollaway beds are available for NZD 35.00 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Intertek Cristal (third-party expert - Global)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (CDC)


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Metrotel New Plymouth
Metrotel Motel New Plymouth
Metrotel Motel
The Metrotel
The Metrotel Motel Hotel
The Metrotel Motel New Plymouth
The Metrotel Motel Hotel New Plymouth

Frequently asked questions

Does The Metrotel Motel offer free cancellation for a full refund?
Yes, The Metrotel Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Metrotel Motel?
As of 31 January 2023, prices found for a 1-night stay for 2 adults at The Metrotel Motel on 16 February 2023 start from NZ$181, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Metrotel Motel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The Metrotel Motel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at The Metrotel Motel?
Yes, there's free self parking.
What are the check-in and check-out times at The Metrotel Motel?
You can check in starting at 3:00 PM. Check-out time is 10:00 AM. Late check-out is available for a charge of NZD 70.00. Express check-out and contactless check-out are available.
Are there restaurants at or near The Metrotel Motel?
Yes. Nearby restaurants include Gengy's Mongolian BBQ Buffet (3-min walk), Elixir Cafe (4-min walk) and Marinovich's Seafood (4-min walk).
What's the area around The Metrotel Motel like?
The Metrotel Motel is in New Plymouth CBD, a short 1-minute walk from Centre City Shopping Centre and 5 minutes' walk from Wind Wand. Travellers say that the local area is good for shopping and very walkable.







Staff & service




Property conditions & facilities




10/10 Exceptional

Pauline, 2-night trip
Verified guest review

10/10 Exceptional

Stuart, 2-night trip
Verified guest review

10/10 Exceptional

Fantastic place to stay
The motel was absolutely fantastic - we had a perfect stay! Really friendly staff, great layout of room (nice and quiet so we all slept really well), great location. I didn’t realise they had an electric car charger beforehand but that was super convenient!
Melissa, 2-night family trip
Verified guest review

8/10 Very good

Doesn't look like much from the outside but the rooms are very good, clean and has everything you could want. Right in the centre of town too.
Richard, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Rachael, 1-night trip
Verified Wotif guest review

10/10 Exceptional

Great stay in a very well presented large room
Very well appointed large room with everything we needed provided.Great to have a couple of easy chairs to relax in and a small balcony facing the street to enjoy a drink and the afternoon sun.Room was presented in a clean and orderly state.The king size bed was warm to sleep in and very comfortable.Small kitchenette was well equipped
Grahame, 1-night trip
Verified guest review

10/10 Exceptional

Once you've stayed here you'll always come back. My go-to when over-nighting in New Plymouth.
Nick, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Very clean and comfortable. Had a lovely nights stay. Italian restaurant food was delicious. Would stay again.
Deborah, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Well priced for what we needed. Excellent staff with a very high standard and service.
Paul, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We found the Hotel was situated in a great location to access great restaurants, shopping and walkway. Very modern and tidy.
Paul, 1-night romance trip
Verified Expedia guest review