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All properties in Tuxtla Gutierrez, Chiapas, Mexico

Hotel Palapa Palace

3-star hotel in Tuxtla Gutierrez with outdoor pool and restaurant

From
NZ$48

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  • Hotel Palapa Palace
  • Outdoor Pool
  • Outdoor Pool
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Hotel Palapa Palace. Image 1 of 42.
1 / 42Hotel Palapa Palace
8.6.Fabulous.
  • Good in general

    Nov 12, 2020

  • Great food in hotel restaurant, they arranged for taxis and tours. Right across the…

    Feb 3, 2019

See all 46 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 82 guestrooms
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • 24-hour business center
  • Area shuttle

For families

  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • Plaza Ambar - 3 min walk
  • Plaza Crystal Shopping Mall - 36 min walk
  • Joyyo Mayu Park - 43 min walk
  • Cana Hueca Park - 2.5 mi / 4 km
  • Plaza las Americas Shopping Mall - 2.7 mi / 4.4 km
  • Mirador Los Amorosos - 3 mi / 4.9 km

Enter dates for 2 guests

  • Comfort Room
  • Double Room, 2 Double Beds

Location

  • Plaza Ambar - 3 min walk
  • Plaza Crystal Shopping Mall - 36 min walk
  • Joyyo Mayu Park - 43 min walk

What’s around

Landmarks

  • Plaza Ambar - 3 min walk
  • Plaza Crystal Shopping Mall - 36 min walk
  • Joyyo Mayu Park - 43 min walk
  • Cana Hueca Park - 2.5 mi / 4 km
  • Plaza las Americas Shopping Mall - 2.7 mi / 4.4 km
  • Mirador Los Amorosos - 3 mi / 4.9 km
  • Plaza Bonampak Shopping Mall - 3.1 mi / 5 km
  • Marimba Park - 3.5 mi / 5.7 km
  • Tuxtla Guitierrez Central Square - 4 mi / 6.5 km
  • Bicentennial Park - 3.1 mi / 5 km
  • Museum of the City of Tuxtla Gutiérrez - 3.8 mi / 6.2 km

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 51 min drive
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 82 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 7:00 AM-10:00 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets stay free (dogs only)
  • Specific rooms only*
  • 1 per room (up to 18 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, uncovered onsite self parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Room service (during limited hours)
  • Water dispenser

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Pool umbrellas

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Elevator
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • Plasma TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Hotel Palapa Palace
  • Hotel Palapa Palace Tuxtla Gutierrez
  • Hotel Palapa Palace Hotel Tuxtla Gutierrez
  • Hotel Palapa Palace Tuxtla Gutierrez
  • Palapa Palace
  • Palapa Palace Tuxtla Gutierrez
  • Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
  • Hotel Palapa Palace Hotel

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Area shuttle service is offered for an extra charge

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Pool access available from 8:00 AM to 9:00 PM.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Palapa Palace does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
  • Yes, dogs stay free, with a limit of 1 per room and maximum weight of 18 lbs per pet. Service animals are exempt from fees.
  • You can check in from 7:00 AM - 10:00 PM. Check-out time is 1 PM. Late check-out is available for a charge (subject to availability).
  • Yes, there's an onsite restaurant. Nearby restaurants include El Rincon De Josefina (2.2 mi), IHOP Tuxtla (2.4 mi), and Villaloma Restaurante (2.6 mi).
  • Hotel Palapa Palace has an outdoor pool and a garden.
8.6.Fabulous.
  • 6.0.Good

    Propuestas de mejora

    VAn dos veces, que el frigobar no sirve. En esta ocasión, el congelador no sirve, lo cual me genera contratiempos innecesarios y la probable pérdida de productos que lo requieren. La propuesta es, que vigilen el mantenimiento, en general de sus instalaciones. Así mismo, encontré hormigas arrieras dentro de la habitación, lo cual indica que no funigan.

    Martin Antonio, 1 night trip, May 1, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excelente

    Excelente ubicación y servicios

    Pedro Manuel, 2 night family trip, Apr 16, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Si regresaría, funcional y accesible

    Jorge, 4 night family trip, Feb 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Excelente

    Todo en forma ..y correcto

    Alejandro, 1 night business trip, Jan 12, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    El hotel no vale el costo que cobran

    El servicio de TV pésimo, no hay internet, el teléfono de la habitación no sirve, fui directamente a recepción a solicitar solución y me dicen que no tiene personal suficiente pera solucionar y que no podían dejar recepción así que esperar hasta que pudieran, al final de la historia, internet jamás funcionó, el teléfono tampoco la TV hasta la madrugada, el hotel no vale el costo que cobran

    José Neil Amhed, 1 night business trip, Nov 30, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    El hotel es amplio cómodo ajeno a todo el ruido, La comida es excelente y su ubicación accesible a cualquier servicio público

    Dr.Barcelot, 1 night business trip, Oct 8, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Gracias

    Muy rápida la estancia, agradable y confortable la habitacion, poco personal, nunca respondio la recepción y el restaurante no nos agrado

    Dinorah, 1 night trip with friends, Aug 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Fumigar pf

    Cucaracha en la habitación y moscos

    Martin Antonio, 1 night trip, Mar 14, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Un Restaurante Pobre

    Bien, pero su restaurante es muy limitado en alimentos.

    JOSE RUBEN, 1 night family trip, Dec 29, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Muy buena, buen lugar

    victor, 1 night family trip, Dec 27, 2019

    Verified Hotels.com guest review

See all 46 reviews