Riad Carole

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Overview of Riad Carole

Riad Carole

3.5-star property
3.5-star riad with 2 bars/lounges, near Place Bab Doukkala

41 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • 24/7 front desk
  • Spa
71, Rue el Gza, Marrakech, 40000
Main amenities
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • Airport drop-off service
  • Area shuttle
Feel at home
  • In-room childcare (surcharge)
  • Private bathroom
  • Daily housekeeping
  • Barbecue grill(s)
  • Outdoor swimming pools
  • Free toiletries

Room options

About this area

What's nearby

  • In Medina
  • Jemaa el-Fnaa - 19 min walk
  • Majorelle Gardens - 9 min drive

Getting around

  • Menara Airport (RAK) - 19 min drive
  • Marrakech Central Station - 12 min drive
  • Airport drop-off service
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Bus station shuttle (surcharge)


  • Latitude31 - 3 min walk
  • Dar Yacout - 4 min walk
  • Dar Marjana - 10 min walk
  • Le Jardin - 11 min walk
  • Henna Cafe - 11 min walk

About this property

Riad Carole

3.5-star riad in the heart of Medina
Jemaa el-Fnaa is located near Riad Carole, which provides an airport drop-off service, a rooftop terrace, and a coffee shop/cafe. Treat yourself to a Thai massage at the onsite spa. Free in-room WiFi is available to all guests, along with 2 bars and a hot tub.
Other perks include:
  • An outdoor pool
  • Local cuisine breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • An area shuttle, an area shuttle, and a bicycle repair station
  • A TV in the lobby, barbecue grills, and bicycle parking
  • Guest reviews speak well of the breakfast
Room features
All guestrooms at Riad Carole offer comforts such as 24-hour room service, as well as amenities like free WiFi.
Other amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Childcare services and daily housekeeping


English, French

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Contactless room service is available

Safety measures

Enhanced food service safety measures are in place
Individually-wrapped food options available for lunch, dinner, and through room service
Free PCR COVID-19 testing is available on site
This information is provided by our partners.

At a glance

Hotel size

  • 4 rooms


  • Check-in time from 1:00 PM - 10:00 PM
  • Early check-in subject to availability
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • You will be asked to provide the property with a copy of your passport after booking

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite valet parking (EUR 5 per night)


  • Airport drop off on request(available 24 hours)*
  • Train station shuttle on request (available 24 hours)*
  • Bus station shuttle*


  • Area shuttle within 5 kilometers*
  • Beach shuttle*
  • Shopping center shuttle*
  • Casino shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 8:00 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Coffee shop
  • Barbecue grills
  • Private dining
  • Private picnics
  • 24-hour room service

Traveling with children

  • Childcare in room (surcharge)

What to do

  • Beach shuttle (surcharge)
  • Hot springs nearby

Working away

  • Coworking spaces


  • 24-hour front desk
  • Luggage storage
  • Beach shuttle (surcharge)
  • Bicycle rentals
  • Bike repair services


  • Rooftop terrace
  • Television in common areas
  • An outdoor pool
  • Bicycle parking
  • Full-service spa
  • Massage/treatment rooms


  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • No elevator (single level property)


  • English
  • French

Room amenities

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Free WiFi


  • Daily housekeeping
  • Shared accommodations

Special features


The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Resort fee: EUR 3 per person, per night

Optional extras

  • Local cuisine breakfast is offered for an extra charge of EUR 3 for adults and EUR 3 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 5 per person
  • Train station pick-up, train station drop-off, and bus station shuttle service is offered for an extra charge
  • Area shuttle service to the beach, casino, and shopping center is offered for an extra charge
  • Late check-in between 10:00 PM and 1:00 AM can be arranged for an extra charge of EUR 10.00
  • Air conditioning is available for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for EUR 10 per night
  • Airport shuttle service for children between the ages of 1 and 5 costs EUR 0


  • Valet parking costs EUR 5 per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

A shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for lunch and dinner, and also through room service.

Free PCR COVID-19 testing is available on site.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Riad Carol Marrakech
Carol Marrakech
Riad j'ddi
Riad Carol
Riad Carole Riad
Riad Carole Marrakech
Riad Carole Riad Marrakech

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Riad Carole?
This property confirms that free onsite COVID-19 testing (PCR screening) is available and disinfectant is used to clean the property. Please note that this information has been provided by our partners.
How much does it cost to stay at Riad Carole?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at Riad Carole on 23 October 2022 start from NZ$48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Riad Carole?
Yes, there's an outdoor pool.
Are pets allowed at Riad Carole?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Riad Carole?
Yes. Valet parking costs EUR 5 per night.
Is airport shuttle service offered by Riad Carole?
Yes, a shuttle from the hotel to the airport is available. The charge is EUR 5 per person.
What are the check-in and check-out times at Riad Carole?
You can check in from 1:00 PM - 10:00 PM. Check-out time is noon. Contactless check-in is available.
Is there an onsite casino at Riad Carole?
No, this riad doesn't have a casino, but Le Grand Casino de la Mamounia (11-min drive) and Casino de Marrakech (12-min drive) are both nearby.
What is there to do at Riad Carole and nearby?
Riad Carole has 2 bars and a spa, as well as an outdoor pool.
Are there restaurants at or near Riad Carole?
Yes, there's an onsite restaurant. Nearby restaurants include Dar Yacout (4-min walk), Dar Marjana (10-min walk), and Le Jardin (11-min walk).
What's the area around Riad Carole like?
Riad Carole is a short 19-minute walk from Jemaa el-Fnaa and 15 minutes' walk from Majorelle Gardens.

Overall score and ratings





Staff & service




Property conditions & facilities



2/10 Poor

We paid 20 Euro to be taken to the hotel, I suggest you do the same or you won't find it. We had to wait for half an hour before we were picked up. On our arrival the reception by Jawad was fantastic, the staff were also great. But and this is a big but, the hotel is extremely basic. It is situated in the middle of Medina which is a plus. There was no AC in 32 plus temperature it had a fan which was very loud. If you are planning to stay more than a night I suggest choose somewhere outside of the Medina and make sure it meets your basic needs.
5-night romance trip
Verified Expedia guest review

2/10 Poor

The hotel states that there is 24 hour front desk service but the hotel did not open when I arrived at midnight because of the night bus. The gate was locked. No one responsed to the door bell and no one answered the phone calls. All I could do is to standing on the street for over a hour to wait and at last I still could not check in. I had to find another hotel immediately and it was a nightmare.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Don't judge a book by its cover
The facade outside is dirty and dusty but the inside Courtyard of the actual Hotel is an Oasis. BEWARE after paying the owner tried to pawn me off on his neighbor / brother into Anna Jason Riad have a different name that stank to high heaven of cat urine. INSIST I'm staying in the Riyadh Carol that is shown in the photos
Fredie, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The riad is lovely and the hosts are very friendly and helpful, the breakfast is absolutely delicious! Very well located in Medina, easy to get to anywhere. We had a minor misunderstanding with the room when we arrived, as we had booked one type of room and were given a different kind, but it was sorted quickly. All in all, a positive experience.
7-night trip
Verified Expedia guest review

10/10 Exceptional

Very welcoming
We were made to feel like we were at home It's not a five star but the excellent communication made up for everything. I would stay there again anytime
Rina, 3-night trip
Verified Expedia guest review

8/10 Very good

great location in the Medina
Good value given the price. Needs a little updating as looks a little tired. But it was a pleasant stay. Helpful staff
3-night trip
Verified Expedia guest review

2/10 Poor

Incredibly disappointing!
Arrived at noon and we were asked to wait 5 minutes and have tea. All three staff members doasaleared for over an hour! We called through the building, knocked on the door, tried calling the hotel and got nothing. Eventually I went searching through the building to find them watching tv. The woman told me that apparently her co-worker (not one of the other 3 people on site) who does the check ins never showed up and I would have to wait. She gave us no indication of this before! She didn't tell us anything about the situation- just left us in the lobby. We were incredibly frustrated! We were in the process of booking another room when they finally let us in- and out of sheer exhaustion from our travel and desperation to get out of the room we took the room. Big mistake. The room was mouldy, musty and damp, one towel was putrid, the other smelled less bad but was covered in stains. The hot water didn't work for a shower in the evening. The room was so cold that we we woke up to dig through our bag for extra layers at night. I put a filter on my Expedia search looking for places with breakfast included, and yet after waiting an hour in the morning we were told that breakfast was not included. This place stinks! They didn't even have a map to give us of the city! So when we finally got out of the riad, we had no idea where to go. None of the staff tried to help us at any point, they hardly even spoke to us. Don't be fooled by the pretty patio, this place is not worth your time
2 canadians, 1-night trip
Verified Expedia guest review

4/10 Fair

L'hébergement ne correspond pas du tout a la description, aucun entretien pendant notre séjour, pas de serviettes, ni produits d'entretien alors que c'est compris, la chasse d'eau disfonctionne il faut utiliser un seau d'eau équipements vétustes et présence de cafards et la moitié des lumières ne fonctionnent pas. Difficile aussi de prendre une vraie douche...Les photos ne sont pas contractuelles ne correspondent pas du tout a l'état actuel de l'établissement. Très mauvaise expérience je recommande pas du tout
massika, 5-night trip
Verified Expedia guest review

6/10 Good

Décor sympathique
Riad très sympathique et tres colorés. Bien protéger de la chaleur et du bruits de la rue passante ce qui fait un lieu très calme. Il faudrait que se lieu soit mieux indiqué par une affiche par exemple. La literie est a changer et un peux de rénovation ne ferai pas de mal.
Candice, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

L’hôte a été très professionnel Le lieu est charmant Très bien placé pour faire des visites à pied
1-night family trip
Verified Ebookers guest review