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Ayla Grand Hotel

Photo gallery for Ayla Grand Hotel

Front of property
Rooftop terrace
Premium bedding, minibar, in-room safe, desk
Café
Interior entrance

Overview of Ayla Grand Hotel

Ayla Grand Hotel

5.0 star property
Luxury hotel in Al Ain with spa and restaurant
8.8 out of 10 Fabulous
8.8/10 Fabulous

121 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Othman Bin Affan Street, PO Box 222094, Al Ain
Main amenities
  • Daily housekeeping
  • Restaurants
  • Full-service spa
  • Outdoor pool access
  • Rooftop terrace
  • Breakfast available
  • Health club
  • Sauna
  • Steam room
  • Seasonal outdoor pool
  • Children's pool
  • 24-hour room service
For families
  • Free cots/infant beds
  • Children's pool
  • Private bathroom
  • Separate bath and shower
  • Television
  • Terrace

Room options

About this area

What's nearby

  • Heart of Al Ain

Getting around

  • Al Ain (AAN) - 27 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Dose Never Overdose - 3 min walk
  • Paul Cafe - 3 min walk
  • ستاربكس - 6 min walk
  • Jollibee - 3 min walk
  • Fuddruckers - 3 min walk
Map

About this property

Ayla Grand Hotel

A great choice for a stay in Al Ain, Ayla Grand Hotel features a rooftop terrace and offers an airport shuttle (available 24 hours) for AED 600 per vehicle. You can visit the spa to indulge in deep-tissue massages, body wraps or manicures and pedicures, and Sky 5 Cafe serves international cuisine. Other highlights at this luxurious hotel include 2 coffee shops/cafes, a health club and a fitness centre. Fellow travellers say good things about the helpful staff and shopping.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, Hindi, Italian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:30 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • On-site extended parking (AED 300 per week)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas
  • No alcohol allowed on site
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 coffee shops
  • Restaurant
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Shopping
  • Access to nearby outdoor pool

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Health club
  • Seasonal outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • LED television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Al Naeem has 7 treatment rooms. Services include deep-tissue massages, sports massages, Thai massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Sky 5 Cafe – This café specialises in international cuisine.
Nara – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Tamra – This coffee shop specialises in international cuisine.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 45 for adults and AED 22.5 for children
  • Airport shuttle service is offered for an extra charge of AED 600 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for AED 150.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Extended parking costs AED 300 per week

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 8 PM
  • The seasonal pool is open from January to December
  • Guests under 18 years old are not allowed in the health club, fitness facility or hot tub, while guests under 6 years old are only allowed in the swimming pool with adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services, spa treatments and private bath/onsen and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and COVID-19 Guidelines (CDC).

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Ayla Grand Hotel Al Ain
Ayla Grand Al Ain
Ayla Grand
Ayla Grand Hotel Hotel
Ayla Grand Hotel Al Ain
Ayla Grand Hotel Hotel Al Ain

Frequently asked questions

Does Ayla Grand Hotel offer free cancellation for a full refund?
Yes, Ayla Grand Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ayla Grand Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ayla Grand Hotel?
Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 7 AM to 8 PM.
Are pets allowed at Ayla Grand Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Ayla Grand Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Ayla Grand Hotel?
Yes, an airport shuttle is available. The charge is AED 600 per vehicle one-way.
What are the check-in and check-out times at Ayla Grand Hotel?
You can check in from 2:00 PM - 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Ayla Grand Hotel and nearby?
Ayla Grand Hotel has a spa and a seasonal outdoor pool, as well as a steam room and access to a nearby outdoor pool.
Are there restaurants at or near Ayla Grand Hotel?
Yes, Sky 5 Cafe offers international cuisine.
What's the area around Ayla Grand Hotel like?
Ayla Grand Hotel is in the heart of Al Ain, a short 4-minute walk from Al Ain Mall and 19 minutes' walk from Al Ain Oasis Park.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Closeness to shopping, quiet location, great services
John, 4-night business trip
Verified Orbitz guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Jawhara, 1-night trip
Verified Hotels.com guest review

8/10 Very good

My stay at Ayla grand
It is more of a 4-star standard. The suite was nice. The hotel did not have an adaptor with lots of discussions and talking to the manager an adaptor was provided. Empty plates and cutlery are provided at a cost.
Batool, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

So bad check in
Check in staff so so so bad. This is not 5 star hotel this is -5 star hotel.
Saif, 1-night family trip
Verified Hotels.com guest review

6/10 Good

The stay ok but the receptionist people wasn't that friendly and when I wanted my fiance's sisters and her brother in laws to stop by to visit they told me that only two guests at a time. I felt like they were treating me and my future wife and family badly. They told either i could have two guests or my fiance and I would have to check out right than and there!!!
Dustin, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The best place to stay in Al Ain !
Shaimaa, 2-night trip
Verified Expedia guest review

6/10 Good

I arrived on checkout date at 12:00 and informed the receptionist to check my
Hassan, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Sahel, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Sahel, 1-night trip
Verified Hotels.com guest review