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Viceroy Riviera Maya All Inclusive

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Free daily full breakfast
On the beach, white sand, scuba diving, beach bar
On the beach, white sand, scuba diving, beach bar
Outdoor pool
Signature Villa | Terrace/patio

Overview of Viceroy Riviera Maya All Inclusive

VIP Access

Viceroy Riviera Maya All Inclusive

5.0 star property
Playa del Carmen beachfront property with spa, outdoor pool

9.8/10 Exceptional

69 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
Map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Quinta Avenida - 26 min drive
  • Mamitas Beach - 31 min drive
  • Playa del Carmen Main Beach - 31 min drive
  • Playa del Carmen Maritime Terminal - 34 min drive
  • Maroma Beach - 29 min drive
  • Playacar Golf Club - 39 min drive
  • Xplor Theme Park - 36 min drive
  • Xcaret Eco Theme Park - 39 min drive
  • Ferry to Cozumel - 44 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km
  • Airport shuttle (surcharge)

Restaurants

  • Arezzo - 4 min walk
  • Koh Thai - 10 min walk
  • La Brasserie - 11 min walk
  • Los Murales - 15 min walk
  • Coco's Cabanas - 6 min drive

About this property

Viceroy Riviera Maya All Inclusive

At Viceroy Riviera Maya All Inclusive, you can spend time at the beach sipping drinks, plus you'll have access to on-site scuba-diving. The outdoor pool provides fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. Dining choices include 2 restaurants, and the bar/lounge is a great place to grab a cold drink. A poolside bar, a fitness centre and a terrace are other highlights at this luxurious property. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
Property requires that all guests aged 4 and over receive on-site antigen/rapid COVID-19 testing (USD 30.00 per person, per stay)
On-site PCR testing is available for a on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee
This information is provided by our partners.

At a glance

Hotel size

  • 41 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 14
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 8 per day)

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Private dining
  • 24-hour room service

What to do

  • On the beach
  • Scuba diving
  • Whale watching nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Turndown service
  • Premium bedding

What to enjoy

  • Private plunge pool
  • In-room massage
  • Balcony or patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals, snacks and select beverages included
Basic alcoholic drinks included

Spa

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 16 per cent of room rate
  • COVID-19 testing fee (PCR screening): USD 155.00 per person, per stay
  • COVID-19 testing fee (antigen/rapid screening): USD 30.00 per person, per stay
  • Resort fee inclusions:
    • Fitness centre access
    • Newspaper
    • In-room coffee

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 326 per vehicle (roundtrip. Maximum occupancy 2)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Parking

  • Valet parking costs USD 8 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property requires that all guests aged 4 and over receive on-site PCR COVID-19 testing (USD 155.00 per person, per stay).

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property does not have lifts.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Does Viceroy Riviera Maya All Inclusive offer free cancellation for a full refund?
Yes, Viceroy Riviera Maya All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Viceroy Riviera Maya All Inclusive?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya All Inclusive on 30 January 2023 start from NZ$2,237, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Viceroy Riviera Maya All Inclusive?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Viceroy Riviera Maya All Inclusive?
Yes, there's an outdoor pool.
Are pets allowed at Viceroy Riviera Maya All Inclusive?
Yes, dogs are welcome. There's a charge of USD 50 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Viceroy Riviera Maya All Inclusive?
Yes. Valet parking costs USD 8 per day.
Is an airport shuttle service offered by Viceroy Riviera Maya All Inclusive?
Yes, an airport shuttle is available. The charge is USD 326 per vehicle roundtrip.
What are the check-in and check-out times at Viceroy Riviera Maya All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Viceroy Riviera Maya All Inclusive and nearby?
Have fun during the warmer months with activities such as scuba-diving. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Viceroy Riviera Maya All Inclusive also has private plunge pools and a fitness centre, as well as a garden.
Are there restaurants at or near Viceroy Riviera Maya All Inclusive?
Yes, there are 2 on-site restaurants. Nearby restaurants include Arezzo (4-min walk), Koh Thai (10-min walk) and La Brasserie (11-min walk).
Does Viceroy Riviera Maya All Inclusive have any outdoor private spaces?
Yes, every room features a private plunge pool and a balcony or patio.
What's the area around Viceroy Riviera Maya All Inclusive like?
Viceroy Riviera Maya All Inclusive is located a short 1-minute walk from Playa Xcalacoco. The local area is walkable and popular for its beaches.

Reviews

9.8

Exceptional

9.7/10

Cleanliness

9.9/10

Staff & service

9.2/10

Amenities

9.7/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Great service. Unique experience. Quiet getaway.
Steve, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Viceroy hotel is top of the line luxury. The staff was over the top attentive and the property is secluded, well kept and reminded me of “Disney” detail- attention to everything- sight, sense and sound.
Jessica, 4-night romance trip
Verified Expedia guest review

4/10 Fair

Douglas, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Denise, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Harry, 4-night trip
Verified Expedia guest review

10/10 Exceptional

My wife and I have stayed at a handful of different places in playa. We always said we need to stay somewhere different so we can experience new things. This stay at viceroy changed our mind. We have found our new permanent vacation getaway. Everything from the food, room, beach, staff, location was top notch. Very small resort of roughly 45 bungalows which have your own heated pool to indoor and outdoor shower. So quiet. The service was amazing. Pepe at the beach was incredible. We plan on returning very soon.
Garrick, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

The property is a very nice small resort. Great for relaxation and for privacy. The staff was very accommodating and responsive to the guest's needs.
Brent D., 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

What a special place! The people and the service make this truly 5-star. So friendly and caring and eager to please. The grounds are beautiful, and they do their best to keep natural, but well kept. There are monkeys playing around, that we were lucky enough to see a couple times. The romantic, private villas come with your own heated plunge pool and outdoor shower. Like your own little oasis The beach was a major downer. Small, rocky and just not what you dream of. And for all the promise of tranquility, there are resorts built on both sides playing loud bass music. At least the noise ended at 11pm (most nights). Despite these shortcomings, I still highly recommend this property, as you will not find another place with people as nice and kind and attentive.
Corey, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Magical stay at the viceroy. The staff and room are truly magnificent and it's a beautiful property. The beach is rocky and it's truly not designed to leave the grounds after you arrive. So it's more about the pool and your villa. As such I don't think it would make sense not to do the all inclusive stay. The food and drinks were much better (much of it truly delicious) than at many resorts though options are more limited as it's much smaller. We were not offered a room upgrade which was surprising as it didn't seem full but they gave us a room very close to the beach and it's hard to imagine a more beautiful space than the one we enjoyed.
Matthew, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Incredible Service!
Really nice hotel, the best part of it by far was the service. Location could be better (beach had rocks, and was not very good for swimming), but the weather was great and the food was 5 star. Highly recommend all inclusive option, it was very worth it.
Courtney, 6-night trip
Verified Hotels.com guest review