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All properties in Zapopan, Jalisco, Mexico
1 room, 2 adults

Hard Rock Hotel Guadalajara

4-star4 stars
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040, Mexico

4-star hotel with full-service spa, connected to the convention center, near Plaza Galerias Guadalajara Shopping Center
  • Free WiFi
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Hotel is good but AC for me not good enough... also pool was always super crowded as they…Apr 22, 2021
  • One of the best hotels I have ever stayed at they were all about the customer and so…Apr 6, 2021

Hard Rock Hotel Guadalajara

from NZ$150
  • Superior Room
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Queen Beds, Hot Tub
  • Deluxe Room, 1 King Bed, Hot Tub
  • Deluxe Room, 2 Queen Beds (Rock Royalty)
  • Deluxe Room, 1 King Bed (Rock Royalty)

What’s around Hard Rock Hotel Guadalajara

Landmarks

  • La Minerva - 37 min walk
  • Expo Guadalajara - 2.4 mi / 3.8 km
  • University of Guadalajara Assembly Hall - 4 mi / 6.5 km
  • Guadalajara Country Club - 4.3 mi / 7 km
  • Guadalajara Cathedral - 4.6 mi / 7.3 km
  • Hospicio Cabanas - 5.9 mi / 9.5 km
  • Jalisco Stadium - 7 mi / 11.3 km
  • Basilica de Zapopan - 9 mi / 14.4 km

Getting around

  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 35 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 348 rooms
  • This hotel is arranged over 30 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets allowed (dogs and cats only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 50 lbs)

  • Pets must be supervised

  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (MXN 60 per day)

  • Covered onsite valet parking (MXN 60 per day; includes in/out privileges)

  • Wheelchair-accessible parking on site

  • Height restrictions apply for onsite parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Pool umbrellas
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Soundproofed rooms
  • Turndown service
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch Smart TV
  • Netflix
  • Pay movies
  • Cable TV channels
  • MP3 docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Rock Spa®. Services include sports massages and Swedish massages. The spa is equipped with a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Dining

Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Hard Rock Hotel Guadalajara’s small print

Also known as

  • Hard Rock Hotel Guadalajara Zapopan
  • Hard Rock Guadalajara Zapopan
  • Hard Rock Hotel Guadalajara Hotel
  • Hard Rock Hotel Guadalajara Zapopan
  • Hard Rock Hotel Guadalajara Hotel Zapopan
  • Hard Rock Guadalajara Zapopan
  • Hotel Hard Rock Hotel Guadalajara Zapopan
  • Zapopan Hard Rock Hotel Guadalajara Hotel
  • Hard Rock Guadalajara
  • Hotel Hard Rock Hotel Guadalajara
  • Hard Rock Guadalajara Zapopan

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Pool access available from 9:00 AM to 6:00 PM.

Guests under 12 years old are not allowed in the spa.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

Pet deposit: MXN 2000 per stay

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-in between 5:00 AM and 3:00 PM can be arranged for an extra charge (amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs MXN 60 per day

Covered valet parking costs MXN 60 per day with in/out privileges

Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)

Pets are allowed for an extra charge of MXN 1500 per pet, per day

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of MXN 330 per vehicle (one-way)

Airport shuttle service for children up to age 18 costs MXN 0 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hard Rock Hotel Guadalajara

  • Does Hard Rock Hotel Guadalajara offer free cancellation for a full refund?
    Yes, Hard Rock Hotel Guadalajara does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Guadalajara?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hard Rock Hotel Guadalajara?
    Yes. Self parking costs MXN 60 per day. Valet parking costs MXN 60 per day.
  • Is there a pool at Hard Rock Hotel Guadalajara?
    Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 6:00 PM.
  • Are pets allowed at Hard Rock Hotel Guadalajara?
    Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 50 lbs per pet. There's a charge of MXN 1500 per pet, per day, and there's also a deposit of MXN 2000 per stay. Service animals are exempt from fees. Food and water bowls and litter boxes are available.
  • What are the check-in and check-out times at Hard Rock Hotel Guadalajara?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Hard Rock Hotel Guadalajara?
    Yes, Sessions offers international cuisine. Nearby restaurants include Hermanas Coraje (11-min walk).
  • Is airport shuttle service offered by Hard Rock Hotel Guadalajara?
    Yes, an airport shuttle is available. The charge is MXN 330 per vehicle one-way.
  • Is there an onsite casino at Hard Rock Hotel Guadalajara?
    No, this hotel doesn't have a casino, but Majestic Casino (5-min drive) is nearby.
  • What is there to do at Hard Rock Hotel Guadalajara and nearby?
    Hard Rock Hotel Guadalajara has 2 bars, a spa, and an outdoor pool, as well as a fitness center and a garden.

Recent reviews

Fabulous 8.6 From 760 reviews

Exceptional 10.0
Great hotel and friendly staff.
Amazing hotel and staff. Very clean, and staff was so friendly and helpful. The hotel itself is amazing and The area is safe. I would definitely stay there again.
Rafael, us3 night trip
Good 6.0
Everything was good but the food was horrible.
Alejandro, us2 night business trip
Exceptional 10.0
Wonderful surprise and gem of a hotel
the hotel was very nice from the lobby to the room. the food in the restaurant (Agathas) was really spectacular in our view. The room was really nice, great amenities. We also used room service and it was excellent. Felt very safe with all the precautions, except for the pool area where many people were in the pool and very few had on masks. but everything else very good
Willard D, mx1 night trip
Very good 8.0
Great
It was a very fun and amazing trip the people and the bartenders were very nice, friendly and respectful.
EDWIN, us8 night trip
Very good 8.0
Two night stay.
Went to Guadalajara to get our car serviced. Hotel was in the ideal location. Very comfortable and really quoet in the room.
Michael, us1 night trip
Very good 8.0
Great staff
Staff is absolutely great and very welcoming. Being an American- I was concerned with the limited Spanish knowledge I had. That wasn’t an issue at all- as many (if not all) spoke enough English to make my trip run smooth. Only downfall I had was it’s built next to a train thats runs super early in the morning and is super loud (as I am a light sleeper).
Marc, us2 night trip with friends
Exceptional 10.0
Great atmosphere with a staff that’s willing to go to great lengths to make the residents feel comfortable
us2 night family trip
Good 6.0
I liked the pool area, but not the fact that they closed @7pm.
Paz, us2 night family trip
Poor 2.0
Room bathroom was too small toilet room and shower. A/c was to loud
us2 night trip with friends
Exceptional 10.0
Gracias Personal del Hard Rock!
We had a wonderful experience and all staff members were exceptional. My husband had eye surgery while in Guadalajara and we stayed at the Hard Rock post surgery and recovery. The staff was amazing and they even sent a "feel better" cookie to our room. I travel to Guadalajara quite often and I have to say, our stay at the Hard Rock has probably been one of the best hotel experiences while in the city.
Blanca, us2 night family trip

Hard Rock Hotel Guadalajara