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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Hotel Paradise Suites

3.5-star3.5 stars
Carlos Lazo 14, Isla Mujeres, QROO, 77400, Mexico

3.5-star aparthotel with outdoor pool, near Norte Beach
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Wonderful stay. Staff friendly and helpful. Booking for next year. Mar 5, 2020
  • It was okay. Wi-fi didn’t work in our room because it was “too far away”—that was really…Feb 27, 2020

Hotel Paradise Suites

from NZ$247
  • 01 Imox Jr (1 King)
  • 02 Akbal Jr (2 Queen)
  • 03 Zama Jr (1 King)
  • 04 Ixchel Jr (2 Queens)
  • 05 Alotl Jr (2 Queens)
  • 06 Litza Jr (2 Queens)
  • 07 Kinish Jr (2 Queens)
  • 08 Itze Jr (2 Queens)
  • 09 Teotl Jr (1 King)
  • 10 Nicte Jr (1 King)
  • 11 Mixtli Jr (2 Queens)
  • 12 Balam Jr (1 King)
  • 14 Naram Std (1 King)
  • 15 Hasen Std (1 King)
  • 16 Iktan Std (2 Queens)
  • 17 Nima Std (2 Queens)
  • 18 Kan Std (2 Queens)
  • 19 Chic Std (2 Queens)
  • 20 Tox Master (1 King)
  • 21 Presidencial (2 Queens 1 King)

What’s around Hotel Paradise Suites

Landmarks

  • Norte Beach - 3 min walk
  • Shark Beach - 4 mi / 6.4 km
  • Dolphin Discovery - 4.8 mi / 7.7 km
  • Las Americas Cancun Mall - 7 mi / 11.3 km
  • Turtle Beach - 11.2 mi / 18 km
  • Tortuga Beach - 12.5 mi / 20.1 km
  • Punta Sur - 13.5 mi / 21.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

At a glance

Key facts

Size

  • 12 apartments

Arriving/leaving

  • Check-in time 3 PM-8 PM
  • Check-out time is noon
  • Express check-out
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

The manager

The manager

Speaks: English, Spanish.

At the aparthotel

Food and drink
  • Restaurant
  • Bar/lounge
Things to do
  • Beach towels
  • Outdoor pool
  • Free pool cabanas
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Scuba diving nearby
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • 24-hour business center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Television in common areas
Accessibility
  • Wheelchair accessible
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Number of living rooms
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
  • Stovetop
More
  • Daily housekeeping

Special features

Dining

North Garden - Onsite family restaurant. Guests can enjoy drinks at the bar.

Hotel Paradise Suites’s small print

Also known as

  • Hotel Paradise Suites Isla Mujeres
  • Paradise Suites Isla Mujeres
  • Paradise Suites
  • Paradise Suites Isla Mujeres
  • Hotel Paradise Suites Aparthotel
  • Hotel Paradise Suites Isla Mujeres
  • Hotel Paradise Suites Aparthotel Isla Mujeres

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8 AM to 9 PM.
  • Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

    This property does not have elevators.

    Guests must contact this property in advance to reserve cribs/infant beds.

    Long-term renters welcome.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Hotel Paradise Suites

    • Does Hotel Paradise Suites offer free cancellation for a full refund?
      Yes, Hotel Paradise Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered on site at Hotel Paradise Suites?
      Yes, there's free self parking.
    • Is there a pool at Hotel Paradise Suites?
      Yes, there's an outdoor pool. Guests have pool access from 8 AM to 9 PM.
    • Are pets allowed at Hotel Paradise Suites?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Hotel Paradise Suites?
      You can check in from 3 PM to 8 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Hotel Paradise Suites?
      Yes, there's an onsite restaurant. Nearby restaurants include Rooster (3-min walk), Qubano (3-min walk), and Angelo (3-min walk).
    • What is there to do near Hotel Paradise Suites?
      Recommended spots to visit include Norte Beach (3-min walk) and Shark Beach (4 mi), along with Dolphin Discovery (4.8 mi) and Las Americas Cancun Mall (7 mi).

    Recent reviews

    Good 7.8 From 26 reviews

    Fair 4.0
    Didn't get what we paid for!
    Stayed in the Iktan Std Room: Description said there would be a separate living room, separate bedroom, stovetop, etc. I think this needs to definitely be changed on Hotels.com site! We would not have booked this room had we known there would be no stovetop and a tiny little refrigerator. Staying for 13 days makes you want to at least eat a few meals in your room. Couldn't because the fridge was so tiny and no way to cook anything! Also, the room has patio doors that on the site make it seem you are looking out to a garden area. Not so! You look at a 12ft concrete wall! So, basically there are no windows in the room which was very disappointing also. I realize they offer suites, however, when we booked they were all reserved. Given the description of the standard room on the hotels.com site we thought we at least had what was listed, which I mentioned above. We did manage to beg a coffee maker off of another guest who was staying for a few weeks in a suite and they don't drink coffee so they let us use it or we wouldn't even of had that. This place needs to give you what they advertise or change their room descriptions to be more accurate. We would not have booked here if we had known there was no cooktop, windows, etc. Free wifi only really works in the commons bungalow which is also where they have safety deposit boxes which seem not very secure. Location is the only thing that it has going for it.
    Jane, us13 night trip
    Very good 8.0
    Location close to the beach, nice pool area, wifi pretty slow, without a kitchenette the price value is a little on the high side
    Mark, ca7 night trip
    Exceptional 10.0
    Great location, nice, clean rooms & friendly staff
    Paradise Suites is a newer hotel built in 2017. My wife and I have stayed there twice now. The rooms with kitchenettes are very useful and allow the guest to store and prepare food in the room if desired. The location to North Beach is amazing. It is only about 100 meters from the beach. Staff is friendly and rooms are clean. They offer massage services as well as yoga on site. It is very close to the desired downtown restaurant zone but just far enough away where it is nice and quiet at night. It is only about a 2-3 minute walk to the main strip of restaurants and shops.
    Christopher, us7 night trip
    Exceptional 10.0
    Great recommended hotel!
    I wasn't sure what to expect from this hotel (after reading reviews on the net) but it certainly exceeded our expectations. We stayed for one night (4 of us, 2 rooms). Our room was upgraded to suite. Both rooms were clean, comfortable, spacious with good see views. Service was good and people were friendly. Breakfast buffet was a real treat! Nice and clean beach. Highly recommended
    Gad, il2 night family trip
    Exceptional 10.0
    Very comfortable and quiet also really close to the 🏖 enjoyed our whole stay ! Staff was great very informative and friendly! The rooms are great overall experience 95%! Will be there next year!
    Yanet Carolina Quintana, us5 night family trip
    Very good 8.0
    Town Sanctuary
    Beautiful private haven, situated right in North Beach. Super comfortable, clean and has a modern Spanish Zen feel. Best of both worlds. Steps away from the hustle of a colourful busy town, but nestled in a paradise surrounding palm trees and a peaceful atmosphere. The staff were accommodating, kind, and professional. I’ve already booked to be back in February. Don’t miss this gem for relaxation and a lovely ambiance.
    Susan, ca7 night trip
    Very good 8.0
    ally
    Centralt boende, dåligt Wi-Fi, fungerade inte alls på rummet. Fin pool
    se2 night trip
    Exceptional 10.0
    Bästa hotellet
    Jättefint hotell, nära till stranden, som är helt magisk, och centrum.
    Charlott, se6 night family trip
    Very good 8.0
    Clean, well appointed, great location, very friendly staff..Alexandra was great. Would definitely recommend
    Gemma, es3 night family trip
    Exceptional 10.0
    KATHRYN, us3 night family trip

    Hotel Paradise Suites

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