Deluxe

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Overview of Deluxe

Deluxe

3.5 star property
3.5-star hotel in Oskemen with casino and indoor pool

1 verified Hotels.com guest review

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
K.Kaisenova 28a, Oskemen
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurant and bar/lounge
  • Indoor pool
  • Nightclub
  • Fitness center
  • Sauna
  • Steam room
  • Children's pool
  • Spa tub
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Children's pool
  • Refrigerator
  • Private bathroom
  • Separate bedroom
  • Separate sitting area
Cleaning & safety
  • Social distancing

Choose dates to view prices

About this area

Getting around

  • Oskemen (UKK) - 26 min drive
  • Airport shuttle (surcharge)

About this property

Deluxe

In addition to a casino and a nightclub, Deluxe features an airport shuttle (available 24 hours) for KZT 3000.00 per vehicle. You can grab a bite to eat at the restaurant, or indulge in massages, body wraps, or mani/pedis. An indoor pool, a poolside bar, and a fitness center are other highlights.

Languages

English, Russian, Turkish

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 19 rooms

Arriving/Leaving

  • Check-in time from 2 PM - 5:30 AM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • 24-hour room service

Traveling with children

  • Children stay free
  • Children's pool

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Casino
  • Spa services
  • Nightclub
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • Russian
  • Turkish

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • In-room massage
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Shower/tub combination
  • Hydromassage showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments.

Dining

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • An effective city/local tax rate of 5.0 percent will be charged

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 3000.00 per vehicle (roundtrip)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Hygiene & cleanliness

Social distancing measures are in place.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property accepts credit cards.

Also known as

Deluxe Hotel Oskemen
Deluxe Oskemen
Deluxe Hotel
Deluxe Oskemen
Deluxe Hotel Oskemen

Frequently asked questions

Overall score and ratings

4.0

6.0/10

Cleanliness

2.0/10

Staff & service

6.0/10

Property conditions & facilities

4/10 Fair

Difficulty accepting payment
The following events took place which were disappointing: Staff were unwilling to accept money from Expedia and were demanding cash payment from me. This was solved after a week. It was written in the lift and advertised 24h food available which was never found, when asked it seemed only breakfast was served. It was also advertised in the lift there was a sushi bar, this was never found however I was told by other guests it could have existed down the road. Maid insisted on cleaning my room despite seeing a do not disturb sign, on one occasion she came in and saw me in bed in my underwear and asked if she could clean the toilet which I let her do. The swimming facilities did not seem clean and were messy which put me off using them. When asking the staff about local amenities they seemed unwilling to search or help rather they just say they do not know. There was an advanced shower in my room which played the radio etc. I couldn’t get the advanced facilities to work but the actual shower function was poor. Not an international hotel standard.
n_s4, 8-night trip
Verified Expedia guest review