Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Genting Highlands, Malaysia
1 room, 2 adults

Grand Ion Delemen Hotel, Genting Highlands, Malaysia

5-star5 stars
Great for families

Good to know

  • Children's pool
  • Theme park(s) nearby
  • Connecting/adjoining rooms available
  • Free WiFi
Jalan Ion Delemen 1, Genting Highlands, 69000, Malaysia

Luxury hotel with 2 restaurants, near Skytropolis Indoor Theme Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Theme park(s) nearby
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • We found 1 food item at buffet breakfast to be stale and gone bad. We also noticed the…Mar 22, 2020
  • Hated our stay here. Originally booked 3 nights but checked out after the first night.…Mar 5, 2020

Grand Ion Delemen Hotel, Genting Highlands, Malaysia

from NZ$94
  • Deluxe Twin Room
  • Suite, 1 Bedroom
  • Suite, 2 Bedrooms
  • Suite, 3 Bedrooms
  • Deluxe King Room

What’s around Grand Ion Delemen Hotel, Genting Highlands, Malaysia

Landmarks

  • On the boardwalk
  • SkyAvenue - 3 mi / 4.9 km
  • Skytropolis Indoor Theme Park - 3 mi / 4.9 km
  • Arena of Stars - 3.1 mi / 5 km
  • Chin Swee Cave Temple - 3.7 mi / 6 km
  • Genting Highlands Premium Outlets - 6.7 mi / 10.7 km
  • Genting Strawberry Leisure Farm - 7.7 mi / 12.5 km
  • Genting Skyway - 8.8 mi / 14.1 km

Getting around

  • Kuala Lumpur Intl. Airport (KUL) - 103 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 75 min drive
  • Batang Kali Station - 45 min drive
  • Rasa Station - 49 min drive
  • Kuala Lumpur Gombak Station - 52 min drive
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 611 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Offsite

  • Free shopping center shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Indoor pool 1
  • Children's pool
  • 24-hour fitness facilities
  • Steam room
  • Playground on site
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 16
  • Conference space
  • Conference space size (feet) - 4896
  • Conference space size (meters) - 455
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Hugo's In The Sky - This fine-dining restaurant specializes in international cuisine and serves dinner only.

Kembali Kitchen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Warung Pak Munir - This café serves brunch, lunch, and light fare. Open daily.

Grand Ion Delemen Hotel, Genting Highlands, Malaysia’s small print

Also known as

  • Grand Ion Delemen Hotel Genting Highlands
  • Grand Ion Delemen Genting Highlands
  • Grand Ion Delemen
  • Ion lemen Genting Highlands
  • Grand Ion Delemen Hotel Hotel
  • Grand Ion Delemen Hotel Genting Highlands
  • Grand Ion Delemen Hotel Hotel Genting Highlands

Policies

Late check-out may be available on request (surcharge).

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 6 AM to 10 PM.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Mandatory fees

    Deposit: MYR 100.00 per night

    Optional extras

    Buffet breakfast is offered for an extra charge of MYR 58 for adults and MYR 29 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Grand Ion Delemen Hotel, Genting Highlands, Malaysia

    • Does Grand Ion Delemen Hotel offer free cancellation for a full refund?
      Yes, Grand Ion Delemen Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is parking offered at Grand Ion Delemen Hotel?
      Yes, there's free self parking.
    • Is there a pool at Grand Ion Delemen Hotel?
      Yes, there's an indoor pool and a children's pool. Guests have pool access from 6 AM to 10 PM.
    • Are pets allowed at Grand Ion Delemen Hotel?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Grand Ion Delemen Hotel?
      You can check in from 3:00 PM to anytime. Check-out time is noon.
    • Are there restaurants at or near Grand Ion Delemen Hotel?
      Yes, there are 2 onsite restaurants.
    • What is there to do near Grand Ion Delemen Hotel?
      Recommended spots to visit include SkyAvenue (3 mi) and Skytropolis Indoor Theme Park (3 mi), along with Arena of Stars (3.1 mi) and Chin Swee Cave Temple (3.7 mi).

    Recent reviews

    Good 7.8 From 378 reviews

    Very good 8.0
    Nice
    Nice hotel, shuttle bus provided to first world plaza, very convenient. Going to the room from lobby is a bit hassle as we need to change elevator. Overall is nice
    gb1 night trip
    Poor 2.0
    Cheated by 5 Star Hotel
    I have paid $1,200+ for a 5 Star hotel Suite but was given a $500+ apartment! The apartment was smelly and the cleaner covers the air with air freshener. Extremely disappointed and got cheated. Will be contacting CASE to resolve the cheating hotel rate.
    Jenny, sg2 night family trip
    Very good 8.0
    Great Experience with Hotel Staff
    Happy that my request for a high floor room with view of the mountains was acceded to. I had some bedroom door issue but was quickly rectified by the front desk moving us to another great room, a even higher floor which we liked. Overall, great experience especially the quick response from staff.
    Joseph, sg3 night trip with friends
    Exceptional 10.0
    Good hotel for enjoying Genting
    Always liked this hotel, close to the main Genting buildings and yet far enough to be quiet and serene. Room is quite spacious, well equipped and very clean.
    Chee Wai, sg1 night trip with friends
    Good 6.0
    Renovation needed
    It was a great place new pool and extremely helpful and friendly staff but quite a distance form the main attraction. The room is very basic the bed, the bed is the lowest quality kind dont sleep well. But the room is big. They could have do better on the bedding and deco. The door is not firm so keep making noise at night too.
    Vincent, sg2 night family trip
    Exceptional 10.0
    Excellent
    Verughese, gb2 night family trip
    Good 6.0
    اطلاله رائعه ولكن لايستحق المبلغ المدفوع ولا نصفه
    كانت الاطلاله رائعة والمكان المحيط بنا ممتاز مع خدمة توصيل مجاني الى فريست وورد ولكن لايستحق المبلغ المدفوع فيه نهائيا وهو ٧٨٣ريال والفندق لايرقى ليكون خمسة نجوم ابدا واعطيه اربعة نجوم
    Salah, as1 night family trip
    Exceptional 10.0
    Clean and good Location
    Yousef, as3 night family trip
    Poor 2.0
    The hotel service is really not up to the mark! Considering this is shown as a 5 star rated hotel on hotels.com, it is missing the very basic amenities. They don’t have a room service menu or any sort of brochures for the facilities in the hotel. If you ask, they say it is streamed on TV which is like 6 items from their menu. I asked the staff to provide one and they were really rude and denied that. Then when i walked to the restaurant at 12 in the night , which is in a whole differed building, they gave me a printout of the room service menu!! I couldn’t believe that the staff on phone had literally lied to me about having a room service menu and made me walk the whole 9 yards in the middle of the night. To add to it, i asked for a suite with a view of the first world ( as they boast in their pictures of the view), the staff confirmed it when we checked in and gave us room facing their own hotel!! When I complained, they said that no other room is available. So basically they lied about it again, and in person this time. I went there with my family to have good service and was really disappointed considering they are one of the most expensive hotels in genting. Only good thing is their breakfast spread and for that too they make you queue for like 20-30mins outside. I would just say, book the cheaper hotels near first world cz then you can atleast save money. I am never going back to this disappointment of a residence they call a “hotel”
    Ankur, sg2 night family trip
    Poor 2.0
    Lousy Hotel with pathetic Service
    Lousy Hotel with pathetic Service
    Bhupesh, sg2 night romance trip

    Grand Ion Delemen Hotel, Genting Highlands, Malaysia

    Is the description of this property not correct? Tell us