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Alte Wache

3.5-star hotel with restaurant, near Moenckebergstrasse

  • Free WiFi
From
NZ$173

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  • Standard Double Room Single Use - Living Area
  • Standard Double Room Single Use - Bathroom
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Adenauerallee, 25, Hamburg, 20097, Germany
8.0.Very good.
  • This is an old hotel, but the standard of cleanliness, maintenance and service is equal…

    May 20, 2020

  • Close to the Hauptbanhof. Comfortable, clean, and a reasonable price.

    Oct 19, 2019

See all 45 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Parking available
  • Non-smoking

Property highlights

Main amenities

  • 99 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • 3 meeting rooms

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Free toiletries
  • Daily housekeeping
  • Iron/ironing board

What’s around

  • In Saint Georg
  • Miniatur Wunderland - 27 min walk
  • Hamburg Dungeon - 27 min walk
  • Elbe Philharmonic Hall - 36 min walk
  • Reeperbahn - 38 min walk
  • Moenckebergstrasse - 7 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Single Room
  • Standard Double Room Single Use
  • Deluxe Double Room
  • Junior Suite
  • Suite
  • Standard Double Room

Location

Adenauerallee, 25, Hamburg, 20097, Germany
  • In Saint Georg
  • Miniatur Wunderland - 27 min walk
  • Hamburg Dungeon - 27 min walk

What’s around

Landmarks

  • In Saint Georg
  • Miniatur Wunderland - 27 min walk
  • Hamburg Dungeon - 27 min walk
  • Elbe Philharmonic Hall - 36 min walk
  • Reeperbahn - 38 min walk
  • Moenckebergstrasse - 7 min walk
  • Hamburg City Hall - 18 min walk
  • Hamburg Wholesale Market - 23 min walk
  • Hamburg Cruise Center - 32 min walk
  • St. Michaelis Church - 33 min walk
  • Hamburger Dom - 36 min walk

Getting around

  • Hamburg Airport (HAM) - 15 min drive
  • Hamburg Central Station - 7 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 8 min walk
  • Hamburg Dammtor Station - 27 min walk
  • South Central U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk
  • North Central U-Bahn - 9 min walk

At a glance

Hotel size

  • This hotel has 99 rooms

Arriving/leaving

  • Check-in time 1:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets stay free (dogs only)
  • Restrictions apply*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 12 per night)
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café

Working away

  • Number of meeting rooms - 3

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Elevator

Languages Spoken

  • English
  • German

In the room

Home comforts

  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Alte Wache
  • Alte Wache Hamburg
  • Hotel Alte Wache
  • Hotel Alte Wache Hamburg
  • Alte Wache Hotel Hamburg
  • Alte Wache Hotel
  • Alte Wache Hotel
  • Alte Wache Hamburg
  • Alte Wache Hotel Hamburg

Optional extras

Self parking costs EUR 12 per night

Rollaway beds are available for EUR 32 per night

Buffet breakfast is offered for an extra charge of EUR 10 for adults and EUR 10 for children (approximately)

Policies

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Alte Wache does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 12 per night. Parking spots may be limited.
  • Yes, dogs stay free, with a limit of 1 per room.
  • You can check in from 1:00 PM - midnight. Check-out time is 11:00 AM.
  • Yes, there's an onsite restaurant. Nearby restaurants include Dostana-Store (3-min walk), L'Amira (3-min walk), and Kebap Salonu Urfa (4-min walk).
  • No, this hotel doesn't have a casino, but Casino Esplanade (3-min drive) is nearby.
8.0.Very good.
  • 2.0.Poor

    Non cancellation policy and would not reschedule dates which were incorrectly scheduled with EXPEDIA

    2 night trip, Oct 15, 2019

    Verified Expedia guest review

  • 2.0.Poor

    Unpleasant on every level

    I was shocked to be given a TINY, prison-style single room on the street level; the furnishings were literally from the 80s and the bed was hard and uncomfortable. I was really disappointed because the room didn't look at all like the picture I saw on hotels.com. And my booking said "twin" bed so I assumed there would be two beds in the room. When I raised this issue, the senior reception adopted a hostile attitude. She refused to allow me to cancel the reservation so I could find a different (better) hotel. Even after Hotels.com got involved, calling the hotel to plead on my behalf, the management were completely resolute in their refusal to do anything. This isn't a hotel that cares about it guests. All they care about is ripping you off. A deeply unplesant experience. Don't stay here!

    Enda, 2 night trip, Oct 3, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The front desk kindly let me check out an hour later as my husband was feeling unwell and our train left much later. It was much appreciated extra time to rest. Cheers!

    1 night romance trip, Sep 9, 2019

    Verified Expedia guest review

  • 4.0.Fair

    Disappointing

    The drains in the shower smelled awful. I dreaded having to go in to the bathroom. There was no window or extraction fan. When I moved the curtains it created a cloud of dust too so cleanliness was not great. Also no tea/coffee facilities - I thought the bottled water provided was free but turned out to be 2.5 euros per small bottle. On the plus side it was central, right next to the Hauptbahnhof and the reception/bar area looked cleaner and smarter than the rooms.

    Sally, 1 night trip, Sep 6, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Hotel o.k.

    Sehr freundliches Personal, gutes Essen, alles top. Ledgilich die Matratze habe die ganze Nacht gespürt, jede Feder einzeln. Vielleicht war das nur in meinem Bett so.

    Robert, 4 night business trip, Apr 24, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    otel med central beliggenhed, fantastisk service

    Hotellet har pæne store værelser med en god seng, rent overalt og gratis WiFi. Selvom der ikke var morgenbuffet, blev maden serveret ved bordet med æg og bacon, juice, brød og pålæg samt marmelader og ost. Hjælpsomheden fra personalet var enorm. Bare spørg og hjælpen var der. Prisen var attraktiv og det gælder også parkering i aflåst gård. Beliggenheden gør at man kan gå til det meste. Hovedbanegården ligger 3 minutter fra hotellet. Der er masser af gode spisesteder i kvarteret.

    Lars, 2 night family trip, Jul 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    sehr freundliches Personal, sehr saubere Zimmer und Einrichtungen. Einfach alles super

    2 night family trip, May 29, 2020

    Verified Expedia guest review

  • 2.0.Poor

    HOTEL THAT DOES NOT CONCERNS ABOUT COVID-19 CRISIS

    This hotel does not have any responsability due to the COVID-19 crisis, flexi bus cancelled with a refund my trip, so i could not go on with my trip, i asked hotels.com to get to them to get a refund, and they say no. They do not care about the security of his hostes, they only care about the money, do not have empathy for this WORLD CRISIS, be careful they rather have patients to spread the virus in its city. Cant believe germans are like this. Dieses Hotel ist aufgrund der COVID-19-Krise nicht verantwortlich. Der Flexi-Bus wurde mit einer Rückerstattung meiner Reise storniert. Daher konnte ich meine Reise nicht fortsetzen. Ich bat hotels.com, sie zu kontaktieren, um eine Rückerstattung zu erhalten, und sie Nein sagen. Sie kümmern sich nicht um die Sicherheit seiner Gastgeber, sie kümmern sich nur um das Geld, haben kein Einfühlungsvermögen für diese WELTKRISE, seien Sie vorsichtig, sie haben lieber Patienten, die das Virus in seiner Stadt verbreiten. Ich kann nicht glauben, dass Deutsche so sind.

    Edgar, 1 night trip, Mar 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Centralt

    Godt og centralt beliggende hotel. Venlig og imødekommende personale.

    Niels Jørgen Friis, 1 night trip, Dec 18, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Service und Frühstück top Zimmer eher flop

    In Anbetracht des Übernachtungspreises war ich von der Enge des nicht auf dem neuesten Stand befindlichen Einzelzimmers doch überrascht. Während der Teppichboden ungepflegt wirkte, war das Bad in bestem Zustand, freundlich und sauber. Überragend fand ich das Frühstück, dessen Vielfalt und Qualität kaum Wünsche offen ließ. Schlafen konnte man dank unverbrauchter Matraze und ruhiger Lage des Zimmers gut. Sehr erfreulich war, dass ich trotz frühzeitiger Anreise gleich einchecken konnte.

    1 night business trip, Nov 28, 2019

    Verified Hotels.com guest review

See all 45 reviews