The ONE Hotel Astana

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Overview of The ONE Hotel Astana

The ONE Hotel Astana

4.0 star property
4-star hotel in Nur-Sultan with bar/lounge and health club

9.0/10 Superb

2 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Qadyrghali Zhalayyri Street 8, Nur-Sultan, 010000
Main amenities
  • 44 smoke-free guestrooms
  • Daily housekeeping
  • Health club
  • Sauna
  • Steam room
  • Bar/lounge
  • 24-hour room service
  • Spa services
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Playground on site
  • Rollaway/extra beds
  • Refrigerator
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Heart of Nur-Sultan
  • Palace of Peace and Reconciliation - 4 min drive
  • The US Embassy and the Consulate in Kazakhstan - 8 min drive
  • EXPO 2017 - 18 min drive

Getting around

  • Nur-Sultan (NQZ-Nazarbayev Intl.) - 26 min drive
  • Astana Railway Station - 23 min drive
  • Airport shuttle (surcharge)

About this property

The ONE Hotel Astana

The ONE Hotel Astana offers an airport shuttle (available 24 hours) for KZT 4000.00 per vehicle one-way. You can relax at the sauna, work out at the health club, or unwind with a drink at the bar/lounge. A steam room and a terrace are other highlights, and rooms at this upscale hotel offer up nice touches like free minibar items and bathrobes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 44 rooms

Arriving/Leaving

  • Check-in time from 2 PM - 1:30 PM
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–11 AM
  • Bar/lounge
  • 24-hour room service

Taking the kids

  • Children stay free
  • Playground

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Elevator

Languages spoken

  • English
  • Russian

Room amenities

Be entertained

  • Plasma television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KZT 4000.00 per vehicle (one-way)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for KZT 6000 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

This property accepts credit cards, debit cards and cash.

Also known as

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Frequently asked questions

Overall score and ratings

9.0

Superb

10.0/10

Cleanliness

6.0/10

Staff & service

10.0/10

Property conditions & facilities

10.0/10

Eco-friendliness

8/10 Very good

Goid
Nice hotel with great condition and friendly staff. However, the room cleaning was not very good. When I asked for anything they bring it fast. But there was a day when I put a card for cleaning the room but it didnt get cleaned. Other than that everything was great.
Khaled, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ALEXANDR, 2-night trip
Verified Hotels.com guest review