6/10 Good
16 October 2019
Disappointing
After looking through the first 20 odd photos of the property on the app I went ahead and booked. The expectation v reality of what we actually got was somewhat disappointing. Before we saw our actual room. The property details state there is a lift…there was not. Found the gas to turn the cooker on but couldn’t get it to work. The toilet was so close to the wall that anyone over 5’3 has to sit sideways. The balcony was full of linen so we couldn’t actually sit outside and the door was hanging off it’s hinges when opened.
The location was good with the tube stations, pub and shop within 5 minute walk.
The room was clean and functional. Check in process was straight forward once we managed to locate the building.
In all honesty I felt a little missold on this based on the concentration of photos that made the rooms look modernised and refurbished. So pay attention to type of suite you’re booking to avoid disappointment. I clearly missed something.
5-night trip
Verified Hotels.com guest review