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All properties in Valle de Guadalupe, Baja California, Mexico

El Cielo Winery and Resort, By Karisma

Luxury hotel in Valle de Guadalupe with 2 restaurants and winery

  • Free WiFi and free parking
From
NZ$570

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8.8.Fabulous.
  • Repeat visitor here. The resort is in a central location within distance of the nicest…

    Mar 12, 2021

  • Overall great stay. Sergio helps with everything through Whatsapp. You need anything he…

    Feb 12, 2021

See all 278 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Easy parking
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 95 guestrooms
  • Daily housekeeping
  • Winery
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Full-sized refrigerator/freezer
  • Separate bedroom
  • Number of living rooms
  • Television
  • Garden
  • Terrace

What’s around

  • Monte Xanic - 4.7 mi / 7.5 km
  • First Street - 21.1 mi / 33.9 km
  • Avenida Adolfo Lopez Mateos - 21.1 mi / 34 km
  • State Center for the Arts - 21.5 mi / 34.6 km
  • Caracol Museum - 21.6 mi / 34.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite
  • Master Suite
  • Owners
  • Residence

Location

  • Monte Xanic - 4.7 mi / 7.5 km
  • First Street - 21.1 mi / 33.9 km
  • Avenida Adolfo Lopez Mateos - 21.1 mi / 34 km

What’s around

Landmarks

  • Monte Xanic - 4.7 mi / 7.5 km
  • First Street - 21.1 mi / 33.9 km
  • Avenida Adolfo Lopez Mateos - 21.1 mi / 34 km
  • State Center for the Arts - 21.5 mi / 34.6 km
  • Caracol Museum - 21.6 mi / 34.8 km

Getting around

  • General Abelardo L. Rodriguez Intl. Airport (TIJ) - 88 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 95 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • 1 per room (up to 18 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Free offsite parking nearby
* See small print for additional details or extra charges

In the hotel

Food and drink

  • English breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Outdoor seasonal pool
  • Outdoor pool
  • Fitness facilities
  • Bicycle rentals on site
  • Horse riding/rental on site
  • Mountain biking on site
  • Scooter/moped rentals on site
  • Segway rental/tour on site
  • Hiking/biking trails nearby
  • Winery attached

Working away

  • Business center
  • Number of meeting rooms - 2
  • Conference space
  • Conference space size (meters) - 160

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 33
  • Year Built - 2017
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Balcony or patio
  • Yard
  • Number of living rooms

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 50-inch flat-screen TV
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Full-sized refrigerator/freezer

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Latitud 32 - This fine-dining restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner.

Polaris - Onsite restaurant. Open daily.

Small print

Also known as

  • El Cielo Winery Resort Karisma Valle de Guadalupe
  • El Cielo Winery Resort Karisma
  • El Cielo Winery Karisma Valle de Guadalupe
  • El Cielo Winery Karisma
  • El Cielo Winery Resort By Karisma
  • El Cielo Winery and Resort, By Karisma Hotel
  • El Cielo Winery and Resort, By Karisma Valle de Guadalupe
  • El Cielo Winery and Resort, By Karisma Hotel Valle de Guadalupe

Optional extras

Breakfast costs between USD 20 and USD 40 for adults, and USD 10 and USD 20 for children (approximately)

Pets are allowed for an extra charge of USD 75 per pet, per day

Airport shuttle service is offered for an extra charge

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from March to October.
  • Pool access available from 8 AM to 8 PM.

    This property does not have elevators.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    This property accepts credit cards and cash.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs

    • Yes, El Cielo Winery and Resort, By Karisma does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's a seasonal outdoor pool. Guests have pool access from 8 AM to 8 PM.
    • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 18 lbs per pet. There's a charge of USD 75 per pet, per day.
    • You can check in from 3:00 PM - 6:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
    • Yes, there are 2 onsite restaurants, featuring fusion cuisine. Nearby restaurants include Corazón de Tierra (2.3 mi), Rey de 3 (3.2 mi), and Finca Altozano (3.6 mi).
    • Yes, an airport shuttle is available.
    • Have fun with onsite activities like horseback riding and mountain biking. Additional recreation onsite includes segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a winery and a seasonal outdoor pool. El Cielo Winery and Resort, By Karisma also has a fitness center and a picnic area, as well as a garden.
    8.8.Fabulous.
    • 8.0.Very good

      This would be an amazing place if they improved their customer service especially at the front desk. The place is clean and beautiful but administration needs to get it right regarding the way they take care of their guests.

      Morena, 1 night trip, Jan 9, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Highly Recommend

      It was perfect. Food was amazing, service was amazing, suite and views were perfect... We will definitely visit again.

      Jasmine, 1 night trip, Jan 1, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Staff was welcoming and incredibly professional . Property was clean inside and out. Every staff we encountered greeted us with a warm smile. An incredible place for healthy and safe get away during this pandemic.

      2 night family trip, Dec 29, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Lovely place! They have great staff all very nice! This place is great to go in groups!

      4 night romance trip, Dec 23, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      La experiencia en general estuvo de lujo. Estuve en una Junior Suite (2do piso), los espacios son amplios, la vista desde el balcón por la mañana tomando un café Nespresso fue muy memorable. Las medidas de seguridad por COVID y el servicio del personal es excelente. El servicio de shuttle entre la habitación y los restaurantes de El Cielo fue muy útil. Para muchos servicios - dentro y fuera del hotel -necesitas preparar tu celular para leer codigos QR para ver menús y ordenar servicios. Disfruté el baño con regadera de lluvia. Espero regresar otra vez.

      Carmina, 2 night romance trip, Nov 21, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      A Great Resort in the Wine Valley

      El Cielo is a beautiful place to visit and stay. The apartments are spacious and modern. The restaurants and breakfast are excellence. The El Cielo wine is also excellent.

      steve, 1 night trip with friends, Nov 15, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Amazing service, very strict with Covid and are following protocol. I was very impressed with the facility. Super clean and the staff very helpful treated us amazing the service is 5 start service. Doesn’t compare to any other places in valle de Guadalupe. The wine tasting at El cielo I wish they provided cheese platter and heaters since it is super cold at night. They were also short staff the gentleman who helped us was super nice, but I seen how busy he was with 5 other tables besides ours. The wine were amazing and we were allowed to bring the glasses home so that was nice.

      Cesar, 2 night trip with friends, Nov 13, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      The property is beautiful, the view spectacular , it was more than I expected .

      Gaby, 2 night trip with friends, Nov 13, 2020

      Verified Expedia guest review

    • 4.0.Fair

      Won't come back

      The management of at this establishment does not deserve a 5 star rating....the heater in our room was not operating and it took 2 1/2 hours to get a room change. The breakfast restaurant had flies everywhere ( not a 5 star standard) I asked about at the star and was told it was normal! The staff were pleasant but I was never able to speak to a manger, probably because they were afraid to speak with me. I made numerous requests to speak to the manger on call. I will never stay at this hotel again. There are many beautiful hotels in the Valle that are far superior!

      Lee, 2 night trip, Nov 9, 2020

      Verified Hotels.com guest review

    • 4.0.Fair

      We’ve been wanting to visit El Cielo for a while now and were looking forward to our stay. Unfortunately, it was not pleasant at all. Although the staff were really nice, the place did not deliver. 1. This place is considered expensive. We reserved the entire residence for the night and paid approximately $1000 for the night. As we entered the unit, the house had a sewer smell coming from the master bedroom. We could not get rid of it. The unit was presentable but wasn’t what I would’ve considered “clean”. The master bathroom has a huge jetted tub but it didn’t work properly. :( 2. We had a pool reservation for the evening and when we arrived, it had not been cleaned out and refreshed with clean towels nor were the lights turned on. We had to call s couple of time to have someone come and take care of it. 3. They have 24hr room service.... not many options but we found something. It took a while for the delivery but we were told it would. The problem was that it arrived cold, some basic items missing so the server had to make several trips that also took a long time and even then, we really didn’t get what we had asked for. 4. Same case when we visited the restaurant for breakfast the next morning. It took very long to get our food and we kept having to ask for things that were missing and every time was at least 15 to 20 min to get them. I totally get that COVID has brought limitations to these kinds of “trips” but for your prices should reflect that!

      Liz, 1 night family trip, Oct 18, 2020

      Verified Expedia guest review

    See all 278 reviews