Elevate Rooms at Spadina & Bloor , Toronto, Canada

The room has no windows leave aside the premium blackout curtains as mentioned in the description The so called premium bedding was so uncomfortable that when you sit or lie on the bed quietly the wooden planks hurts your body as the mattress is barely 4 inches thick and worn off. You can feel the wooden planks underneath all night long and you will be lucky to get any sleep The room and the bathroom ceiling is 7 and 6 feet high. If you are tall, forget taking a shower in there The room was dirty upon arrival. When complained to the owner, he said he would send someone to clean but we have to be in room as they don't have a key. We wasted 2 hours waiting for the cleaning person to come. When she arrived, she told us she can not speak English and tried to use an app to translate our words. After 30 minutes of worthless waiting, we all knew she won't understand a thing so she left without cleaning The room did not have any toiletries. There was luckily a half used toilet paper but that's about it. There was no hand wash, no shampoo or body wash. When we asked the owner about the basics he said he does not provide. I have pics but can't attach - error in website When we complained to the owner he did not respond. We then called hotels.com to report this. They contacted the owner to which he said, if the guests want to leave they can but he won't refund any amount. We paid $250 for this horrible room for 2 nights-This did not include parking ($15/day)

Stayed for 2 nights. Pros: Reasonably priced. Great location. Parking available behind the house for $15 a night. Good AC, which kept my room on the third floor very cool during two very hot days. Clean bedding and towels. Easy check in and check out. Cons: Very noisy. I could hear people in the adjacent room blowing their noses very loudly, which was nasty. Also, the front door slams very loudly whenever someone enters or exits - so loud it startled me each time even though I was on the third floor. When in entered my room there was debris in the sink. The pump to a shampoo bottle and a piece of plastic were left there and were covered in shampoo. The shower curtain was pretty gross and the shower smelled like mildew. The bathroom is EXTREMELY small and you can sit on the toilet without tilting your legs to the side. I am short so I can’t imaging someone tall using it. The shower is super cramped as well. What bothered me the most was that a thick, dark hair was on the wall next to my bed and when I tried to remove it I was unable to because it was adhered to the wall. I had to look at it each time I went to sleep and it grossed me out. Lastly, the front lawn was unkept and the bed was really uncomfortable. I feel like all of the issues can be easily corrected with just a little bit of effort. Would not stay there again unless things improved or there was nothing else available.

POSITIVES: Very clean, quiet during my stay, and located in a very nice neighbourhood (close to public transit, shops, restaurants, etc). CONCERNS: Single room on second floor is small and the bathroom is a converted closet, so it’s actually tiny (about 3 feet wide) and anyone tall will have trouble sitting down on the toilet without banging their knees into the sink. Beyond the small size, this property is not a hotel and so you should be aware that it offers very few of the amenities that you might expect from a hotel room. This is not necessarily a criticism although it was not entirely clear to me, from the description, all of what you won’t have in your room. No TV; no phone; no clock; no coffee maker; no tissues; no chair; no sheets (just a comforter and a single pillow on a very hard, extra firm bed); no control over the room temperature (one night my room was very cold); no peephole in the room door; just a basic door lock (no deadbolt, no barrel bolt, no chain lock); and no front desk or staff on site (that I ever saw).

This was not a hotel, this was a Guest house. None of the expected amenities that were advertised. No iron or ironing board, no hair dryer. The mattress was likely the cheapest the host could find and no extra pillows were available. The bed did not have a top sheet and the comforter was very thin. The host would not respond to repeated phone calls to advise as to how to check in until I called hotels.com who managed to reach him and ask him to call me as I was boarding a plane to the city where the “hotel” was located. Since we were not able to reach him he allowed others to park in the only area available to guests (1 spot) forcing us to secure parking in a variety of locations blocks away from the accomodations and costing on average $40.00-$50.00 per day. He offered to refund one night for this but has yet to honor this. In my estimation. He should be barred from advertising on hotels.com and I certainly won’t be visiting hotels.com in the future for my hospitality and lodging needs

The room was very clean. Quite a bit of space for my husband and I. A variety of lighting options was nice too. Wifi was great. A few things were missing that I never thought I'd have to ask about though. There wasn't any spare toilet paper. Just a partially used roll. There was no full length mirror, which made it hard to asses myself before going out. There were only 2 small towels for the shower and no washcloths. There was no tv. And my biggest gripe- there was NO hand soap in the bathroom. I don't feel like that is hygienic at all.