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All properties in Isla Holbox, Quintana Roo, Mexico
1 room, 2 adults

Mystique Holbox by Royalton

4-star4 stars
Av. Pedro Joaquin Coldwell, entre Calle Chabelita y Paseo Carey, Isla Holbox, QROO, 77310, Mexico

Upscale beachfront hotel with outdoor pool, near Holbox Beach
  • Free WiFi and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The hotel staff is wonderful and go out of their way to help in anyway possible. Our…May 4, 2021
  • Awesome place to stay! A/C was cold all day long! WiFi is a bit slow but didn’t care for…May 4, 2021

Mystique Holbox by Royalton

from NZ$297
  • Deluxe Junior Suite
  • Premium Junior Suite Ocean Front
  • Luxury Presidential Ocean Front One Bedroom Suite
  • Deluxe Junior Suite Swim Out
  • Deluxe Junior Suite Loft Ocean View
  • Deluxe Junior Suite Ocean Front
  • Deluxe Junior Suite Pool View

What’s around Mystique Holbox by Royalton

Landmarks

  • On a private beach
  • Holbox Beach - 1 min walk
  • Punta Coco - 17 min walk
  • Punta Mosquito Beach - 42 min walk
  • Whale Shark Pier - 13 min walk
  • Holbox Letters - 13 min walk
  • Main Square - 13 min walk
  • Holbox Church - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 46.6 miles/75.1 km

At a glance

Key facts

Hotel size

  • This hotel has 38 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • On private beach
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Kayaking on site
  • Motor boating on site
  • Parasailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site
  • Pool umbrellas
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
Facilities
  • Year Built - 2018
  • Elevator
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Be entertained
  • 55-inch LED TV
  • Satellite TV channels
  • IPod docking station
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Mystique Holbox by Royalton’s small print

Also known as

  • Mystique Blue Holbox Hotel
  • Mystique Blue Holbox
  • Mystique Holbox by Royalton Hotel
  • Mystique Holbox by Royalton Isla Holbox
  • Mystique Holbox by Royalton Hotel Isla Holbox
  • Mystique Blue Hotel
  • Mystique Blue

Policies

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property accepts credit cards and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Cooked-to-order breakfast is offered for an extra charge of USD 10.5 for adults and USD 10.5 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Mystique Holbox by Royalton

  • Does Mystique Holbox by Royalton offer free cancellation for a full refund?
    Yes, Mystique Holbox by Royalton does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Mystique Holbox by Royalton?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Mystique Holbox by Royalton?
    Yes, there's free self parking.
  • Is there a pool at Mystique Holbox by Royalton?
    Yes, there's an outdoor pool.
  • Are pets allowed at Mystique Holbox by Royalton?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Mystique Holbox by Royalton?
    You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Mystique Holbox by Royalton?
    Yes, there are 2 onsite restaurants. Nearby restaurants include casa nostra rooftop (9-min walk), Las Panchas (11-min walk), and El Cafecito (11-min walk).
  • What is there to do at Mystique Holbox by Royalton and nearby?
    Have fun with onsite activities like kayaking, parasailing, and windsurfing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a private beach. Mystique Holbox by Royalton also has a fitness center and a garden.

Recent reviews

Superb 9.0 From 244 reviews

Exceptional 10.0
Mystique Blue - A gem in Holbox
Amazing staff, Mayra, Patty, Denis, were especially nice, and made this a memorable stay. Rooms are clean, spacious and were pleasantly surprised with a complimentary bottle of wine. I would recommend this hotel for your next visit to Holbox.
Carlos, us2 night trip
Very good 8.0
Very unique, cute hotel. The restaurant on site has very good food. The beach is beautiful with lots of seating area which staff keeps very tidy and clean. The front desk staff was very polite and accommodating to help with everything from taxis to excursions. House keeping would occasionally forget a few things like washcloths or coffee but definitely kept our room clean which is much more important to me. We would definitely return in the future.
us7 night family trip
Very good 8.0
it has Fancy interior in the room. and it is very near by beach. but you need to walk 10min to Center of the town
us2 night family trip
Very good 8.0
Restful holidays
Amazing location! Very restful and service was great!
MANOELA, us5 night trip
Exceptional 10.0
Clean and updated property, you can see the beach from every room and it is within walking distance from rooms. Service was excellent, they cleaned the rooms at least once a day, room service was all we ate for dinner the entire trip. The restaurant is right on the beach. Everyone on staff was very polite, helpful and attentive, the front desk even remembered that it was my birthday.
Gina, us3 night romance trip
Exceptional 10.0
The location was excellent, the beach front at this hotel is much nicer than other beachfronts in Isla Holbox. Proximity to town is a nice short walk. Staff is incredible from check-in to check-out. The bathrooms in the rooms are a little weird, and not ideal for travelers other than couples maybe.
Justin, us3 night trip with friends
Poor 2.0
Very unhappy with this hotel. They charged me twice and refused to pay back the money Filed a case with Expedia but was told the hotel refuses to transfer the money back and they have already collected my payment
Sandra, gb4 night trip
Poor 2.0
Reservations staff charged me for an additional night when not needed Would highly recommend not booking
Jamie, gb4 night trip
Poor 2.0
Would highly recommend AGAINST booking this property due to their customer service Had to make changes in our reservation. Called the property straight for 2 days trying to make a simple date change. Kept on being transferred to their reservations team who never picked up the phone. Expedia also couldn’t reach them. Was told by multiple other people that they have passed the message on and that I would receive a call back, this never happened. These are expensive calls whilst abroad... In desperation (as I would have had no where to stay that night) I booked a extra night in the property and hoped to resolve the issue when I arrived. Upon arrival the reservations team changed the booking so I had 2 rooms for the same night and then refused point blank to refund the unneeded one. The hotel is not on the cheap side especially for Mexico (and especially for not including any breakfast) so this was a large loss. I also had hotel credit to use whilst at the property. Upon check out I was told that the food I ordered had not been processed correctly their side and therefore I had no choice but to pay for these items and if I wanted to use the credit I would have to order extra. I complained as the only reason I had ordered food at the hotel was because of this credit, it was 10:30 pm and I was leaving to get the ferry at 5:30am so no food was needed. 30 minutes later they folded and I had my bill correctly adjusted. Left extremely unhappy and out of pocket
JamieP, gb1 night romance trip
Exceptional 10.0
volveremos
Nos gusto mucho el Hotel y la atención de su gente.
Tanya, us2 night trip

Mystique Holbox by Royalton