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All-inclusive beachfront hotel with free children's club, near Garza Blanca Beach
The staff was very friendly and courteous. We had a great time despite not being able to…
Jan 2, 2021
They had a great gym facility with top quality equipment. The rooms are clean, nicely…
Dec 28, 2020
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), Intertek Cristal (3rd party expert - Global), and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Self parking costs MXN 90 per day
Spa access is available for an extra charge of MXN 6000 per day
Laundry facilities are available for an extra charge of MXN 3000 per day
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-out is available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Fun and family friendly. As soon as you get there you are greeted with a with drink. Check in is easy and rooms are spacious, clean, and comfortable. The view is spectacular and the food is delicious especially at Frida. The service is outstanding and nightly shows are fun and entertaining. Enjoyed my stay of 4 days and 3 nights.
EllaGrace, 3 night family trip, Dec 24, 2020
Verified Orbitz guest review
The food si excellent And the rooms are very confortable
Christopher, 3 night trip with friends, Dec 23, 2020
Verified Expedia guest review
The staff never stopped cleaning the grounds and public areas. They were constantly squeegeeing and mopping the pool area and wiping down surfaces. The food was very good in the restaurants, especially the Italian one, and the buffet was decent. However it was the staff that impressed us the most. It truly seemed as if their only goal was to make your vacation seamless and as perfect as possible. César, Gonzola, Artho (
7 night trip, Dec 16, 2020
Verified Expedia guest review
El personal super amable. La comida mala y con poca variedad. Imposible hacer reservación en los restaurantes, el único restaurante siempre disponible no aceptaba niños. Lo unico bueno son los animadores y el kids club.
Susana, 2 night family trip, Nov 20, 2020
Verified Hotels.com guest review
I like the beach and swimming up bar was great a lot of different drinks
Art, 7 night trip, Nov 14, 2020
Verified Expedia guest review
I liked the people,The staff friendly and helpful if you needed anything.
cynthiaSarubbi, 14 night family trip, Nov 9, 2020
Verified Expedia guest review
*If you have kids PLEASE DONT BOOK THIS HOTEL! Lol * drinks are horrible!!!!!! Stick with beer *right after checking in they try to sell you “membership” or something like that... *beach is really small so you can’t really go for a Walk * *food was really really good for the price Shoutout to Gonzalo at the Italian restaurant *view was great *nice shower *nayeli at the front desk was really helpful :)
Silvia, 3 night trip, Nov 5, 2020
Verified Hotels.com guest review
The buffet was limited and the staff was not very friendly. More stale If anything, lacked personality
Mervin, 1 night family trip, Oct 18, 2020
Verified Expedia guest review
Ocean view rooms with a balcony to enjoy. Relaxing atmosphere. Pools close at 8pm which seems early. Also two of the 3 restaurants don't allow children under 12 for dinner which makes it difficult for families to enjoy something other than the buffet.
4 night trip with friends, Oct 14, 2020
Verified Expedia guest review
I love the ocean in that side. I didn’t like the service ,the cleaning , they don’t have enough towels..
Leticia, 7 night family trip, Oct 12, 2020
Verified Expedia guest review