Disappointing in two areas:
1. staff is ultimately responsive to the needs of guests but their attitudes are not the best - late afternoon/evening crew seemed like they didn’t really want to be there and are conflicted about having guests. Training needed in this area. We are easy to please and nice to staff so… what up?
2. Cleanliness: floors poor. Large area of sticky soda-like dried spill in the kitchenette area; carpet is stained and/or simply not vacuumed; bath has melted lozenge by the tub and unidentified white substance in corners. Question the standards of training and supervision.
Also: Pillows looked rumpled and not fresh (is it possible the pillow cases were not changed between guests??)
I will say that the counters, tub, fridge, microwave appeared clean. Overall, the building condition is good: either recent construction or remodel.
One curious feature the great tv is wall mounted in a spot where it is difficult to watch in bed. Also, a tall person coming out of the bathroom and walking around the bed has a good chance of hitting the tv with his/her shoulder” - not much room there.