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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Andaz Mayakoba a Concept By Hyatt - All Inclusive

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (free)
  • In-room childcare (surcharge)
  • Beach towels
Carretera Federal Cancun, Playa del Carmen Km 298, Playa del Carmen, QROO, 77710, Mexico

5-star beachfront resort with free beach shuttle, near El Camaleon Mayakoba Golf Course
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Supervised childcare/activities (free)
    • In-room childcare (surcharge)
    • Beach towels
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • A truly fantastic trip. The resort is beautiful, the staff were so friendly and attentive…Dec 10, 2020
  • Resort with cleanliness, great staff, spectacular food and great beaches. Very classy…Nov 11, 2020

Andaz Mayakoba a Concept By Hyatt - All Inclusive

from NZ$838
  • Andaz King
  • Andaz Double Bed
  • Lagoon View King
  • Lagoon View Double
  • King Beach Area
  • Double Beach Area
  • Beach Front King
  • Beach Front Double
  • Ocean View Studio
  • Beach Front Studio
  • Andaz Suite
  • Lagoon View Suite
  • Beach Area Suite
  • Ocean View Suite
  • Beach Front Suite
  • Bi-level Suite

What’s around Andaz Mayakoba a Concept By Hyatt - All Inclusive

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 6 min walk
  • Quinta Avenida - 4.4 mi / 7 km
  • Maroma Beach - 5.5 mi / 8.8 km
  • Xcaret Eco Theme Park - 10.8 mi / 17.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 214 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets allowed*

  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 5 restaurants
  • Bar/lounge
  • Beach bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • On private beach
  • Free beach shuttle
  • Number of outdoor pools - 2
  • Pool cabanas (surcharge)
  • 24-hour fitness facilities
  • Spa services on site
  • Free bicycles on site
  • Ecotours on site
  • Kayaking on site
  • Scuba diving on site
  • Parasailing nearby
  • Sailing nearby
  • Surfing/boogie boarding nearby
  • Beach sun loungers
  • Pool sun loungers
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Year Built - 2016
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • French
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Andaz Mayakoba a Concept By Hyatt - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (some restrictions)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Bicycling
  • Fitness facilities

Not included
  • Golf green fees
  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

Cocina Milagro - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Tinta del Pulpo - Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Casa Mate - This fine-dining restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open select days.

Sotavento - This seafood restaurant is located on the beach. Reservations are required. Open daily.

Vegan Bar - This beachfront restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Andaz Mayakoba a Concept By Hyatt - All Inclusive ’s small print

Also known as

  • Andaz Mayakoba All Inclusive Package Concept Hyatt
  • az Mayakoba Inclusive Package
  • Andaz Mayakoba a Concept By Hyatt All Inclusive
  • Andaz Mayakoba a Concept By Hyatt All Inclusive Package
  • Andaz Mayakoba a Concept By Hyatt - All Inclusive Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the fitness facility.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Transfers via shuttle are required and must be arranged before travel by contacting the property at the number on the booking confirmation.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Pet deposit: USD 100 per stay

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 100 per pet, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Andaz Mayakoba a Concept By Hyatt - All Inclusive

  • Does Andaz Mayakoba a Concept By Hyatt - All Inclusive offer free cancellation for a full refund?
    Yes, Andaz Mayakoba a Concept By Hyatt - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
    Yes, there are 2 outdoor pools.
  • Are pets allowed at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
    Yes, pets are welcome. There's a charge of USD 100 per pet, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
    You can check in from 3:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Andaz Mayakoba a Concept By Hyatt - All Inclusive ?
    Yes, there are 5 onsite restaurants, featuring alfresco dining and ocean views. Nearby restaurants include El Puerto (14-min walk), Coco's Cabanas (3 mi), and Fonda Argentina (3.3 mi).
  • What is there to do at Andaz Mayakoba a Concept By Hyatt - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, archery, and cycling. Additional recreation onsite includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a private beach and a 24-hour fitness center. Andaz Mayakoba a Concept By Hyatt - All Inclusive also has spa services and a garden.

Recent reviews

Superb 9.0 From 46 reviews

Exceptional 10.0
Very clean, amazing staff, beautiful hotel, rooms are so big and nice. many pools...
Madonna, us3 night romance trip
Fair 4.0
All inclusive should mean ALL inclusive, not a portion of the menu is included with up charges on all the good items. Breakfast did not start until 8 and took at least an hour so it was not an option if you had early morning activities. Service was friendly but very slow.
Tom, us3 night romance trip
Exceptional 10.0
Location and amenities are great, very friendly and professional personnel, fantastic atmosphere and outstanding food and service.
Artem, us9 night family trip
Exceptional 10.0
Really everythjng is perfect, the service at the Hotel all good
Carlos, us4 night family trip
Exceptional 10.0
The service was top notch. The property was laid out beautifully and there was a peacefulness
us1 night trip
Good 6.0
This property is way overpriced, I wouldn’t stay there again
us3 night trip
Exceptional 10.0
Great food and nice accommodations.
katye, us3 night family trip
Good 6.0
The air conditioning in the room was not the best - either too cold or too weak
us7 night family trip
Exceptional 10.0
Best resort I have ever stayed at in Mexico! Food and service was AMAZING! David at the beach was great!
us4 night romance trip
Exceptional 10.0
Amazing resort great staff the service is absolute perfection but the resort needed night animations DJ club dancing I understand that the time I went was off the high season but still could added some music DJ other than that it was a blast
ca4 night romance trip

Andaz Mayakoba a Concept By Hyatt - All Inclusive