Palm Park Hotel Surabaya

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Overview of Palm Park Hotel Surabaya

Palm Park Hotel Surabaya

3.5 star property
3.5-star hotel with restaurant, near Cheng Hoo Mosque

9.0/10 Superb

6 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
  • Restaurant
Map
No.45 Jl. Kapas Krampung, Surabaya, Jawa Timur, 60142
Main amenities
  • Daily housekeeping
  • Restaurant
  • Self parking
  • 24-hour room service
  • 9 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Snack bar/deli
  • Laundry service
  • Ballroom
For families
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Dry cleaning/laundry service
  • Self parking (surcharge)

Choose dates to view prices

About this area

Getting around

  • Surabaya (SUB-Juanda) - 45 min drive
  • Surabaya Pasar Turi Station - 15 min drive
  • Surabaya Gubeng Station - 29 min walk

About this property

Palm Park Hotel Surabaya

3.5-star hotel
You can look forward to dry cleaning/laundry services, a restaurant, and a snack bar/deli at Palm Park Hotel Surabaya. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Self parking (surcharge), an elevator, and coffee/tea in the lobby
  • A 24-hour front desk, a ballroom, and 9 meeting rooms
Room features
All guestrooms at Palm Park Hotel Surabaya offer comforts such as 24-hour room service and air conditioning, as well as amenities like free WiFi and free bottled water.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 40-inch LED TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 101 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - 10:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 2 PM please contact the property in advance using the information on the booking confirmation
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (IDR 6000 per day)

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Working away

  • 9 meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services

Accessibility

  • Elevator

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 40-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Dining

Kemiri - This restaurant serves breakfast only.

Fees & policies

Parking

  • Self parking costs IDR 6000 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

Guests providing a negative COVID-19 test result must have been tested no more than 48 hours prior to check-in.

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Palm Park Surabaya
PALM PARK Hotel Surabaya Java
Palm Park Hotel Surabaya Hotel
Palm Park Hotel Surabaya Surabaya
Palm Park Hotel Surabaya Hotel Surabaya

Frequently asked questions

Does Palm Park Hotel Surabaya offer free cancellation for a full refund?
Yes, Palm Park Hotel Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palm Park Hotel Surabaya?
As of 2 October 2022, prices found for a 1-night stay for 2 adults at Palm Park Hotel Surabaya on 3 October 2022 start from NZ$35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palm Park Hotel Surabaya?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Palm Park Hotel Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Palm Park Hotel Surabaya?
Yes. Self parking costs IDR 6000 per day.
What are the check-in and check-out times at Palm Park Hotel Surabaya?
You can check in from 2:00 PM - 10:00 PM. Check-out time is noon.
What is there to do at Palm Park Hotel Surabaya and nearby?
Recommended spots to visit include Cheng Hoo Mosque (0.9 mi) and Grand City Surabaya (1.3 mi), along with Surabaya Plaza Shopping Mall (1.8 mi) and Tunjungan Plaza (2 mi).
Are there restaurants at or near Palm Park Hotel Surabaya?
Yes, there's an onsite restaurant, Kemiri. Nearby restaurants include Bakwan Surabaya Tambaksari (5-min walk), Cocofrio Ice Cream (15-min walk), and Depot Santong Chie Kiauw Mie (2.1 mi).
What's the area around Palm Park Hotel Surabaya like?
Palm Park Hotel Surabaya is a short 6-minute walk from Gelora 10 November Stadium and 18 minutes' walk from Cheng Hoo Mosque.

Overall score and ratings

9.0

Superb

9.3/10

Cleanliness

9.0/10

Staff & service

9.3/10

Property conditions & facilities

10/10 Exceptional

Nur, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Nur, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Home like stay
Almost everything beyond expectation, price, breakfast, services, facilities, room and view. So comfortable stay, just like home
Seng Hwa, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

Nyaman dan sarapan cukup enak . Rekomendasi banget .
Setiyowati, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kamar bersih,nyaman,harga murah + free breakfast,staff hotel ramah,sayangnya agak di pinggir surabaya lokasinya,dekat jembatan suramadu,tapi semuanya worth it lah untuk harga segitu udah super nyaman.
Royal, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Carol, 3-night trip
Verified Expedia guest review