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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Holiday Inn Express And Suites Playa Del Carmen

3-star3 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Microwave
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720, Mexico

3-star hotel with outdoor pool, near Quinta Alegría Shopping Mall
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Microwave
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Great deal for this hotel. The location is perfect.Feb 2, 2021
  • I suggest hotel should improve the breakfast, in terms of quality and organization. Dec 31, 2020

Holiday Inn Express And Suites Playa Del Carmen

from NZ$104
  • Standard Room
  • Room, 1 King Bed, Non Smoking (Feature)
  • Standard Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)
  • Room, 2 Queen Beds, Non Smoking
  • Suite, Multiple Beds, Non Smoking
  • Suite, 1 King Bed, Non Smoking (Feature)
  • Suite, 1 King Bed, Non Smoking

What’s around Holiday Inn Express And Suites Playa Del Carmen

Landmarks

  • In Downtown
  • Mamitas Beach Club - 7 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Quinta Alegría Shopping Mall - 3 min walk
  • Xcaret Eco Theme Park - 6.5 mi / 10.4 km
  • Akumal Ecological Center - 24.2 mi / 38.9 km
  • Xel-Há Park - 29.9 mi / 48.2 km
  • Puerto Morelos Adventure - 30.5 mi / 49.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 91 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 2
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Year Built - 2018
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Visual fire alarm
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Tempur-Pedic mattress
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Holiday Inn Express And Suites Playa Del Carmen’s small print

Also known as

  • Holiday Inn Express Playa Carmen Hotel Playa del Carmen
  • Holiday Inn Express Playa Carmen Hotel
  • Inn Express Carmen Hotel
  • Express Suites Carmen Carmen
  • Holiday Inn Express And Suites Playa Del Carmen Hotel
  • Holiday Inn Express And Suites Playa Del Carmen Playa del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 8 AM to 10 PM.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge of USD 52 per vehicle (one-way)

Airport shuttle service for children up to age 3 costs USD 0 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Holiday Inn Express And Suites Playa Del Carmen

  • Does Holiday Inn Express And Suites Playa Del Carmen offer free cancellation for a full refund?
    Yes, Holiday Inn Express And Suites Playa Del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Holiday Inn Express And Suites Playa Del Carmen?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Holiday Inn Express And Suites Playa Del Carmen?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Holiday Inn Express And Suites Playa Del Carmen?
    Yes, there's an outdoor pool. Guests have pool access from 8 AM to 10 PM.
  • Are pets allowed at Holiday Inn Express And Suites Playa Del Carmen?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Holiday Inn Express And Suites Playa Del Carmen?
    You can check in from 3 PM - 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Holiday Inn Express And Suites Playa Del Carmen?
    Yes. Nearby restaurants include Asiana (3-min walk), Romagna Mia (4-min walk), and Fisheria (4-min walk).
  • Is airport shuttle service offered by Holiday Inn Express And Suites Playa Del Carmen?
    Yes, an airport shuttle is available. The charge is USD 52 per vehicle one-way.
  • What is there to do at Holiday Inn Express And Suites Playa Del Carmen and nearby?
    Holiday Inn Express And Suites Playa Del Carmen has an outdoor pool and a fitness center.

Recent reviews

Superb 9.2 From 359 reviews

Exceptional 10.0
I like everything in this place! Highly recommended
Cristine, us4 night family trip
Fair 4.0
We fortunately only stayed here one night, during that one night our sheets were dirty and clearly had stains on them. The free breakfast was nice, however the staff serving breakfast were trying to promote people to leave them good reviews and mention their names. Usually I enjoy Holiday Inns...this one was definitely below average. The only positive I can say it that it feels like a safe hotel and it's in a good location, walking distance to a lot of things.
Ashkan, us1 night romance trip
Very good 8.0
It was cheap, clean, and great location. I loved the workers there also because I was allowed early check-in and they were nice. The only thing that did bother me was the laundry room. They should have a way of knowing who’s currently using it. They only have one cleaner and dryer and if someone’s load is done you have to wait until they come back which isn’t convenient. I love how the location was close the EVERYTHING in Playa del Carmen. This hotel did not disappoint. During my stay I stayed at two hotels and the other one being ‘fancy’ ‘VIP’ and the other being this one. I do not recommend any other hotel trust me when I say I will be coming back to this location instead.
Azucena, us1 night romance trip
Exceptional 10.0
Great American style hotel worth more.
Very nice hotel with all the amenities, great manager Ivan, beautiful pool and even had an emergency generator for power outage during hurricane. Excellent location, a great buy. And they were very patient with an irritated attorney client, who knows she’s not easy to deal with…
us4 night business trip
Exceptional 10.0
what so special and different between this hotel and 100's in PDC, the answer is employee's of this hotel all employees are grate friendly with grate sounds of humor, helpful, they are the best :)
ANDY, us2 night family trip
Exceptional 10.0
I liked it all. The chef ,Elena Antonio cooked a special dish for my breakfast although it was a buffet. The staff was wonderful,.
Lucy, us1 night family trip
Exceptional 10.0
What a great location and value. Staff was super and clean clean clean...would highly recommend...thanks to the hie playa team, we appreciated your friendliness during our home away from home stay!!
Scott, us7 night romance trip
Exceptional 10.0
American hotel in Mx...
Nice roof top pool with awesome view!
Lloyd, us4 night trip
Exceptional 10.0
Very friendly people the make you feel welcome since you put a foot inside! Highly recommended.
Ignacio, us1 night family trip
Exceptional 10.0
Clean, very nice people and very helpful. I highly recommend this hotel. Free parking and free strong internet. The hotel has a mini tourist station where you can talk to Jaime and get good deals for all the parks.
Domingues, us4 night trip with friends

Holiday Inn Express And Suites Playa Del Carmen