Discover the benefits of being a Silver member
- Silver Exclusives
- You’ll have access to lovely stuff such as free breakfast, airport transfers and spa vouchers during your stay at selected properties. Just keep an eye out for the gift box icon when booking.
- VIP Access
- Our VIP Access properties have been highly rated for excellent service. You’ll enjoy guaranteed free WiFi* and don’t forget, you’ll get Silver Exclusives too.
- Priority customer service
- As a Silver member, your call will always be prioritised, so you speak to a specially trained agent
- Price Guarantee Plus
- If you find a better price on exactly the same stay, we’ll match it and refund the difference
- Hassle Free Travel Guarantee
- Need to change or cancel your booking? No problem. We’ll help minimise property charges or cancellation fees right away
1 year
Step up to Silver
To become a Silver member, simply book and stay 10 nights or more during your current membership year
1 year
Strive for Gold
Become a Gold member by booking and staying 30 nights or more during your current membership year
See Gold benefitsBenefits at a glance
Rewards | Silver | Gold | |
|---|---|---|---|
| Secret Prices | |||
| Collect 10 nights, get 1 free* | |||
| Priority customer service | |||
| Hassle Free Travel Guarantee | |||
| Price Guarantee Plus | |||
| Silver and Gold exclusives | |||
| VIP Access | |||
| VIP free room upgrades and more |
Enjoy the benefits
As a member, the more nights you collect, the more rewards you’ll get. See the benefits for Hotels.com™ Rewards, Silver and Gold membership.
Got a question?
How do I unlock Secret Prices?
For answers to questions like these and more, check out our articles. They have all the information you need.
Terms and Conditions
*Standard WiFi is complimentary, Premium WiFi may be available for an extra charge.
Our loyalty programme, Hotels.com™ Rewards, is for guests aged 18+ who signed up with a valid email address. When you book and stay 10 nights at eligible properties, you’ll get 1 night free to redeem at another. We work out the average value of all the 10 nights you’ve collected and give it back to you as a free night. You just pay taxes and fees. And if you choose a room, apartment or other equivalent that costs more, you pay the difference. You can’t collect or redeem nights when you pay using a discount coupon or if you’re making a package booking. Read full terms and conditions.
Secret Prices are available to Hotels.com app users, Hotels.com™ Rewards members and individuals subscribed to Hotels.com by email. Secret prices will be shown where the "Your Secret Price" banner is displayed on your search results. Available on selected hotels and selected dates only. Subject to full terms and conditions.
