Price Guarantee
Found a lower price? Let us know and we’ll match it.
Here’s how it works
Found a cheaper price?
Check it’s the same accommodation option at the same property on the same dates.
What you need to know
Ask us to match the price
Found a lower price? Let us know and we’ll match it.
Check it’s the same accommodation option at the same property on the same dates.
If you have a refundable booking, call us and we’ll rebook the cheaper price and immediately refund the original (higher priced) booking.
Alternatively, sign in to your Hotels.com account to cancel your existing booking online and rebook it at the cheaper price.
Your bank can take up to 30 days to process your refund.
We’ll check the details of your booking and refund you the difference immediately. If you’re paying at the property, we’ll refund you after you’ve completed your stay.
Your bank can take up to 30 days to process your refund.
Once we’ve checked the details of your booking, we’ll give you the price difference in the form of a coupon to redeem on any future booking on Hotels.com. We’ll send it to you by email. Terms and Conditions apply.
You can price match right up until the day before check-in.
We can’t price match for claims made on the day of check-in, for package bookings, or for bookings where prices aren’t available to the general public, for example:
However, our Member Prices are eligible for price match. Please see our Terms and Conditions for complete details.
* Some hotels require you to cancel more than 24 hours before check-in. Details on site.
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